Charlotte Douglas Airport (CLT) Guest Services and Help

Other Services offered at CLT:
The Welcome Center (tel. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services.
The Information Counter (tel. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services.
CLT Volunteers wearing yellow oxford shirts with 'Ask Me' name tags are disbursed throughout the Atrium - helping passengers with terminal directions to the various amenities, services & airline gates.
Convention Services: CLTprovides various related services to assist in welcoming convention groups to the Charlotte area. For more information on Charlotte/Douglas International Airport’s Convention Services, please contact  the Airport Public Affairs Department at (704) 359-4884.

Important contact numbers: (NOTE: for all flight-related inquiries, including items lost onboard the plane or in the gate areas, please call your airline directly;  For rental cars, contact the agency directly. )  All telephone numbers quoted below precede area code 704:
Information & Paging : 359-4013 or toll-free 1-800-FLY-CDIA;  
Administration fax 359-4030; 
Law Enforcement & Emergency: 359-4012;
Parking 359-4038;
TSA (Transportation Security Adminstration) at CLT: 359-5190

Passenger Pick-up/Drop-off:
Note that curbsides are only intended for quick pickup/dropoffs; and for luggage check-in; unattended vehicles will be towed.
You have the option of parking in the hourly parking deck, free for the first 30 minutes.

Priority Lanes -  'Preferred' or 'Elite' airline passengers can ue either Checkpoints B or C Priority Lanes for expedicted security checks.  Check with your airline for more information as to eligibility.

USO of North Carolina is a military lounge locate in the main terminal (above the Atrium, accessible by stairway or elevator), which is staffed by volunteers and offering a comfortable environment with free internet and phone services

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. For items lost onboard your aircraft or in the boarding area of the Terminal, contact your airline's lost & found department.

2. For items lost at the security checkpoint of CLT Airport, contact TSA Lost & Found at 704-916-2200
3. For items lost at restaurants or food court, contact HMSHost at 704-359-4316
4. For items lost at stores contact Pardies Shops at 704-359-1890

5. For items lost at all other areas of the Airport, call Lost & Found at 704-359-8765 or email lostandfoun@cltairport.com; after 4 pm leave message indicating your name, phone number, e-mail address, date & location of item lost, description of item - including cell phone number, carrier & brand. 
  Lost item will remain there for 90 days only. Note: if item was not found, you will not be notified.

A mailbox and stamp machine are located at the start of Concourse D next to the restrooms and ATMs.

Drop boxes for the U.S. Postal Service and UPS and Federal Express are outside of the main terminal.

Please contact your individual airline to learn their policies on traveling with pets. There is a pet relief area across from the baggage claim area, in the grassy area next to the parking structure.

Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. All designated smoking areas have been improved with enhanced air circulation. Smoking is allowed outside the terminal building on the upper and lower levels.

Families, Unaccompanied Children , Senior Citizens and Disabled Persons.

Passengers needing special assistance with families, unaccompanied children and Senior Citizens must contact their airline for accommodations.
Upon request assistance Carts is available to passengers, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.