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Flight Arrivals To Zagreb Airport (ZAG)

Zagreb Airport is a bustling hub for travelers from all over the world, with over 3 million passengers arriving annually. The airport's modern facilities and efficient procedures ensure a smooth and comfortable experience for passengers, whether they are arriving for business or pleasure. With daily flights from various destinations in Europe and beyond, ZAG is a gateway to Croatia's rich culture, stunning landscapes, and vibrant cities. In this article, we will explore the arrival procedures for passengers, baggage claim areas, flight arrival statistics, and how to check the arrival status of flights at Zagreb Airport.

Airport Terminals

ZAG Airport has one main terminal building that handles both domestic and international flights. The terminal is divided into two levels, with arrivals located on the ground floor and departures on the upper level. The airport has a capacity to handle up to 5 million passengers annually and is equipped with modern facilities to ensure a comfortable travel experience for passengers.

Daily Arriving Flights

The airport serves as the main hub for Croatia Airlines and operates flights to various destinations in Europe and beyond. On average, the airport handles around 130 daily arriving flights, with over 3 million passengers disembarking annually. The airport's busiest routes include Frankfurt, Munich, and Vienna, with seasonal flights to popular holiday destinations such as Dubrovnik and Split.

Arrival Procedures for Passengers

For domestic flight arrivals, passengers can proceed directly to the baggage claim area located on the ground floor of the terminal. International flight arrivals are required to go through customs and immigration procedures before proceeding to the baggage claim area. Passengers are required to present their travel documents, including passports and visas (if applicable), and may be subject to additional screening measures. Once cleared, passengers can collect their baggage and proceed to the airport's transportation options, including taxis, car rentals, and public transportation.

Flight Arrival Statistics

ZAG sees a significant number of arrivals annually, with over 3 million passengers arriving each year. The airport also handles a large number of flights, with over 22,000 arriving flights recorded in the previous year. While most flights arrive on time, there are occasional instances of delayed arrival due to factors such as weather conditions or technical issues. It is advisable to keep track of the flight status to avoid any inconvenience caused by delays.

Baggage Claim Areas

Zagreb Airport has several baggage claim areas located throughout the terminal. The airport provides luggage carts for passengers to use free of charge, making it easier to transport their luggage from the baggage claim area to their transportation. It is important to note that some airlines have designated baggage claim areas, so passengers should check the information screens or inquire with airport staff to ensure they are in the correct area.

Checking Arrival Status

Passengers and those waiting for arriving passengers can check the arrival status of flights at ZAG Airport through the airport's website or mobile app. The website provides real-time information on flight arrivals, including any delays or cancellations. For those waiting for arriving passengers, the airport has a designated meeting point located near the baggage claim area. It is recommended to check the flight status before leaving for the airport to avoid any inconvenience caused by delayed or cancelled flights.

We hope you find this information useful for your arrival at the airport. It is always recommended to check directly with your airline for arriving flight information or at the airport information desk for the most current information. Safe travels!

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Tips, Help & Resources

The following is a list of tips to assist you during your air journey arriving to Zagreb airport:

  • Waiting to pick up a passenger? It is helpful to be able to track the flight to see where it is, when it will arrive, and the terminal (and gate) it's arriving at.
  • Planning a trip to the airport and confused about all the available parking options and costs? View locations and fees for all ZAG on-airport and off-airport parking.
  • Remember that a great low-cost alternative to driving and parking or taking a taxi is to use an airport shuttle service. You can find a list of shuttle providers here that service the greater area.
  • Coming out of baggage claim with lots of checked luggage? The airport's got your back (and saving it). Baggage carts are located in ZAG’s baggage claim near the luggage carousels.
  • Early flight? Consider using one of the nearby hotels to Zagreb airport. Depending on the hotel you select, you might even park there for free for the duration of your trip!
  • Want to know your options to get to a local destination from the airport? Check out your public transportation options, which include buses, trains, taxis, shuttles, Velika Gorica rental cars, and shared rides.

Zagreb Arrivals FAQ

Passengers should immediately report any lost or delayed luggage to the airline's baggage service desk located within the baggage claim area. They will be required to fill out a Property Irregularity Report (PIR) and provide details about their baggage and flight. The airline will then initiate a search and provide updates on the status of the luggage.
Yes, passengers requiring special assistance should inform their airline in advance. Upon arrival, designated assistance services are available to help with mobility, including wheelchair assistance from the aircraft to the baggage claim area and through customs if necessary. Passengers can also request assistance at the information desks located throughout the terminal.
Passengers transferring between international and domestic flights should follow the airport's transfer signs. If arriving from an international flight and transferring to a domestic one, they may need to go through customs and immigration before proceeding to the domestic departures area on the upper level of the terminal.
Transportation options, including taxis, car rental services, and public transportation, are available outside the arrivals area. Passengers can follow the signage directing them to the respective transportation areas. Information about schedules, routes, and fares can also be found at the transportation information desks located near the exit of the baggage claim area.
Yes, currency exchange offices and ATMs are available in the arrivals area. They offer services for passengers to exchange foreign currency into the local currency or withdraw money. These facilities are conveniently located and easily accessible for arriving passengers.
For those waiting for arriving passengers, the airport offers a variety of amenities including seating areas, cafes, and shops. There is also a designated meeting point near the baggage claim area for easier coordination. Free Wi-Fi is available throughout the terminal for passengers' convenience.
While the airport does not have a hotel within the terminal, there are several hotels nearby that offer shuttle services to and from the airport. For passengers with long layovers, the airport offers lounges that can be accessed either through membership, premium tickets, or by paying at the door, providing a comfortable place to rest and wait.

Find more help here for your journey through the airport