Baltimore Washington Airport (BWI) Guest Services and Help
Guest Services at Baltimore Washington BWI Airport
BWI Customer Service Center
Located on the upper level of the terminal near Concourse D, behind the AirTran ticket counter. Open 9 am to 5 pm, Mo-Fri. Tel: 410-859-7992.
BWI Passenger Information
The customer service desks are located on the upper level ticketing area before Concourses A, B, C, and D; and on the lower-level in the International Concourse arrivals area. Because the customer service desks are staffed by Pathfinder Volunteers, hours at each desk may vary. Staffing priority is given to the Concourse D desk and is usually staffed daily from 5 am to 9 pm. For assistance to be directed to other services call 410-859-7736, or use a white courtesy phone, located throughout the terminal,
The Maryland Office of Tourism
Staffed at three desks on the lower level of the terminal at Concourse A (across from baggage claim #3); Concourse C (between baggage #9 and 10) and Concourse D (across from baggage #13-14). Open daily from 8:30 am - 6:00 pm. Visitors can obtain information such as:
-In-airport directions and information
-Maps and brochures to travelers on Maryland/Washington, DC and the surrounding region
-Assistance with itineraries and visitor lodging requests within Maryland, Washington DC, and BWI area (Hotel Reservations)
-Directions on public transit for Baltimore and Washington Metro areas
-Assistance on various public transportation alternatives from BWI
-Driving directions to destinations in the Baltimore Washington Metro Areas and throughout the Eastern United States
BWI Pathfinder Volunteers
The Pathfinders are a group of 100+ mostly retired or semi-retired persons with various professional careers in aviation, government, and the private sector, who love aviation, have a desire to assist our military personnel, and provide face-to-face, first class Customer Service to all visitors. Some of the events at BWI the Pathfinders participated in:
Annual Strawberry Festival, at the Benson Hammond House
Assisting War World II “Honor Flight” Veterans
Annual Johns Hopkins Children’s Center Fantasy Flight to the North Pole
U.S. Military Holiday Soldiers returning home for the Holidays
British Troop Movement
Operation Welcome Home
Paging Someone
BWI Airport staff is available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal use the courtesy phone and dial ‘0’.
USO International Gateway Lounge
Located on the lower level, International Pier, Beside Baggage Claim 14 - Tel. 410-859-4425 - open 6 am - 10 pm daily.
This lounge is designed for Military Personnel and their families. Please ask BMI's volunteers to direct you there.
The Technology center with free Internet access can be accessed from USO located on the lower level between Concourse D and E, beside baggage claim 11. 9:00 AM - 10:00 PM. USO is providing this facility only to special passengers such as active-duty military personnel, National Guard reservists, military retirees, merchant marines, and their dependents.
Courtesy Phones are located through the BWI Terminal. If you are calling from another location, please call 410-859-7111 or 1-800-435-9294 and follow the automated instructions to speak with an airport representative.
Located on the upper level of the terminal near Concourse D, behind the AirTran ticket counter. Open 9 am to 5 pm, Mo-Fri. Tel: 410-859-7992.
BWI Passenger Information
The customer service desks are located on the upper level ticketing area before Concourses A, B, C, and D; and on the lower-level in the International Concourse arrivals area. Because the customer service desks are staffed by Pathfinder Volunteers, hours at each desk may vary. Staffing priority is given to the Concourse D desk and is usually staffed daily from 5 am to 9 pm. For assistance to be directed to other services call 410-859-7736, or use a white courtesy phone, located throughout the terminal,
The Maryland Office of Tourism
Staffed at three desks on the lower level of the terminal at Concourse A (across from baggage claim #3); Concourse C (between baggage #9 and 10) and Concourse D (across from baggage #13-14). Open daily from 8:30 am - 6:00 pm. Visitors can obtain information such as:
-In-airport directions and information
-Maps and brochures to travelers on Maryland/Washington, DC and the surrounding region
-Assistance with itineraries and visitor lodging requests within Maryland, Washington DC, and BWI area (Hotel Reservations)
-Directions on public transit for Baltimore and Washington Metro areas
-Assistance on various public transportation alternatives from BWI
-Driving directions to destinations in the Baltimore Washington Metro Areas and throughout the Eastern United States
BWI Pathfinder Volunteers
The Pathfinders are a group of 100+ mostly retired or semi-retired persons with various professional careers in aviation, government, and the private sector, who love aviation, have a desire to assist our military personnel, and provide face-to-face, first class Customer Service to all visitors. Some of the events at BWI the Pathfinders participated in:
Annual Strawberry Festival, at the Benson Hammond House
Assisting War World II “Honor Flight” Veterans
Annual Johns Hopkins Children’s Center Fantasy Flight to the North Pole
U.S. Military Holiday Soldiers returning home for the Holidays
British Troop Movement
Operation Welcome Home
Paging Someone
BWI Airport staff is available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal use the courtesy phone and dial ‘0’.
