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Emergency / Medical Services at Tel Aviv Ben Gurion TLV Airport

Location of  Additional Medical Clinics at Terminal 3     Landside Building Level G Arrivals Hall The medical clinic is open as needed. A telephone at the entrance to the clinic enables the summoning of a duty medic from the main medical clinic, without dialing.   Airside Building Level 1 in the Rotunda, eastern side. The medical clinic is open as needed. A telephone at the entrance to the clinic enables the summoning of a duty medic from the main medical clinic, without dialing.   Airside Building Concourse C - Level G The medical clinic is open as needed. A telephone at the entrance to the clinic enables the summoning of a duty medic from the main medical clinic, without dialing.   Eastern Support Area The medical clinic is open as needed. A telephone at the entrance to the clinic enables the summoning of a duty medic from the main medical clinic, without dialing.

People With Special Needs / Persons With Disabilities at Tel Aviv Ben Gurion TLV Airport

Departing Disabled Passenger Process:

A. Disabled passenger's Arrival at Terminal 3

1. Travelers arriving by car:
park in the reserved parking spaces in the short term parking lot. The passage from the sidewalk to the zebra crossing is adapted to wheel chairs.

2. Travelers arriving by public transport:
You will arrive on level 2, on the access road for departing passengers. From there you can continue to the Check-In Hall independently or assisted by an escort.

3. Travelers arriving by train:
You disembark on the lower level of the bridge - Level S. Take the elevators, escalators or staircase to the Check-In Hall on level 3 of the Terminal, or to Level G if your check-in counter is located there.

4. Check In Hall - Flight check-in:
When arriving at the security check area you will be directed to the front of the queue. A representative of the airline will accompany you and assist you along the departing passenger path, including: Security check, flight check-in and passport control. If you wish to use you own wheelchair, you should inform your airline representative during check-in.Upon arriving at the boarding gate, the airline representative will exchange the wheelchair for a narrower one which serves for boarding the aircraft. There are baggage trolleys at the main entrances to the Check-in Hall, on both sides of the entrance.

5. Through the Connector to the Rotunda:
An airline representative will accompany you through the Connector to the Concourse, via the Rotunda.You may wish to take advantage of the electric buggy service at the Terminal.

6. Duty-free shops - In the Rotunda:
In and around the Buy & Bye mall you may continue independently. The Rotunda is designed to suit disabled passengers: Wide entrances to shops; Telephone and Internet stands suited for use from a wheelchair. Note: Arrange the next meeting point with the airline rep in advance, in order to continue to the boarding gate.

7. Transfer to the Concourse and the boarding gate:
The airline rep will accompany you from the Rotunda, via the Concourse and the Jetway, up to the door of the aircraft. If need be, you can get to the boarding gate by buggy.

8. Boarding the Aircraft:
Boarding of the aircraft will be done via the Jetway, with the exception of rare cases when the aircraft is parked in a remote parking slot.

9. Boarding an aircraft connected to a Jetway
You will be taken to the front of the queue and from there to your seat. At the entrance to the aircraft, the wheelchair that you arrived in will be exchanged for a narrower one, in order to enable passage through the aircraft door.

10. Boarding an aircraft parked at a remote parking slot:
An airline rep will escort you as follows:
Descent by elevator to the aircraft exit gate - ground floor - G
On the El Alit vehicle to the aircraft, accompanied by a paramedic, if required (the El Alit vehicle is hitched to the aircraft).
Exchange of the wheelchair for a narrower one.
Entering the aircraft and being seated (before all other passengers).

B. Disables Passengers arriving at Terminal 1 (Domestic Terminal):
The terminal comprises several passenger halls and operational areas, all built on one level. No need for elevators. For all other services, see above.