Hartsfield Jackson Atlanta (ATL) Airport

Guest Services and Help

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A. AIRPORT SERVICES:

ACVB - Atlanta Convention & Visitors's Bureau at Atrium NW. Tel: (404) 305-8426

Customer Service Direct Line: 1-800-897-1910 or (404) 530-7300

Concierge A premium service for hotel & dining reservations, entertainment tickets & more.
Located at Atrium - Gate NW; Tel: 404-763-1020;

Denied Boarding Desk: For quick passports and international visas.
Location: Atrium NW; open 8am-8pm.

Information Desks is open seven days a week to address passengers' questions, comments or concerns. Its 150 employees and volunteers are stationed at Information Desks throughout the terminal and in the Automated People Mover stations on each concourse. The majority of the staff is bilingual and is essential in the Airport’s mission to offer services exceeding customers' expectations.
Open 8:15 a.m. to 9:00 p.m. - Sunday - Saturday.

Telephones, TTY, Volume C: Quality public pay phone services with TDDs and wheelchair accessibility. Location: Atrium NW

Travelers Aid: Assisting families, children, seniors and disabled passengers, and helps with Atlanta connections to other flights, or with ground transportation. Location: Atrium NW; Tel: 404-766-4511

Business Traveler's Service offers prepaid telephone calling cards, fax, flight insurance, Airport & City of Atlanta information, Fed-Ex drop box, photo booth. Locations: Atrium NW; C Centerpoint; D Gate 9 & Centerpoint; T Gate 8.

B. CONCESSION SERVICES (in alphabetical order): (listing: A - E are Concourses; T is Terminal)

Cell Phone Rental:
(a) BTS Rent-A-Cellular rents cellular phones daily, weekly, or monthly. Copy, fax, notary, package holding, and TeleTicket pick-up services. Location: C 17 - Tel: (404)762-1762; E Centerpoint - Tel: (404)767-1900
(b) Rent-a-Cellular rents cell phones & accessories. Location: C17; Tel: (404) 762-1762

Computer Rental & Accessory Sale: by Regus Express
Location: A Centerpoint, Tel: (404) 305-1632;--at T Centerpoint Tel: (404) 305-1635

Lockers(by Smart Carte):
Location: B16, B27, C14, C28, D Centerpoint, E17, E28 & T8

Shoeshine:
Mastershine & Heel--at A Gate 20; Atrium NE & SE,; B Gate 17
Arriving International Passengers
As a designated US port-of-entry, US federal agencies provide inspection services for international passengers arriving at Hartsfield-Jackson. The following offices are among the most frequently contacted government agencies at the airport:

U.S. Customs Service
Address: 4341 International Parkway
Suite 600
Atlanta, Georgia 30354
Telephone: (404) 765-2300
Fax: (404) 765-2325
Web site: www.customs.treas.gov

U. S. Immigration and Naturalization Services
Address: P. O. Box 45527
Atlanta, Georgia 30320
Telephone: (404) 763-7816
Fax: (404) 763-7451
Web site: www.usdoj.gov

U. S. Department of Agriculture
Address: P. O. Box 45408
Atlanta, Georgia 30320
Telephone: (404) 564-2299
Fax: (404) 564-2295
Web site: www.aphis.usda.gov

U. S. Fish & Wildlife Service
Address: P. O. Box 45287
Atlanta, Georgia 30320
Telephone: (404) 679-7046
Fax: (404) 763-7560
Web site: www.fws.gov


Passengers leaving items on airplanes should contact the airline directly. If items were left in the terminal area or passenger security screening areas, you should contact the Atlanta Airline Terminal Corporation at (404) 530-2100 ext.100.

Hours:
8:30 a.m. - 5 p.m.- Monday through Friday.
U.S. Postal Store is a full-service post office with services including passport applications, photos and processing.
Location: Atrium - Gate SW; Tel: 404-305-0283

U.S. Post Office letter drop and self-service stamp vending are located at: Concourse B - Gate 17
Concourse C - Gate 17
Concourse D - Gate Centerpoint
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
Smoking is not generally permitted in the airport terminal and concourses public areas. However, there are established designated smoking areas inside the airport.

Designated Smoking Areas:
T-Gates
Near gates 4 and 13
Concourse A
Near gates 14, 23 and in the Budweiser Brewhouse & Smoking Lounge in concourse centerpoint.
Concourse B
Near gates 7 and 24
Concourse C
Near gates 16 and 26
Concourse D
Near gate 9 and in Sojourner’s Lounge
Concourse E
Near gates 9, 17 and 29
Facilities For Persons With Disabilities
Hartsfield-Jackson accommodates more than 76 million travelers annually . However, due to growing demands for air travel, Airport staff persons have worked to ensure that passengers with disabilities are able to move comfortably throughout the Airport with ease.

Airport “Park-Ride” facility commonly known as Disabled Parking area at this airport, offers convenient service to both the North and South Terminals. A free shuttle bus service, which is wheelchair accessible for people who are physically challenged, will pick up passengers at their vehicle and quickly take them to the curbside check-in.
TTY/TDD Telephone Locations
Airport telephone booths are designed to facilitate passengers with special needs are located throughout the concourses. T-3 & 11; A-3, 15, 18 & 22; B-1, 18, 21 & 30; C-1, 14, 28, 31; D-3, 9, 6 & 36; E-7, 15, 29 & the US Customs Area.
Both the North and South terminals offer a special needs telephone in the main corridor near the main security-screening checkpoint. Additional telephones are located in the terminal ticketing areas with two pedestal phones in the Terminal Baggage Area.

Wheelchair Assistance
Airline representatives at Hartsfield-Jackson are available to provide wheelchair assistance. To reserve a wheelchair, please contact the airline directly, prior to the scheduled flight.
Assistance for travelers in need or Customer Service.
Customer services is located through out the terminal and each concourse with bilingual ability. Open every day to serve passenger’s concerns, comments and questions from 8:15 am until 9:00 pm.
Direct Line:
1-800-897-1910 or (404) 530-7300

Travelers Aid
Adjacent to the Atlanta Convention and Visitors Bureau booth in the Airport Atrium. It opens from 9 am to 7 pm (Monday to Friday), 9 am to 5 pm (on Saturday) and noon to 5 pm (on Sunday)
Phone:
(404) 817-7070