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Guest Services at Cincinnati N Kentucky CVG Airport

Other services offered at CVG Airport:

Airport Ambassadors
are volunteers, trained to help passengers get around the airport.  They also assist international travelers at Customs & Immigration.migration.

CVG is one of the easiest airports to navigate thanks to its modern design and lack of congestion. In most cases, 30 minutes is more than adequate time to connect. However, passengers connecting from international flights will need more time.
Underground trains and shuttles run between concourses approximately every 90 seconds and take only minutes.  You can also walk via underground tunnel.

A children's Play Area is in Concourse A.

There are two USO lounges in both Concourses A & B.

International Travelers at Cincinnati N Kentucky CVG Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Cincinnati N Kentucky CVG Airport

1. For items left onboard your airplane, contact your airline's lost & found department.
2. For items left at CVG Airport at security checkpoint, contact TSA's Lost & found at (859) 372-9800.
3. For items left in all other areas of the terminals or parking facility, complete the lost & found form found at: Or you can call 859-767-4885, expect a resonse within 48 hours.

Pets / Animals at Cincinnati N Kentucky CVG Airport

Pets are not allowed inside the passenger terminal unless in kennel, except working dogs on a leash.

Pet Relief area is outside the baggage claim level.

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