Terminal Gate Connection
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Terminal Service hours: Domestic terminal 6:20am-11pm; International terminal 7:00am-10:30pm; Connecting Path: daily 6:20am-11pm - however, flight delays or changes in flight schedule may shorten or lengthen stated times..
Flight information monitors with large floor maps are on levels 1F – 4F.
WiFi internet hotspot access is available from various providers and locations.
NOTE: Some visitors at New Chitose Airport compare it to be 'like a theme park' with an abundance of food, drink, shops & entertainment. Note also that the domestic terminall offers a unique & exhaustive variety of food, including fresh crab, and is well worth the short walk from the international terminal, if time allows.
Information desks services offer information on terminal, airline departure/arrivals, transportation, tourism & wheelchair rentals.
Domestic Passenger Terminal side is currently served by the following airlines: JAL, ANA, Air Do, Skymark, Fuji Dream, Peach, Jetstar &, Vanilla.
The Terminal is laid out in a semi-circle, with the gates surrounding main terminal in the center and linked by connecting moving walkways A & B on either side.
Level B1 is the Basement level housing the JR Train Station and 2 kiosks & a café.
Level 1 is the Arrivals level with its arrivals lobby, Information counter (tel. 0123 23-0111), baggage claim, Hokkaido hotel reservations & sightseing taxi agent .
Level 2 is the Departures level with its departure lobby, offering multilingual touch panel, Information counter, ticket vending machines for Keikyu Line, Tokyo Monorail & Keikyu Express; various other amenities & services, and in the connecting path a special assistance vehicle. At Central Plaza are overseas & domestic travel insurance & stroller rentals. 'Shopping World' leads to domestic departure Boarding areas. NOTE: The departure gate safety inspection areas were renamed to: A & B at left, C in the center, and D, E & F at right. The Arrivals level was adjusted accordingly.
DEPARTURES on Level 2:
- Departure gates A are still under construction (as of August 2017).
- Departure gates B are now close to A, while the old B gate area (near C) is under construction are for ANA, Air Do, Peach, Vanilla Air, and Spring Japan
- Departure gates C will have a new facility and is for ANA, Air Do & Japan Airlines
- Departure gates D are for Japan Airlines
- Departure gates E are for Japan Airlines, Skywest, Fuji Dream and Jetstar
ARRIVALS /Baggage Claim on Level 1: baggage claims 1,2,3 at left; 4 & 5 at right.
- Arrivals 1 (ANA, ADO, APJ, VNL, SJO;)
- Arrivals 2 & 3 (ANA, ADO, APJ, VNL, SJO;
- Arrivals 4 (JAL)
- Arrivals 5 (JAL, SKY, FDA, JJP).
Level 3 houses 'Gourmet World' and has access to the obervation space; it offers a number of amenities. In the Connecting Path between Domestic & International teminals is 'Smile Road with Waku Waku Sky Park and Steiff Nature World.
Level 4 houses the Oasis Park with Sky Lounge theater, hot-water pool, Information Area, Kids Park, and acess to Observation Deck.
NOTE: A new JAL Diamond Premier Lounge, and renovations of the Sakura Lounge in the domestic terminal were completed by Summer 2016.
The new International PassengerTerminal side with three levels is currently served by Air China, Air Busan, All Nippon/ANA, Asiana, Aurora, Cathay Pacific, China, China Eastern, Eastar JetEVA, Hainan, Hawaiian, Hongkong, Japan/JAL, Jeju Air, Jin Air, Juneyaoair, Korean, Scoot, Spring, Thai Airways, Tianjin, T'Way, & United airlines.
Level 1 is the Curbside Lobby level with Transportation Information counters;
Level 2 is the Arrivals level with Immigration & Customs facilities, & baggage claim; ATM & foreign exchange; information counter, international tour desks A; dressing room; nursery; powder room; and at the connecing path a nursery & multilingual touch panel;
Level 3 is the Departures level and houses the Departures Lounge, with access to duty-free shops, security checkpoint and the five departures gates 63 - 68 reached via elevator.
Level 4 houses the Food Court Wing. It also houses a Hot Spring Spa, gift shop, theater, internet terminal corner, and access to Observation Deck.
Information desks services include terminal info, departure & arrivals times, access & wheelchair rentals:
- Level 1: Curbside Lobby: access info, rental car reception, bus ticket sales for certain routes.
- Level 2: Arrivals Lobby: stroller rentals, hotel reservations; sightseeing taxis agent.
- Level 3: Departures Lobby: stroller rentals, overseas travel insurance.
Important telephone numbers:
Medical/Dental Clinic: - tel. +81(0)123-45-7553
Air Terminal Hotel - tel. +81(0)123-45-6677
Baggage Storage, Porter Service & Parcel Delivery Service - tel. +81(0)123-46-5429
Lost & Found - tel. +81(0)123-46-5413
Multi-use Counter for Tour Group Lounge, Conference Room, Reception Room - tel. +81(0)123-46-5326
Super Lounge - tel. +81(0)123-46-5337
Chitose Tourist Association at Parking Area A - tel. +81(0)123-45-7061.