Dallas Fort Worth (DFW) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
If you need assistance or have questions, ask one of DFW Airport's many Ambassadors - they will be happy to help. Airport Information booths are located in each terminal.

Main Number: 972 574 8888
DPS Information Hotline: 972 574 5530
Travelers Aid Dallas/Fort Worth: 972 574 4420

Paging telephones are available in all terminals. These phones have a white or red background with specific instructions for use.

The Guest Services Center is located at Terminal B, Area 14.

The following is a list of Services offered by Dallas Fort Worth Airport: (a) in alphabetical order, (b) "Technology" and (c) "On-Airport Hotels/Golf:

ATMs - see "Bank"
American Airlines Admirals Club - A24 - B6 - C20 -D24
American Airlines Credit Union - see "Bank"
Barber Shop/Salon - B24 - C17
British Airways Executive Club - D21
Cellular Broadband - throughout all Terminals - see "Bank"
Children's Play Area (McDonald's) - D33
Continental Presidents Club - E7
Currency Exchange (Travelex) - see "Currency"
DFW Airport Interfaith Chaplaincy - see "Chapel"
Fax Machine - B14 (Guest Services Center) - B30 Baggage Claim (pre-security / Travelers Aid) - D15 Bag Claim (Outside Security - Travelers Aid)
FedEx Drop Box - D23 - E14
Internet - Free Power & Free Wired Internet - see "Internet"
Guest Services Center - B14
Korean Air Lounge - D21
Laptop Rental (PowerPort) - see "Internet"
Lufthansa Lounge - D21
Luggage Cart - Throughout all Terminals
Manicure - A24 - B24 - D20
Massage Chair (electric) - A13, A18, A20, A29 - B30 - C6, C11, C15, C17, C20, C24, C27 - E-11 Massage Therapist - A24 - B24 - D20
Neptune Networks Kiosk - A10, A20, A22, A24, A26, A35, A37 - B14, B21 - C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37 - C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37
Pepsi Junior Flyer's Club- B12 - C14
PowerPort- see "Internet"
PowerPort Internet - see "Internet"
Pre-Paid Long Distance Phone Cards - Throughout all Terminals
Priority Pass - B30 - D21 - E7, E10
Samsung mobile Travel Center - A13, A29 - B8, B28 - C8, C27 - E8, E31
Security Checkpoint Mailers - see "Mail"
Shoe Shine - A14, A23, A35 - B10, B20, B28 - C10, C17, C27 - D21, D25, D36 - E14, E36
TDD Phones - Throughout all Terminals
TaxFree Shopping - D30 (pre-security)
The Club at DFW - D21
Travelers Aid - B30 Bag Claim (pre-security) - D15 Bag Claim (pre-security)
Travel Insurance (Travelex) - D11, D22 (pre-security), D24, D36, International Re-Check Area
U.S. Mail Drop & Stamp Machine - see "Mail"
Western Union (Travelers Aid) - B30 Bag Claim (pre-security) - D15 Bag Claim (pre-security)
Wi-Fi (T-Mobile) - Throughout all Terminals

TECHNOLOGY
Airport Wireless - A36, B10
Apple Electronics (Automated Shopping) - A29, B12, C2, C8, D24
Best Buy Express - B29, E33
Cellular and Computer Accessories Store - A17
Free Power & Free Wired Internet - A20, B35
Guest Services Center - B14
NeatReceipts - A17, C7
Neptune Networks Kiosk - A10, A20, A22, A24, A26, A35, A37, B14, B21, C2, C6, C14, C17, C19, C21, C22, C25, C26, C35, C37, E6, E14, E17
PowerPort - A13, B12, C12, D12, D30, E11
Samsung Product Display - C27
Samsung mobile Travel Center - A13, A29, B8, B28, C8, C27, E8, E31
Sony Electronics (Automated Shopping) - A13, C11, D20
Techshowcase - C10

ON-AIRPORT HOTEL / GOLF
Grand Hyatt DFW International Terminal D; TEL. 972-973-1234
Hyatt Regency DFW Hotel; TEL. 972-453-1234
Bear Creek Golf Club; TEL. 972-456-3200
U.S. Customs
Customs and Immigration facilities are located in three terminals: Terminals A, B and E. For additional information on U.S. Customs and Immigration, please visit the following site:

U.S. Customs: www.customs.ustreas.gov

Foreign Currency Exchange
International passengers have the convenience of exchanging currency at Terminal A, Gates A28 and A35; Terminal B, Gates B33 and B36; and Terminal E, Gate E13.


Lost and Found for Terminals A & C - American Airlines (also Terminal B for American Airlines only)
972 425 2465

Lost and Found for Terminal E - Delta Air Lines
972 574 4409

Lost and Found for Terminal B and all other Airport grounds (For out-of-area calls)
972 574 0172
866 DIAL DFW


U.S. Post Office
Phone: 972 456 2000


Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
Designated smoking areas are available outside of each terminal entrance. Smoking is not permitted inside of any DFW terminal.