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I live in Cleveland, Ohio and don't know/never met Lynn Jones. I just read the article about her using her best judgement and refusing to load a sick and possibly abused dog on your airline. Ms. Jones is OBVIOUSLY one of your best, smartest and instinctual employees. I hope you have the sense to know this is the type of employee who goes the extra mile. She is a rare find and If management is smart - they will immediately re-employee her, give her a raise & bonus and stand behind her. Obviously, she is much less a coward than the management at your company.