Southwest Florida Airport ( RSW ) Guest Services and Help

Guest Services at Southwest Florida RSW Airport

Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Booths are located on the Baggage Claim Level of the terminal.
To page a passenger, please call (239) 768-4700.

For Visitor information
regarding the beaches of Fort Myers & Sanibel, open

Lost & Found

1. For items lost in the gate area of RSW Airport, or onboard your airplane, contact your airline.

2. For items lost at TSA security checkpoint contact at (239) 210-6419
3. For items lost in the public areas of the terminal (excluding airline gates and the rental car counters) contact Lee County Port Authority at (239) 590-4810

3. For items lost at rental car facility or inside rental car, contact the rental car agent.

Mail Center

US mail and UPS drop boxess are available at the main terminal.


The pet relief area is reachable via doors 1 & 6.

Animals are not permitted in the terminals of RSW Airport, unless they are being used to assist disabled individuals, or are in proper pet carriers.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly


International Travelers at Southwest Florida RSW Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.