Houston Intercontinental Airport (IAH) Guest Services and Help

Other Services offered at IAH Airport:

Airport Guest Services, Airport Information and Travelers Assistance
Visitor/airport information is provided at the staffed Visitor Information Centers, located on the baggage claim level of IAH Terminals A, B and C and outside of U.S. Customs in the Leland Terminal D.

Passenger Amenities at IAH  include WI-FI Internet Service, Multi-lingual Special Service Representatives, Restaurants & shops, News stands, Scheduled and on call ground transportation; Many parking choices; Visitor information centers; On-airport rental carcompanies; ATMs & Currency exchange booths' ADA amenities; Automated people mover 'TerminaLink' for sterile airside connection; Underground inter-terminal train; Designated smoking areas outside the terminals.

Charging Stations:
Terminal A - Rapid Charger Machines are at South, near gates A25-30; at North near gates A1-2 & A8-15.  Samsung Charging Stations are North near gates 8-15 & South near gates A17-24.
Terminal B - Rapid Charger Machines are near gates B60-67, B76-83 & B84-71; Samsung Charging Stations are at gates B62-66, B73-74, B76-83 & B84-91.
Terminal C - Rapid Charger Machines are at South, near gates C29-33, C34-42, C43-45; at North, near gates C14-23, 24-27.  Samsung Charging Stations are at  North near gates C14-23 & 24-27; at South near C2-33.
Terminal D - Rapid Charger Machines near gates D1-6, D 7-8, D9-12; Samsung Charging Stations near gates D7-8 & D1-12.
Terminal E - a Rapid Charger Machine is to the right of security checkpoint;  Samsung Charging Stations are at most of the E gates.

Massage Chairs:
Terminal A - at Ticketing Lobby; at North in food court area; at South near gates A26-27,
Terminal B - near gates 60-67, 68-75, 76-83 & 84-91
Terminal C - at North, near gates C14-23

Nursery  Room with rocking chair & crib for nursing mothers & babies
Terminal A - at Mezzanine Level near gtes 84-91 (use stair next to SueVenir)
Terminal D  - near gates D7-8.

Shoe-Shine Services:
Terminal B - near gates B76-83.
Terminal C - at North, near gates 14-23; at South near gates 43-45.
Terminal E - near gates E10-11

The USO Facility is located in Terminal D, across from gate D2 (visit uso.org) and serves for military personnel & their families. open Mo-Sun 9am-9pm.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline. 

2. For items lot at the TSA security checkpoint, Contact TSA at at 281-848-2957 or email iahlostandfound@dhs.gov.

3. If you lost a passport, it will be turned over to the US Customs & Border Protection within 24 hs - contact CBP at 281-230-4672.

4. For items lost inside the Airport, other than the above, contact the Lost & Found department at at 281 230-3299, or email iahlost@houstontx.gov

To claim an item at IAH,  provide name, detailed description, date & time lost; flight number or airline (if lost on-board); the terminal where item was lost (A, B, C, D, E/ FIS).  

Animals are not permitted in the terminals at IAH Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Pet Relief Areas are located (a) outside of  Arrivals at Terminals A, B, & C (follow pet relief signs in the Baggage Claim Hall); (b) outside of Departures /Ticketing at Terminal D. Just follow signs.

If you travel with a working dog, please contact your airline when making reservations.

Smoking in designated smoking areas, 25 feet away from the entrance of terminal buildings. Smoking is not permitted within George Bush airport.