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Guest Services at Dallas Fort Worth DFW Airport

Airport Guest Services, Airport Information and Travelers Assistance
If you need assistance or have questions, ask one of DFW Airport's many Ambassadors - they will be happy to help. Airport Information booths are located in each terminal.

Main Number: 972 574 8888
DPS Information Hotline: 972 574 5530
Travelers Aid Dallas/Fort Worth: 972 574 4420

Paging telephones are available in all terminals. These phones have a white or red background with specific instructions for use.

The Guest Services Center is located at Terminal B, Area 14.

The following is a list of Services offered by Dallas Fort Worth Airport: (a) in alphabetical order, (b) "Technology" and (c) "On-Airport Hotels/Golf:

ATMs - see "Bank"
American Airlines Admirals Club - A24 - B6 - C20 -D24
American Airlines Credit Union - see "Bank"
Barber Shop/Salon - B24 - C17
British Airways Executive Club - D21
Cellular Broadband - throughout all Terminals - see "Bank"
Children's Play Area (McDonald's) - D33
Continental Presidents Club - E7
Currency Exchange (Travelex) - see "Currency"
DFW Airport Interfaith Chaplaincy - see "Chapel"
Fax Machine - B14 (Guest Services Center) - B30 Baggage Claim (pre-security / Travelers Aid) - D15 Bag Claim (Outside Security - Travelers Aid)
FedEx Drop Box - D23 - E14
Internet - Free Power & Free Wired Internet - see "Internet"
Guest Services Center - B14
Korean Air Lounge - D21
Laptop Rental (PowerPort) - see "Internet"
Lufthansa Lounge - D21
Luggage Cart - Throughout all Terminals
Manicure - A24 - B24 - D20
Massage Chair (electric) - A13, A18, A20, A29 - B30 - C6, C11, C15, C17, C20, C24, C27 - E-11 Massage Therapist - A24 - B24 - D20
Neptune Networks Kiosk - A10, A20, A22, A24, A26, A35, A37 - B14, B21 - C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37 - C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37
Pepsi Junior Flyer's Club- B12 - C14
PowerPort- see "Internet"
PowerPort Internet - see "Internet"
Pre-Paid Long Distance Phone Cards - Throughout all Terminals
Priority Pass - B30 - D21 - E7, E10
Samsung mobile Travel Center - A13, A29 - B8, B28 - C8, C27 - E8, E31
Security Checkpoint Mailers - see "Mail"
Shoe Shine - A14, A23, A35 - B10, B20, B28 - C10, C17, C27 - D21, D25, D36 - E14, E36
TDD Phones - Throughout all Terminals
TaxFree Shopping - D30 (pre-security)
The Club at DFW - D21
Travelers Aid - B30 Bag Claim (pre-security) - D15 Bag Claim (pre-security)
Travel Insurance (Travelex) - D11, D22 (pre-security), D24, D36, International Re-Check Area
U.S. Mail Drop & Stamp Machine - see "Mail"
Western Union (Travelers Aid) - B30 Bag Claim (pre-security) - D15 Bag Claim (pre-security)
Wi-Fi (T-Mobile) - Throughout all Terminals

TECHNOLOGY
Airport Wireless - A36, B10
Apple Electronics (Automated Shopping) - A29, B12, C2, C8, D24
Best Buy Express - B29, E33
Cellular and Computer Accessories Store - A17
Free Power & Free Wired Internet - A20, B35
Guest Services Center - B14
NeatReceipts - A17, C7
Neptune Networks Kiosk - A10, A20, A22, A24, A26, A35, A37, B14, B21, C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37, E6, E14, E17
PowerPort - A13, B12, C12, D12, D30, E11
Samsung Product Display - C27
Samsung mobile Travel Center - A13, A29, B8, B28, C8, C27, E8, E31
Sony Electronics (Automated Shopping) - A13, C11, D20
Techshowcase - C10

ON-AIRPORT HOTEL / GOLF
Grand Hyatt DFW International Terminal D; TEL. 972-973-1234
Hyatt Regency DFW Hotel; TEL. 972-453-1234
Bear Creek Golf Club; TEL. 972-456-3200

International Travelers at Dallas Fort Worth DFW Airport

U.S. Customs
Customs and Immigration facilities are located in three terminals: Terminals A, B and E. For additional information on U.S. Customs and Immigration, please visit the following site:

U.S. Customs: www.customs.ustreas.gov

Foreign Currency Exchange
International passengers have the convenience of exchanging currency at Terminal A, Gates A28 and A35; Terminal B, Gates B33 and B36; and Terminal E, Gate E13.

