Lambert St Louis (STL) Airport

Guest Services and Help

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STL Airport Guest Services, Airport Information and Travelers Assistance

AIRPORT INFORMATION BOOTHS:
Main Terminal: Baggage claim between carousels MT4 and MT5
East Terminal: Baggage claim between doors ET 14 and ET 12
Airport Information booths provide assistance to passengers and other airport visitors with information on baggage claim locations, ticket counters, meeting areas, ground transportation directions, hotel shuttle services and more. Hours: 7a.m. – 11 p.m. daily. Tel: 314-890-1333.

Airport paging (7am - 11pm) 314-890-1333 - One-way paging is done daily from 7am till 11:00pm at the information/paging booth, call 314-890-1333. One-way paging means that there are not courtesy phones for the paged person to use to respond. A one-way message can be broadcast in either terminal and on any of the concourses.

Traveler's Aid (9am - 3pm, Mo-Fr) 314-241-5820 (they don't handle airfare or plane tickets)

Visitors Information Booth - The St. Louis Convention & Visitors commission operates booths in the baggage claim areas of both Lambert terminals offering advice, information and directions for events and attractions in the St. Louis Area.

USO - The James S. McDonnel USO is in the Main Terminal across from baggage carousel M6 and in the East Terminal on the lower level. Military visitors receive free food and soft drinks, a place to rest/sleep or watch television, books and magazines, luggage storage, and e-mail access. Open 24/7, USO is staffed by a group of 560 volunteers. Each shift has 2 to 6 volunteers. USO funding is 100% from private tax-deductible contributions.
International arrivals must pass through U.S. Customs before continuing on to your destination.


Lambert’s Police Department maintains a lost and found for items found in the terminals, parking lots, and garages. Call 314-426-8100 or fax 314-890-1325.

AA’s baggage office handles items left on their planes or in their gate area call 314-429-9514 or fax 314-429-9469.
Delta’s baggage office handles items left on their planes or in their gate area, call 314-426-9215 or fax 314-426-9253.
Southwest’s baggage office handles items left on their planes or in their gate area, call 314-592-6230 or fax 314-592-
6380.
TSA’s lost and found office handles items left at the security checkpoints, call 314-708-0161.
Lambert-St. Louis International Airport operates a full-service postal branch west of the Main Terminal baggage carousels between doors MT 17 and MT 18. Hours of operation: 8:30 a.m. – 12:30 p.m. and 1:30 p.m. – 4:30 p.m. Mo– Fr
Pets at the airport:
Pets are only permitted in their travel cages
Grassy areas are found outside exit MT11 at the main terminal and outside exit ET 15 of the east terminal. Check with your airline for their rules and suggestions on pet travel.

Service Animals are welcome throughout the airport while assisting their owners.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
While Lambert is a smoke-free airport, there are ventilated smoking booths on all concourses and in both terminals.