Cincinnati N Kentucky Airport ( CVG ) Guest Services and Help

Guest Services at Cincinnati N Kentucky CVG Airport

Other services offered at CVG Airport:

Airport Ambassadors are volunteers, trained to help passengers get around the airport.  They also assist international travelers at Customs & Immigration.migration.
A children's Play Area is in Concourse A.
2 USO lounges are located in both Concourses A & B.

Lost & Found

1. For items left onboard your airplane, contact your airline's lost & found department.
2. For items left at CVG Airport at security checkpoint, contact TSA's Lost & found at (859) 488-0284.
3. For items left in all other areas of the terminals or parking facility, complete the lost & found form found at:  cvgairport.com/terminal/lost . Or you can call 859-767-4885, expect a resonse within 48 hours.

Mail Center


Pets

Pets are not allowed inside the passenger terminal unless in kennel, except working dogs on a leash.

Pet Relief area is outside the baggage claim level.

Smoking


International Travelers at Cincinnati N Kentucky CVG Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

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