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Guest Services and Help

Orlando Airport MCO
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Guest Services at Orlando MCO Airport


Airport Information Booths are located in the East and West halls of the Main Terminal: West Hall, tel. 407-825-2142; East Hall, tel. 407-825-2353

CLEAR- Registered Traveler - East Hall  tel. 866-848-2415
Checkpoint Mailers are located at the security checkpoints leading to either gates 1-59 or 60-129;
Cruise Transfers to Port Canaveral (42 miles from MCO): while some cruise lines provide their own transportation, alternative transport is available via out-of town shuttles (charging per passenger), or via taxi (charging per trip).
Internet Kiosks with internet access at various stations in the main building and at all four gate areas.
Mobile charging stations are located in the gate areas 1-29 and 30-59.
Newspapers are available at three of the four gate areas (exception: gate area 1-29).
Paging System: (407) 825-2000
Phone Cards vending machines are available throughout the terminal and in all four gate areas;
Shoe Shine - East and West Hall, and ticketing A & B
Spa Treatments - XpresSpa gates 100-129.
Telephones are available in the main building and at all four gate areas.
Tourist Information:  can be obtained in the Arrivals Hall.

Lost & Found

Please note, Orlando International Airport does NOT charge a service fee, nor is affiliated with any company that charges a service fee, for assisting in locating lost items.

If you lost your item at THE CLUB MCO, please email at MCO1concierge@gideontoal-ms.com (Gates 1-29) or MCOconcierge@gideontoal-ms.com (Gates 70-99).

If you lost your item on DISNEY’S MAGICAL EXPRESS, please call 866-599-0951.

If you lost your item in a RENTAL CAR, please contact the rental car company you rented with.

If you lost your item onboard an AIRCRAFT or in an AIRLINE LOUNGE, please call the number shown below:
Aer Lingus 407-825-1111
AeroMexico 407-825-2222
Air Canada 407-825-3333
Air Transat 407-825-4444
Alaska 407-825-3332
American 407-825-6010
Avianca 407-825-6135
Azul 407-825-2995
Bahamasair 407-825-2888
British Airways 407-825-4324
Alaska 407-825-3332
Caribbean Sun 407-825-3482
Copa 407-825-4970
Delta 407-825-5700
Emirates 407-825-6777
Frontier 407-825-3362
GOL 407-825-2872
JetBlue 407-825-2163
LATAM 407-825-6030
Lufthansa 877-234-3449
Miami Air 407-825-6516
Norwegian 407-825-2232
Southwest 407-825-4600
Spirit 407-825-2801
Sun Country 407-825-2232
Sunwing 407-825-2232
Thomas Cook 407-825-2888
United 407-825-3490
Virgin Atlantic 407-825-3408
Volaris 407-825-3184
WestJet 407-825-3335

Mail Center

Drop Boxes for US Mail, FedEx & UPS are at level 3, Terminal A, at Ticketing C.

Pets

Animals are only allowed inside the terminals, unless in a kennel.  Exception: working dogs on a leash.

Pet Relief Areas
are available on Level 2 of both terminals:  The “A” side area is located at the far East end of the building (to the right as you exit the building). The “B” side area is located at the far West end of the building (to the right as you exit the building).

Smoking

Orlando International Airport is a non-smoking facility.  Smoking is only allowed outside, 100 feet from the main entrance (you need to go through security check again if continuing your journey.)

International Travelers at Orlando MCO Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance* .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

Non-U.S. Citizens:  Self-processing kiosks now collect passenger's passport & flight information, customs declaration data, scan fingerprints, take a photo and issue a receipt to the passenger, who then brings their passport and receipt to a CBP officer for verification  (Later, also U.S. citizens will be able to use these kiosks.)

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.