Guest Services at Portland PDX Airport

Other Services offered at PDX Airport:

Customer Service - tel. 503.460.4234 or toll free 1.877.739.4636 - representatives are available between 6 a.m. and 11:30 p.m. daily, including holidays.
Paging someone: Contact the Customer Service Paging Center at 503.460.4040 or 1.877.PDX.INF0.

Service Centers are located in the main terminal and on Concourses A, C and D and offer the following amenities:
a) South Service Center - near concourse A/B/C security check point, the south service center offers ATM cash machines, a mail drop, UPS and FedEX dropboxes, self-service insurance counter, change machine, full service barber/beauty shop/seated massage/manicure, and shoe shine stand.
b) North Service Center - near concourse D/E security check point, the North Service Center offers an ATM cash machine, mail drop, postage machine and change machine.
c) Concourse A Service Center - just before Gate A-2, the Concourse A service center offers ATM, change machine, vending machines (snacks, beverages) and workstations with phones, computer ports and cell phone charging stations.
d) Concourse C Service Centers - across from Gates 4 and 14, the Concourse C service centers provide ATMs, vending machines (snacks, beverages), change machine, workstations with phones and computer ports and cell phone charging stations.
e) Concourse D Service Center - near Gate D7, the Concourse D service center is equipped with an ATM, change machine, vending machines (snacks, beverages), telephone workstations equipped with computer ports and cell phone charging stations.

PDX Concourse Connector - allows easy access between North and South Concourses:
The Concourse Connector joins the airport's south concourses (A, B & C) with the north concourses (D & E). The passageway allows travelers who have cleared airport security to move freely between the north and south concourses without additional screening. Moving sidewalks provide fast and easy access between concourses.

Baggage Storage / Delivery:  'Luggage Services & Logistics' offers baggage storage & delivery - located at north end of baggage claim area, past baggage carousel 10. (tel. 503-284-1292); open 8am-midnight.

For grab & go Foods and travel item, go to the Oregon Market, which is open 24/7 at pre-security (tel. 460-0643); and at post-security at  Concourses A (249-1686), B (460-9472); C (460-9391) and D (249-1607) - all telephone numbers precede area code 503.

Lost & Found

The Lost & Found office is on the baggage claim level across carousel 10; open Mon-Fri 8am-4pm, tel: 503-460-4272 or toll-free 1-800-547-8411, then press  4272.   

1. If you lost an item onboard your airplane, contact your airline - leave your voice mail message with name, phone number and item description - if found you will receive a return call.    Note that United also handles Lost & Found for Air Canada (tel. 800-335-2247)

2. If you lost an item in the passenger terminal, parking lot, garage, shuttle bus or roadway in front of the terminal,  send an e-mail by visiting: - and clicking on "PDX Lost & Found Office".   Note that items recovered are retained for 30 days before being disposed.

Mail Center

The 'Mailsafe Express' at each security checkpoint of PDX forwards rejected items to the address you provide.

Mail drops are at in the Oregon Market at North & South Service Centers (stamps are also available there).


Pets are not allowed inside the terminal complex, unless in a kennel - except working dogs on a leash.   For pet relief areas contact any airport or airline staff.


Smoking is not permitted inside the passenger terminal complex

International Travelers at Portland PDX Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.