Frankfurt (FRA) Airport

Guest Services and Help

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GUEST SERVICES AT FRANKFURT AIRPORT:

Information Counters: There are two choices: staffed information counters and stationary information monitors with touchscreen. Location by Terminal:
Terminal 1 - 1. Airport information counter 1, area B (departures); 2. Airport information counter 14, area B (arrivals); and 3. Service point T1, area B center. Terminal 2 - Airport information counter: area D/E, level 2 (arrivals/departures)

Picking Up Passengers: The agreed upon pick-up location should be easy to find; you may want to choose one of the designated meeting points in the terminals, marked in the terminal maps. Meeting-Points are at these locations: at Terminal 1: Hall B, Level 1 (Arrivals); at Terminal 2: between the arrival area and Hall E.

AIRPORT FORUM:
The Redesigned 400 square meter Communication Center at Frankfurt Airport, offers diverse information media such as text and image panels, a video film, touchscreen monitors, an interactive graphical glass floor and much more to call up and view information. The Airport Forum team will be happy to assist you if you have any questions.
Open daily 10am-5pm. For more information, call: +49 (0) 69/690-218-00
Location: The passageway leading from Terminal 1 to the long-distance train station.

At the Airport Forum you will learn about the many facets and developments of Frankfurt Airport.
INTERNATIONAL ARRIVALS AT FRANKFURT AIRPORT:

Customs - Customs procedures fast and simple — provided you follow the rules:
(a) Take the green exit if you have nothing to declare--that includes passengers arriving from an EU-affiliated country.
(b) Take the red exit if you have the following to declare: Items of more than the permitted duty-free allowances or goods intended for sale/commercial use, regardless of their value. This also applies to items prohibited or subject to restrictions, including narcotics, weapons, ammunition, and protected species of plants or animals, parts thereof or products made from these.
The Customs Information Center will assist you with any questions. Open Mo-Thurs 7am-5pm; Fri 7am-4pm. Phone: +49 (0) 69/4699-7600; Fax: +49 (0) 69/4699-7699 E-mail: info@zoll-infocenter.de

Cash Allowances If you carry cash or cash equivalents worth 10,000 euros or more, you must report it to the customs officials. This includes checks, letters of credit, precious metals and jewelry.

Passport / Visa Follow the blue signs to the right counter: EU citizens or non-EU citizens.
If you've arrived from Belgium, Germany, France, Luxembourg, The Netherlands, Spain, Portugal, Italy, Austria, Greece, Denmark. Iceland, Norway, Finland or Sweden--you don't need to go through passport control or customs.
Your passport or ID card must be valid for at least the duration of your visit. If you're not a citizen of the above-named countries, check ahead whether you need a visa to enter Germany by contacting your travel agent, airline or the German Embassy in your home country.
If in doubt, call the helpline of the German Border Guard Service (Bundesgrenzschutz), Phone: +49 (0) 69 690-78578.

Baggage Go to the "Baggage Claim" area to pick up your luggage. Look at the information board to see which carousel has been assigned to your flight. your bulky items, such as strollers, etc. arrive in the same area.
LOST/DAMAGED LUGGAGE: Go to the Baggage Tracing Office located in every baggage claim area. Or contact it by phone: +49 (0) 69/690-71001.
LOST AND FOUND AT FRANKFURT AIRPORT--Lost items include luggage. The Lost & Found Office keeps items for three months before auctioning them off. Lost & Found locations:

For items other than baggage: Terminal 1: Area B, Level; Phone: +49 (0) 69 690 66359; Fax: +49 (0) 69 690 54081; E-mail: fundbuero@fraport.de

For lost baggage, there are offices in all luggage pickup areas of both Terminals 1 and 2, open daily 7am-8pm. Phone: +49 (0) 69/690-71001

Auction Dates are announced in advance. They begin at 12 noon; admission starts at 10am.
Mail Center ("Post") at FRA Airport:

Terminal 1, Area B, Level 2 at Departures, before security checkpoint. Open daily 7am-9pm.

Terminal 2, Area E, Level 2 before security checkpoint: self-service.
PETS AT FRANKFURT AIRPORT: Dogs kept on a leash are allowed inside the Terminals. However, inform yourself about transportation regulations. For security reasons the taking along of dogs on the visitors' terrace is not allowed.

Travel Documents for your Pet

Depending on your destination, you may need special documents for your animal. Consult your local veterinary or your consulate or embassy in the country to which are traveling. This also applies to your return to Germany. The vet at the airport will be pleased to help. Contact: Hesse Veterinary Border Checkpoint at Frankfurt Airport: Tel. +49 (0)69 - 691 506 or 695 02414; FAX +49 (0)69 - 692 608 or 695 02412.

Information on health regulations - The Animal Protection Officer can provide the necessary information on health regulations. Tel. +49 (0)69 - 690 21366 or +49 (0)69 - 690 74331, email: avi-services@fraport.de.

The Dog Hotel at Frankfurt Airport with species-appropriate kennels on extensive grounds with lots of greenery. Services include professional grooming, contact and interaction with other dogs and veterinary care. Your journey must start at Frankfurt to enable you to take advantage of such service, and your dog must be in perfect health and have a valid vaccination certificate.

The Dog Hotel charges 13 euro per day for accommodation, plus a flat fee of 15 euro for cleaning up. Open Mo-Fri 8am-4pm. Tel: +49 (0)69 - 690 66542; Fax: +49 (0)69 - 690 59995.
Smoking is not permitted at Frankfurt Airport.