Guest Services at San Jose Mineta SJC Airport

Other services offered at SJC Airport:

Airport Information Booth -  located in the baggage claim area, is open Mon-Sat, 8am-9pm and Sun 9am-9pm - staffed by trained HOST volunteers who work in shifts.  They assist travelers with airport-related concerns and and give transportation advice.
Blue Dot Meeter/ Greeter Area is open 24/7 at pre-security checkpoint lobby of Terminal A. That area also has a piano - feel free to use it.
A Bicycle Rack is outside south doors of Terminal A's baggage claim area.
CLEAR lanes are in both terminals, using biometric technology, identifying members to speed them through security check within 5 minuts.  For more information open:
Family restrooms are at Terminal A, gates 10 & 13.
Hotel Information is available at Baggage Claim, 24/7.
Massage Chairs are at gates 10-13.
Nursing / Mother's Rooms with outlets are at gates 17, 21, 24, 26 of Terminal B.
Paging Stations, available 24/7 arelocated throughout the terminal.
A piano for passenger use is available at Terminal A's 'Blue Dot' meet & greet area.
The USO - open 8am-8pm (tel. 48-288-7603 /fax 288-7621) - is at street level, between Terminals A & B, near the flag poles. Its front door faces Airport Blvd. (Note that there is no access to the USO from inside Terminals A & B).
USO welcomes members of the U.S. Armed Forces, National Guard, reservists, and card-carrying veterans.

Lost & Found

If you lost an item at the airport and know where you may have lost it, please contact one of the agencies below as each agency manages its own Lost and Found. Location where item was lost Contact Information Airport Terminals
Parking Lots
Inter-terminal Shuttles
TSA Security Checkpoints Please submit a Lost Item Report.
Airport staff will contact you if an item matching the description of your lost item is found. On Board the Aircraft or Lost Luggage Contact your individual airline: List of Airlines Door-to-Door Shuttles Taxi San Jose 408-210-3236 Rental Car and Rental Car Office Contact your individual rental car agency: List of rental car companies Taxis Taxi San Jose 408-921-6807 Public Bus Contact Santa Clara Valley Transportation Authority 408-321-2300 General Information: Proof of ownership is required to claim an item. If you are unable to pick up your item during the posted business hours, items may be shipped via FedEx. Shipping is at the owner’s expense and must be coordinated with the Airport Lost and Found Office. Items are shipped based on the item description provided and authorization of the requester. Airport Lost and Found Hours: Monday through Friday, 8:00 am - 5 pm, closed holidays. Office Location: The Airport Lost and Found Office is located between Terminal A and B . Parking is available in the Terminal A Parking Garage. The parking rate is $2.00 for every 20 minutes. 1701 Airport Boulevard, Suite B-1130 San Jose, CA 95110-1206 (408) 392-3559

Mail Center

Drop boxes for FedEx & US Mail are near the South Ticket Counter lobby.   Postage stamps are available from the ATM cash machines.


Animals are not permitted in the terminal at the Airport unless they are in a kennel or are working dogs on a leash.

Pet relief area, accessible 24/7, is outside, north of the ticketing area.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. 


International Travelers at San Jose Mineta SJC Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - will arrive at either gates 15 or 16 of Terminal A and proceed to level 1, International Arrivals, where they need to go through passport check, pick up bags, go through customs clearance.
 If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.