Frankfurt Airport (FRA) Guest Services and Help
Guest Services at Frankfurt FRA Airport
GUEST SERVICES AT FRANKFURT AIRPORT:
Information Counters: There are two choices: staffed information counters and stationary information monitors with touchscreen. Location by Terminal:
Terminal 1 - 1. Airport information counter 1, area B (departures); 2. Airport information counter 14, area B (arrivals); and 3. Service point T1, area B center. Terminal 2 - Airport information counter: area D/E, level 2 (arrivals/departures)
Picking Up Passengers: The agreed upon pick-up location should be easy to find; you may want to choose one of the designated meeting points in the terminals, marked in the terminal maps. Meeting-Points are at these locations: at Terminal 1: Hall B, Level 1 (Arrivals); at Terminal 2: between the arrival area and Hall E.
AIRPORT FORUM:
The Redesigned 400 square meter Communication Center at Frankfurt Airport, offers diverse information media such as text and image panels, a video film, touchscreen monitors, an interactive graphical glass floor and much more to call up and view information. The Airport Forum team will be happy to assist you if you have any questions.
Open daily 10am-5pm. For more information, call: +49 (0) 69/690-218-00
Location: The passageway leading from Terminal 1 to the long-distance train station.
At the Airport Forum you will learn about the many facets and developments of Frankfurt Airport.
Information Counters: There are two choices: staffed information counters and stationary information monitors with touchscreen. Location by Terminal:
Terminal 1 - 1. Airport information counter 1, area B (departures); 2. Airport information counter 14, area B (arrivals); and 3. Service point T1, area B center. Terminal 2 - Airport information counter: area D/E, level 2 (arrivals/departures)
Picking Up Passengers: The agreed upon pick-up location should be easy to find; you may want to choose one of the designated meeting points in the terminals, marked in the terminal maps. Meeting-Points are at these locations: at Terminal 1: Hall B, Level 1 (Arrivals); at Terminal 2: between the arrival area and Hall E.
AIRPORT FORUM:
The Redesigned 400 square meter Communication Center at Frankfurt Airport, offers diverse information media such as text and image panels, a video film, touchscreen monitors, an interactive graphical glass floor and much more to call up and view information. The Airport Forum team will be happy to assist you if you have any questions.
Open daily 10am-5pm. For more information, call: +49 (0) 69/690-218-00
Location: The passageway leading from Terminal 1 to the long-distance train station.
At the Airport Forum you will learn about the many facets and developments of Frankfurt Airport.
International Travelers at Frankfurt FRA Airport
INTERNATIONAL ARRIVALS AT FRANKFURT AIRPORT:
Customs - Customs procedures fast and simple — provided you follow the rules:
(a) Take the green exit if you have nothing to declare--that includes passengers arriving from an EU-affiliated country.
(b) Take the red exit if you have the following to declare: Items of more than the permitted duty-free allowances or goods intended for sale/commercial use, regardless of their value. This also applies to items prohibited or subject to restrictions, including narcotics, weapons, ammunition, and protected species of plants or animals, parts thereof or products made from these.
The Customs Information Center will assist you with any questions. Open Mo-Thurs 7am-5pm; Fri 7am-4pm. Phone: +49 (0) 69/4699-7600; Fax: +49 (0) 69/4699-7699 E-mail: info@zoll-infocenter.de
Cash Allowances If you carry cash or cash equivalents worth 10,000 euros or more, you must report it to the customs officials. This includes checks, letters of credit, precious metals and jewelry.
Passport / Visa Follow the blue signs to the right counter: EU citizens or non-EU citizens.
If you've arrived from Belgium, Germany, France, Luxembourg, The Netherlands, Spain, Portugal, Italy, Austria, Greece, Denmark. Iceland, Norway, Finland or Sweden--you don't need to go through passport control or customs.
Your passport or ID card must be valid for at least the duration of your visit. If you're not a citizen of the above-named countries, check ahead whether you need a visa to enter Germany by contacting your travel agent, airline or the German Embassy in your home country.
If in doubt, call the helpline of the German Border Guard Service (Bundesgrenzschutz), Phone: +49 (0) 69 690-78578.
Baggage Go to the "Baggage Claim" area to pick up your luggage. Look at the information board to see which carousel has been assigned to your flight. your bulky items, such as strollers, etc. arrive in the same area.
LOST/DAMAGED LUGGAGE: Go to the Baggage Tracing Office located in every baggage claim area. Or contact it by phone: +49 (0) 69/690-71001.
