Orlando Airport ( MCO ) Guest Services and Help

Guest Services at Orlando MCO Airport

Other Guest Services offered at Orlando Airport: (in alphabetical oder)

Airport Information Booths are located in the East and West halls of the Main Terminal: West Hall, tel. 407-825-2142; East Hall, tel. 407-825-2353
AT&T Electronic Yellow Pages are available 24/7 throughout the terminals.
CLEAR- Registered Traveler - East Hall  tel. 866-848-2415
Check Point Mailers are located at the security checkpoints leading to either gates 1-59 or 60-129;
Cruise Transfers to Port Canaveral (42 miles from MCO): while some cruise lines provide their own transportation, alternative transport is available via out-of town shuttles (charging per passenger), or via taxi (charging per trip).
Internet Kiosks with internet access at various stations in the main building and at all four gate areas;
Mobil charging stations are located in the gate areas 1-29 and 30-59.
Newspapers are available at three of the four gate areas (exception: gate area 1-29).
Paging System: (407) 825-2000
Phone Cards vending machines are available throughout the terminal and in all four gate areas;
Shoe Shine - East and West Hall, and ticketing A & B
Spa Treatments - XpresSpa gates 100-129.
Telephones are available in the main building and at all four gate areas.
Tourist Information:  can be obtained in the Arrivals Hall.

Lost & Found

Please note, Orlando International Airport does NOT charge a service fee, nor is affiliated with any company that charges a service fee, for assisting in locating lost items. If you lost your item onboard an AIRCRAFT or in an AIRLINE LOUNGE, please call the number shown below: Aer Lingus 407-825-1111 AeroMexico 407-825-2222 Air Canada 407-825-3333 Air Transat 407-825-4444 Alaska 407-825-3332 American 407-825-6010 Avianca 407-825-6135 Azul 407-825-2995 Bahamasair 407-825-2888 British Airways 407-825-4324 Alaska 407-825-3332 Caribbean Sun 407-825-3482 Copa 407-825-4970 Delta 407-825-5700 Emirates 407-825-6777 Frontier 407-825-3362 GOL 407-825-2872 JetBlue 407-825-2163 LATAM 407-825-6030 Lufthansa 877-234-3449 Miami Air 407-825-6516 Norwegian 407-825-2232 Silver 407-825-3751 Southwest 407-825-4600 Spirit 407-825-2801 Sun Country 407-825-2232 Sunwing 407-825-2232 Thomas Cook 407-825-2888 United 407-825-3490 Virgin Atlantic 407-825-3408 Volaris 407-825-3184 WestJet 407-825-3335 If you lost your item at THE CLUB MCO, please call 407-825-7853 (Gates 1-29) or 407-825-4747 (Gates 70-99). If you lost your item on DISNEY’S MAGICAL EXPRESS, please call 866-599-0951. If you lost your item in a RENTAL CAR, please contact the Rental Car Company. If you lost your item in the ORLANDO INTERNATIONAL AIRPORT, please fill out this form:  

Mail Center

Drop Boxes for US Mail, FedEx & UPS are at level 3, Terminal A, at Ticketing C.


Animals are only allowed inside the terminals, unless in a kennel.  Exception: working dogs on a leash.

Pet Relief Areas
are available on Level 2 of both terminals:  The “A” side area is located at the far East end of the building (to the right as you exit the building). The “B” side area is located at the far West end of the building (to the right as you exit the building).


Orlando International Airport is a non-smoking facility.  Smoking is only allowed outside, 100 feet from the main entrance (you need to go through security check again if continuing your journey.)

International Travelers at Orlando MCO Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance* .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

*NEW:  Non-U.S. Citizens:  Self-processing kiosks now collect passenger's passport & flight information, customs declaration data, scan fingerprints, take a photo and issue a receipt to the passenger, who then brings their passport and receipt to a CBP officer for verification  (Later, also U.S. citizens will be able to use these kiosks.)

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.