Lost & Found at Dallas Fort Worth DFW Airport

1- Items lost  near the gate area or onboard American Airlines or American Eagle, please call 972-425-2465. 
2- Items lost near the gate area of Terminal D (except American Airlines) call 972-973-5050.
3- Items lost at any other part of the airport please call 972-574-4420.
You may also e-mail to AirportInfoCenter@dfwairport.com (replies within 72 hours).

Mail Center / U.S. Post Office at Dallas Fort Worth DFW Airport

U.S. Post Office
Phone: 972 456 2000

Pets / Animals at Dallas Fort Worth DFW Airport

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly.

Smoking at Dallas Fort Worth DFW Airport

Designated smoking areas are available outside of each terminal entrance. Smoking is not permitted inside of any DFW terminal.

 

Dallas Fort Worth DFW Comments

  • DFW Lost Money clip
    Jhere66061 said:
    (posted Thu, Feb 9)

     

    Lost gold money clip with approximately 27 to 30 dollars. 1 20.00 dollar bill and around 9 one dollars bills folded on DCA flight 1033 to Dallas Fort Worth. February 9'th 2012. Please return if found thanks !!

     

    Add a comment.    
  • LOST iPad and Silver Keyboard
    Mike - Help said:
    (posted Tue, Jan 31)

     

    Help - I left my iPad on Flight #411 from Dallas to Ontario. It was the last flight of the day so if nobody saw it the chances are good that it make its way back to Dallas. This was my most prized possession and has my life on it. Would really like some help in locating it.

     

    Add a comment.    
  • Missing Makeup - Black Pouch
    Kathy Blanco said:
    (posted Fri, Jan 27)

     

    I lost my Makeup on Flight number 351 January 23rd, Tampa to Dallas (final destination Las Vegas). I left it under my seat 19B. It's a medium size black bag full of Mac Makeup. Please help!!!

     

    1 comment.    Add a comment.    
  • Found Nintendo 3DS
    JG said:
    (posted Sun, Jan 22)

     

    We found a Nintendo 3DS first week of January in DFW. Reply if you can identify with proper user screen name and description of carrying case. Please only reply if it's yours. We found it in terminal parking garage -- tried to locate owner in terminal with no luck.

     

    Add a comment.    
  • Fedora hat....found
    daltex03 said:
    (posted Wed, Dec 28)

     

    Did someone lose a fedora hat returning from a mexico trip ? Please contact dcparish@earthlink.net

     

    Add a comment.    
  • Soldier on r & r lost items
    SPCben.c said:
    (posted Wed, Dec 14)

     

    Hello, I was a soldier that went on R & R from November 6th to the 24th. I came through Atlanta airport from Kuwait and when i recieved my baggage in Dallas i noticed some of my personal belongings were missing. The items were 2 hard drives, a small clear case jewelry box with gems in it, and a wireless mouse. If it has been found please contact me @ quietampmusic10@yahoo.com. Thank you

     

    1 comment.    Add a comment.    
  • Lost and Found at D/FW
    sgm said:
    (posted Wed, Nov 9)

     

    The American Airlines Lost and Found process at D/FW is absolutely absurd. How hard is it to speak to someone about your lost item. To not return phone calls is the worst "customer service", and I use that term lightly, that I have ever received. I lost an item of value and would like to speak to a person, not just leave a voicemail and pray that someone received my message and is looking for, or has looked for my item. I am very discourage by this process and extremely disappointed in American Airlines and D/FW on this one.

     

    3 comments.    Add a comment.    
  • American Airlines lost and found
    cct said:
    (posted Tue, Aug 16)

     

    The lost and found at American Airlines make know scense at all. They wont return a call, and you cant fill out any form with you information on it or your contact info. I guess you just call daily for about a month or so, to see if anyone turned in your stuff. Its very, very frustrating,any makes you feel that they dont care.

     

    1 comment.    Add a comment.    
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