Customs - Customs procedures fast and simple — provided you follow the rules:
(a) Take the green exit if you have nothing to declare--that includes passengers arriving from an EU-affiliated country.
(b) Take the red exit if you have the following to declare: Items of more than the permitted duty-free allowances or goods intended for sale/commercial use, regardless of their value. This also applies to items prohibited or subject to restrictions, including narcotics, weapons, ammunition, and protected species of plants or animals, parts thereof or products made from these.
The Customs Information Center will assist you with any questions. Open Mo-Thurs 7am-5pm; Fri 7am-4pm. Phone: +49 (0) 69/4699-7600; Fax: +49 (0) 69/4699-7699 E-mail: info@zoll-infocenter.de
Cash Allowances If you carry cash or cash equivalents worth 10,000 euros or more, you must report it to the customs officials. This includes checks, letters of credit, precious metals and jewelry.
Passport / Visa Follow the blue signs to the right counter: EU citizens or non-EU citizens.
If you've arrived from Belgium, Germany, France, Luxembourg, The Netherlands, Spain, Portugal, Italy, Austria, Greece, Denmark. Iceland, Norway, Finland or Sweden--you don't need to go through passport control or customs.
Your passport or ID card must be valid for at least the duration of your visit. If you're not a citizen of the above-named countries, check ahead whether you need a visa to enter Germany by contacting your travel agent, airline or the German Embassy in your home country.
If in doubt, call the helpline of the German Border Guard Service (Bundesgrenzschutz), Phone: +49 (0) 69 690-78578.
Baggage Go to the "Baggage Claim" area to pick up your luggage. Look at the information board to see which carousel has been assigned to your flight. your bulky items, such as strollers, etc. arrive in the same area.
LOST/DAMAGED LUGGAGE: Go to the Baggage Tracing Office located in every baggage claim area. Or contact it by phone: +49 (0) 69/690-71001.
Lost & Found at Frankfurt FRA Airport
The Lost & Found Office located in Terminal 1, Concourse A, Level 0.
Storing time : 3 months before auction.
Hours: 8.00 a.m. to 6 p.m (everyday)
Telephone: +49 (0) 69 690 66359
Fax: +49 (0) 69 690 54081
email :lost_property@fraport.de
Storing time : 3 months before auction.
Hours: 8.00 a.m. to 6 p.m (everyday)
Telephone: +49 (0) 69 690 66359
Fax: +49 (0) 69 690 54081
email :lost_property@fraport.de
Mail Center / U.S. Post Office at Frankfurt FRA Airport
Mail Center ("Post") at FRA Airport:
Terminal 1, Area B, Level 2 at Departures, before security checkpoint. Open daily 7am-9pm.
Terminal 2, Area E, Level 2 before security checkpoint: self-service.
Terminal 1, Area B, Level 2 at Departures, before security checkpoint. Open daily 7am-9pm.
Terminal 2, Area E, Level 2 before security checkpoint: self-service.
Pets / Animals at Frankfurt FRA Airport
How can I travel with my pet?
Like many people, you may live with a dog, cat or other loved pet. But what should you do when you go on a trip?
In case you don't want to forego your pet's company during your holiday, here you'll find important information on the applicable rules and guidelines as well as useful tips to ensure your pet's comfort and wellbeing during the flight. Ask your airline about its rules for traveling with animals Every airline has its own rules on flying with pets. As a general rule, dogs and cats weighing up to 6 kg may be taken on board inside a suitable kennel. You are responsible for making sure that the kennel does not exceed the maximum weight and measurements stipulated by your airline. Please note that many airlines do not allow certain animals — e.g., birds and rodents — to travel in the aircraft's cabin. Instead, they must be transported in the cargo hold. So please contact your airline directly well before your trip to find out what its rules and requirements are. For loading into the cargo compartment, rigid plastic or wooden crates are mandatory, equipped with food/water bowl and absorbent material. Each animal in the container must have enough space to turn about normally while standing, to stand and sit erect and to lie in a natural position. Animals also require travel documents: a pet passport
To facilitate traveling with pets, since October 2004 an EU directive has required every animal to have a standardized pet passport. This document can be obtained from any authorized veterinarian. It contains information about the animal's state of health and verifies that it has been vaccinated against rabies. Additional Information on the Internet
For additional information on pet passports and the relevant EU regulations, visit the website of the German Ministry of Food, Agriculture and Consumer Protection at www.bmelv.de (search for "pet passport") or use the following links: Information on pet passports Healthcertification Import regulation List of countries and regions List of certified laboratories in the EU and in other countries Veterinary Service at the Airport The Veterinary Border Inspection Office of the State of Hesse at Frankfurt Airport is glad to inform you:
Phone: +49 (0) 69 69 -1506 or +49 (0) 69 695 - 02414
Fax: +49 (0) 69 69 - 2608 or +49 (0) 69 695 - 02412
E-mail: poststelle.tgsh@lhl.hessen.de Information on Health Regulations Our animal protection officer will be happy to provide you with complete information on all relevant health regulations. Simply call or send an e-mail:
Phone: +49 (0) 69 - 690 21366 or +49 (0) 69 690 – 74332
E-mail: avi-services@fraport.de You'll find additional information on traveling with pets here (pdf).
