Hartsfield Jackson Atlanta Airport (ATL) Guest Services and Help

Other Services offered at Atlanta Airport include:

Trained Airport volunteers staff the Information Desks; are loctated in the Transportation Mall directing passengers to their gates; in the baggage claim areas, providing ground transport information; and roam the international concourses.

ACVB - Atlanta Convention & Visitors's Bureau at Atrium NW. Tel: (404) 305-8426

Customer Service Direct Line: 1-800-897-1910 or (404) 530-7300

Concierge - A premium service for hotel & dining reservations, entertainment tickets & more.
Located at Terminal North, across from baggage carousel 3; tel. 404-763-1062

Baggage Storage - Wrap-A-Bag (tel. 404-209-9300) at SW area of Atrium, across from Delta bagage claim area; open daily 6am-11pm.

Denied Boarding - call 404-209-0773, or visit visalady.com.

Conventioners Bureau - at Atrium, near the 'Clock Tower' (tel. 404-305-8426 or visit atlanta.net).  Itoffers information on restaurants, lodging, entertainment and local attractions.

Information Desk is open daily and addresses passengers' questions, comments or concerns. Its staff and volunteers are stationed at Information Desks throughout the terminals and in the Automated People Mover stations on each concourse. The majority of the staff is bilingual and is essential in the Airport’s mission to offer services exceeding customers' expectations.

Shoeshine:  Mastershine & Heel--at A Gate 20; Atrium NE & SE,; B Gate 17

Telephones, TTY, Volume C: Quality public pay phone services with TDDs and wheelchair accessibility. Location: Atrium

Travelers Aid - adjacen to Atlanta Convention & Visitors Bureau booth in the Atrium. (tel. 404-817-7070),  assists families, children, seniors and disabled passengers, and helps with Atlanta connections to other flights, or with ground transportation.  Under their 'Meet & Assist Program (tel. 404-817-7070,  ext. 108) - available at a fee - a representative will meet the passenger/s at the arrivals gate and ensure proper transfer connection.

USO Lounge - Level 3, at Atrium (Military Persnnel Assistance contact information 404-464-4255; USO information 404-761-8061.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline, except AirTran.

AATC (Atlanta Airline Terminal Corportation)  Lost & Found offfice is responsible for all items lost in common areas of the airport (including security checkpoints and also in the AirTran gate area). 

If you lost an item in the common areas of the airport, at the security checkpoint, or at the AirTran gate area complete the 'FoundIt' claim form by visiting aatc.org/lost.html.   The FoundIt! system makes it possible to register and check the status of the lost item.

U.S. Postal Store is a full-service post office with services including passport applications, photos and processing.  Location: Atrium - Gate SW; Tel: 404-305-0283

U.S. Post Office letter drop and self-service stamp vending are located at: Concourse B - Gate 17
Concourse C - Gate 17
Concourse D - Gate Centerpoint

As a general rule, pets are not allowed inside the terminals, unless being in a kennel. Exception: working dogs on a leash.

As to transporting your pet, it is suggested that you contact your airline, as rules differ from airline to airline. Also find out where your pet can be picked up on arrival.

A large fenced-in pet relief area, referred to as the "Dog Park',  is is located in the Ground Transportation area on Terminal South outside of doors W1 and W2.
Another pet area is located on the lower level of Terminal North outside door LN2 to the right of the building. 

No smoking in public Airport areas.
However, you can smoke at areas as following:
- Concourse "A"     Smoking in concourse A is restricted to the Heineken Bar and Grill at concourse center point only. The is also a free area adjacent to the bar. No other smoking areas are in the concourse. 
- Concourse "B"     Near gates 7 and 24
- Concourse "C"     Near gates 16 and 26
- Concourse "D"     Near gates 16 and 26
- Concourse "E"     Near gates 9, 17 and 29