USO International Gateway Lounge
Located on the lower level, International Pier, Beside Baggage Claim 14 - Tel. 410-859-4425 - open 6 am - 10 pm daily.
This lounge is designed for Military Personnel and their families. Please ask BMI's volunteers to direct you there.
The Technology center with free Internet access can be accessed from USO located on the lower level between Concourse D and E, beside baggage claim 11. 9:00 AM - 10:00 PM. USO is providing this facility only to special passengers such as active-duty military personnel, National Guard reservists, military retirees, merchant marines, and their dependents.
Courtesy Phones are located through the BWI Terminal. If you are calling from another location, please call 410-859-7111 or 1-800-435-9294 and follow the automated instructions to speak with an airport representative.
International Travelers at Baltimore Washington BWI Airport
International arrivals are on the lower level near the light rail.
Lost & Found at Baltimore Washington BWI Airport
1. The Lost & Found office is located in the BWI Marshall Landside Operations Center (between Concourses B & C, upper level of terminal), open 9am-5pm Mon-Fri.
2. For items lost at security checkpoint areas, please call 410-689-3620, 7am-4pm.
3. For items lost onboard airplane, contact your airline.
4. For items lost on the parking of shutttle bus call 410-684-3346.
5. For items lost in the parking garage or lot, call Maryland Parking at 410-859-9230.
6. For items lost in the other areas of the airport call the Lost & found office at 410-859-7387 or email: maalostandfound@bwiairport.com.
2. For items lost at security checkpoint areas, please call 410-689-3620, 7am-4pm.
3. For items lost onboard airplane, contact your airline.
4. For items lost on the parking of shutttle bus call 410-684-3346.
5. For items lost in the parking garage or lot, call Maryland Parking at 410-859-9230.
6. For items lost in the other areas of the airport call the Lost & found office at 410-859-7387 or email: maalostandfound@bwiairport.com.
Mail Center / U.S. Post Office at Baltimore Washington BWI Airport
Postal Boxes - Near Concourses A, B, C, D and E
UPS and FedEx Drop-Offs - Near Concourse C
UPS and FedEx Drop-Offs - Near Concourse C
Pets / Animals at Baltimore Washington BWI Airport
BWI Marshall Airport travelers who are accompanied by service or other domestic animals can now enjoy the convenience of a pet relief area while at the airport.
The Pet Relief Area can be found at the end of Concourse E near the International Terminal, adjacent to the light rail station.
Seating is available in the area. Owners are asked to clean up after their animals, using the waste disposal bags and receptacle provided.
Smoking at Baltimore Washington BWI Airport
Effective January 1, 2008, the designated smoking areas will be on the outer curb (center island) of the upper and lower levels of the terminal. Smoking is prohibited on the inner curb of the upper and lower levels and all other areas of the terminal.
Travelers Assistance at Baltimore Washington BWI Airport
While you are in the terminal, questions can be addressed at our passenger information desks located throughout the terminal. The Concourse D customer service desk is operated daily from 5:00 a.m. to 9:00 p.m. Please note, BWI Marshall’s customer service desks are staffed by Pathfinder volunteers and hours at other desk locations may vary.