For information about regulations and procedures on travelling with pets and animals from the United States to Germany please visit this site. Your canine will be lovingly cared for at the Frankfurt Airport Dog Hotel: Appropriate accommodations for canines in a large area with plenty of vegetation Professional care Contact and play with other dogs Veterinary care Requirement: Your dog must be perfectly healthy and vaccinated against rabies. Price: € 14.50 per day plus a cleaning fee of € 15.50 at the end. Open: Monday to Friday from 8 a.m. to 4 p.m.
Phone: +49 (0) 69 690 - 66542, Fax: +49 (0) 69 690 – 59995
E-mail
To ask questions of the animal protection officer:
Phone: +49 (0) 69 690 - 21366 or +49 (0) 69 690 - 74331
E-mail: avi-services@fraport.de
Additional information is available at: www.verbraucherministerium.de
In case you don't want to forego your pet's company during your holiday, here you'll find important information on the applicable rules and guidelines as well as useful tips to ensure your pet's comfort and wellbeing during the flight. Ask your airline about its rules for traveling with animals Every airline has its own rules on flying with pets. As a general rule, dogs and cats weighing up to 6 kg may be taken on board inside a suitable kennel. You are responsible for making sure that the kennel does not exceed the maximum weight and measurements stipulated by your airline. Please note that many airlines do not allow certain animals — e.g., birds and rodents — to travel in the aircraft's cabin. Instead, they must be transported in the cargo hold. So please contact your airline directly well before your trip to find out what its rules and requirements are. For loading into the cargo compartment, rigid plastic or wooden crates are mandatory, equipped with food/water bowl and absorbent material. Each animal in the container must have enough space to turn about normally while standing, to stand and sit erect and to lie in a natural position. Animals also require travel documents: a pet passport
To facilitate traveling with pets, since October 2004 an EU directive has required every animal to have a standardized pet passport. This document can be obtained from any authorized veterinarian. It contains information about the animal's state of health and verifies that it has been vaccinated against rabies. Additional Information on the Internet
For additional information on pet passports and the relevant EU regulations, visit the website of the German Ministry of Food, Agriculture and Consumer Protection at www.bmelv.de (search for "pet passport") or use the following links: Information on pet passports Healthcertification Import regulation List of countries and regions List of certified laboratories in the EU and in other countries Veterinary Service at the Airport The Veterinary Border Inspection Office of the State of Hesse at Frankfurt Airport is glad to inform you:
Phone: +49 (0) 69 69 -1506 or +49 (0) 69 695 - 02414
Fax: +49 (0) 69 69 - 2608 or +49 (0) 69 695 - 02412
E-mail: poststelle.tgsh@lhl.hessen.de Information on Health Regulations Our animal protection officer will be happy to provide you with complete information on all relevant health regulations. Simply call or send an e-mail:
Phone: +49 (0) 69 - 690 21366 or +49 (0) 69 690 – 74332
E-mail: avi-services@fraport.de You'll find additional information on traveling with pets here (pdf).
For information about regulations and procedures on travelling with pets and animals from the United States to Germany please visit this site. Your canine will be lovingly cared for at the Frankfurt Airport Dog Hotel: Appropriate accommodations for canines in a large area with plenty of vegetation Professional care Contact and play with other dogs Veterinary care Requirement: Your dog must be perfectly healthy and vaccinated against rabies. Price: € 14.50 per day plus a cleaning fee of € 15.50 at the end. Open: Monday to Friday from 8 a.m. to 4 p.m.
Phone: +49 (0) 69 690 - 66542, Fax: +49 (0) 69 690 – 59995
To ask questions of the animal protection officer:
Phone: +49 (0) 69 690 - 21366 or +49 (0) 69 690 - 74331
E-mail: avi-services@fraport.de
Additional information is available at: www.verbraucherministerium.de
Smoking at Frankfurt FRA Airport
Smoking is permitted in special designated areas inside the terminals.
