Houston George Bush (IAH) Airport

Guest Services and Help

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Houston Airport System mobileFIDS
You can check departure/arrival information at George Bush Intercontinental Airport, simply by clicking on a button, all while you are on the go!
Use your BlackBerry or cell phone to download the Houston Airport System's mobile Flight Information Display Screen service (mobileFIDS) at the following address/URL: http://wap.fly2houston.com. Make sure you bookmark the address for use again in the future.
To View Flight Information: at Airport Selection, select [ IAH ] George Bush Intercontinental

Airport Guest Services, Airport Information and Travelers Assistance
Visitor/airport information is provided at the staffed Visitor Information Centers, located on the baggage claim level of IAH Terminals A, B and C and outside of U.S. Customs in the Leland Terminal D.Terminals & Amenities

Passenger Amenities at IAH
Amenities at Bush Intercontinental Airport:

WI-FI Internet Service
Multi-lingual Special Service Representatives
More than 50 food and beverage establishments
Well stocked conveniently located news stands
Specialty and gift retailers
Scheduled and on call ground transportation
Many choices in parking
Visitor information centers
Eight on-airport car rental companies
Currency exchange booth
ADA amenities
TerminalLink automated people mover provides sterile airside connection between Terminal B, C and E
Underground inter-terminal train
Designated smoking areas, 25 feet away from the entrance of terminal buildings
IAH airport is the nation’s 9th largest international passenger gateway. In 2001, more than five (5) million international passengers passed through its gates.

International travelers are serviced by the Mickey Leland International Airlines Building (Terminal D), which opened in May 1990. Airlines which fly out of Leland Terminal D are Aerolitoral, Aeromexico, Air Canada (Terminal A), Air France, Air Jamaica, Aviacsa, British Airways, Cayman Airways, Continental, KLM, Lufthansa and TACA.

Arriving international travelers must first clear the U.S. Immigration and Naturalization Service, where uniformed, multilingual Special Service Representatives (SSRs) are available to assist passengers.

Passports, Visas (if required) and other necessary documents must be completed correctly and available for the Immigration inspector.

After claiming bags, passengers enter the U.S. Customs and U.S. Department of Agriculture (USDA) checkpoint. A Customs declaration form, which is distributed on the plane, should be ready for inspection by the Customs officer. There is a USDA inspector available to examine food, plants or other perishables for travelers carrying these items. Passengers who have duty to pay may do so at the cashier window adjacent to the exit doors of the Customs area.

Once passengers and their baggage complete the inspection process, they will continue in one of several directions.

SSRs staffing the visitor information booth immediately outside the U.S. Customs exit can provide airport and tourist information.

In Transit Lounge
The in-transit lounge in D provides comfortable accommodations for passengers awaiting continuation of international flights. The lounge has a seating capacity for 200 persons and offers these transiting passengers beverage and food service, duty free shopping, and the opportunity to relax prior to their flight’s continuation.


For information on Lost and Found items, contact the airport’s Lost & Found Office at: 281-230-3299



Animals are not permitted in the terminals at IAH Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


Smoking in designated smoking areas, 25 feet away from the entrance of terminal buildings. Smoking is not permitted within George Bush airport.


General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.