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Guest Services at Baltimore Washington BWI Airport

BWI Customer Service Center
Located on the upper level of the terminal near Concourse D, behind the AirTran ticket counter. Open weekdays 9am-5 pm,  Tel: 410-859-7992.

BWI Passenger Information
The customer service desks -staffed by Pathfinder Volunteers -  are located on the upper level ticketing area before Concourses A/B and D; and on the lower-level at baggage claim 1-5 of Southwest; at lower level of Concourses C & D, and at the International Concouse arrivals area. While these desks are attended at different times, Concourse D is ususally staffed daily 5am-9pm.  For information use the white courtesy phone or call 410-859-7736 or call 800-I-FLY-BWI.

The Maryland Office of Tourism
Staffed at three desks on the lower level of the terminal at Concourse A (across from baggage claim carousel 3); Concourse C (between baggage #9 and 10) and Concourse D (across from baggage carousels 13-14). Open daily from 8:30 am - 6:00 pm. Visitors can obtain information such as:
-In-airport directions and information
-Maps and brochures to travelers on Maryland/Washington, DC and the surrounding region
-Assistance with itineraries and visitor lodging requests within Maryland, Washington DC, and BWI area (Hotel Reservations)
-Directions on public transit for Baltimore and Washington Metro areas
-Assistance on various public transportation alternatives from BWI
-Driving directions to destinations in the Baltimore Washington Metro Areas and throughout the Eastern United States

BWI Pathfinder Volunteers are a group of 100+ mostly retired or semi-retired persons with various professional careers in aviation, government, and the private sector, who love aviation, have a desire to assist our military personnel, and provide face-to-face, first class Customer Service to all visitors.
The Meditation Room is on the upper level,, between Concourses D & E.
The Observation Gallery on the upper level of the terminal, between Concourses B & C, at pre-security,  features aiation exhibits, children's play equipment, & youth Art Gallery - as well as charging stations & the new Sky Azure cocktail lounge.   Near the Gallery is the Thurgood Marshall exhibit.
Paging Someone
BWI Airport staff is available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal use the courtesy phone and dial ‘0’.
A bicycle trail (with racks)  / walking trail is outside of the International Terminal, cloe to the light rail station.
USO International Gateway Lounge
Located on the lower level, International Pier, beside Baggage Claim 14 - Tel. 410-859-4425 - open daily 6am-10pm.
This lounge is designed for Military Personnel and their families. Please ask BMI's volunteers to direct you there.
The Technology center with free Internet access can be accessed from USO located on the lower level between Concourse D and E, beside baggage claim 11. 9:00 AM - 10:00 PM. USO is providing this facility only to special passengers such as active-duty military personnel, National Guard reservists, military retirees, merchant marines, and their dependents.

International Travelers at Baltimore Washington BWI Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Baltimore Washington BWI Airport

The Lost & Found office at BWI Airport  is located on the upper terminal leel, at the entrance to Concourse C - open weekdays 9am-5pm, except betwen 11:30am-12pm. It will return all calls & e-mails.

For items lost onboard airplane, contact your airline.
For items lost at security checkpoint areas,  call TSA Lost & Found at 410-689-3620, 7am-4pm. 
For items lost on the parking shutttle bus,  call 410-684-3346.
For items lost in the parking facilities, call Maryland Parking at 410-859-9230.
For items lost in the other areas of the airport, call the Lost & found office at 410-859-7387 or email:

Mail Center / U.S. Post Office at Baltimore Washington BWI Airport

Postal Boxes - Near Concourses A, B, C, D & E
UPS and FedEx Drop-Offs - Near Concourse C

Pets / Animals at Baltimore Washington BWI Airport

Pets are not allowed in the Terminal areas unless in a kennel - exception: working dogs on a leash.

Pet relief areas are available at
(a) the end of  Concourses  E - on lower level, outside door 19, (near the International Terminal & next to the light rail station;
(b) in front of the hourly garage. 

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