John Wayne (SNA) Airport

Guest Services and Help

 Closest Airports to SNA
Compare Airports
Change Airport

John Waine Airport Guest Services, Airport Information and Travelers Assistance
Airport Information: (949) 252-5200
Lost and Found: (949) 252-5000
Media Relations: (949) 252-5182
Email: info@ocair.com

Hours of Operation - Passengers are encouraged to arrive at the Airport at least two hours prior to their scheduled departure to allow ample time for parking and to complete check-in and the security screening process.

The Airport is open early to accommodate passenger check-in for early morning flights:
Airline ticket counters* 5:00 a.m.
Parking lots** 4:30 a.m.
Valet Parking Service 5:00 a.m.

* Some airlines open their ticket counters as early as 4:30 a.m. Please verify with your airline or call (949) 252-5200.
** All parking lots remain open after hours to serve arriving passengers.

Passenger Services At SNA Airport security and public safety is top priority, however, passenger services offered and upgrading and modernizing its facilities is just as important to SNA. These are some of the services you find at John Wayne Airport:

* Airport Information and Assistance
* ATMs - see "Banking"
* Baggage Claim - see "Baggage Claim"
* Baggage Carts
* Check-in Services - see below
* Concessions - see Restaurants & Shops
* Currency Exchange see "Currency"
* Electrical Power Outlets - see "Business Services" * Ground Transportation Services - see "Ground Transportation" and "Rental Cars"
* Hours of Operation - see below
* Lost and Found - see "Lost & Found"
* Passenger Paging - see below
* Phones and Phone Cards - see below
* Security - see "Security"
* Services for Passengers with Disabilities - see "Persons with Disabilities".

Airport Information and Assistance - located in the Baggage Claim areas (Lower Level) across from Carousels 2 and 3. Employees are available to answer Airport- or tourism-related questions.
Airport Operators may be reached for assistance by dialing "0" from any White Courtesy Phone or by calling (949) 252-5200.

Ambassadors or "red coats" volunteer their time to assist travelers. They are stationed on the Departure Level during the busiest travel times and provide Airport users with friendly, knowledgeable service. Ambassadors are trained in customer services and are available to answer questions and give directions to travelers.

Check-in Services

1. Airline Ticket Counters are available for check-in services on the Departure (Upper) Level. Airlines located in Terminal A are Alaska, American, American Eagle, Continental, Delta and Delta Connection. Airlines located in Terminal B are Frontier, Mesa, Northwest, Southwest, United, United Express and US Airways.

2. Curbside check-in is provided by skycaps at the main entrances to Terminals A and B. In Terminal A, curbside check-in is available for American Airlines/American Eagle, Continental Airlines and Delta Airlines/Delta Connection. In Terminal B, curbside check-in is available for Northwest, Southwest, United Airlines and US Airways/US Airways Express.

3. Self check-in kiosks in the ticket counter lobbies are available for Alaska, American, American Eagle, Continental, Mesa, Northwest, Southwest, United, United Express and US Airways.

4. Web check-in is another option provided by most airlines. Visit your airline's Web site and print your boarding pass in the comfort of your home or office. With this boarding pass you may proceed directly to the gate if you have no checked luggage.

Passenger Paging - Central passenger paging are within Terminals A & B. To request a page you may use any White Courtesy Phone in Terminals A and B, and dial "0" for the Airport Operator, or you may call (949) 252-5200.

Phones and Phone Cards - Pay Phones with data ports are throughout the Terminal in the Concourse, Ticket Counter and Baggage Claim areas.
Phone Cards may be purchased at the Hudson News Store and Paradies News & Gift Store.
White Courtesy Telephones are located throughout the Terminal. These phones can be used to respond to an overhead page, to request a page for a missing party or for any questions or concerns you may have. To make outgoing phone calls, please use pay phones.
Lost and Found at SNA Airport:

If an an item has been lost at the Airport, contact John Wayne Airport police services at (949) 252-5000. Items lost on an airplane: contact the airline directly.
PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly