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Need hotel transport van to pick us up and drop us off in front of baggage area or airline gate. Last time we flew I had to walk to the garage. We are 80 years old and dragging heavy suitcases. This caused a knee injury to me that has required medical treatment and MRI.
Because of my disability I need my son to accompany me to the gate within terminal. Airline has been notified of my disability. However, it is stated that my son will need approval for him to accompany me just to the gate. How does he get approval.