Guest Services at London Heathrow LHR Airport

AIRPORT INFORMATION:  The roaming blue-suited multi-language Passenger Ambassadors - equipped with the latest technology - are able to assist passengers in both pre- and post-security areas of the terminals. 
In addition, Terminal 5 also has help screens, maps & leaflets in the Information Zone at its ground level (near UK Arrivals).

Aside from Heathrow's abundance of shops & restaurants, business-related services, lost/found, currency exchange, first aid services, Internet, ATM cash machines, Lost/Found, Mail Center, prayer rooms - it offers (listed alphabetically):
baggage wrapping, rental cars, parking facilitie, cell phone rentals, charging stations, children's play areas,  concierge service, courier service, family rooms, fast track, gifts & souvenirs, hotel reservations & hotel transfer buses, laptop charging, luggage trolleys, maps, meeting points & meeting rooms, mobile phone rental, observation deck, payphones; phone rentals, rest & relaxation facilities, shoeshine, shopping collection service, shopping reservations, showers, SIM cards, smoking areas, special needs assistance, tax refunds, tourist servies, transportation, VAT refunds, VIP Service & WiFi Service.

Lost & Found at London Heathrow LHR Airport

For items lost onboard your airplane or in the gate area, contact your airline.

Lost & found items inside the passenger terminal are turned over to LHR's Lost Property Office (operated by Bagport UK Ltd) at Terminal 3 in the Heathrow Express building, below Arrivals, and at Terminal 5 in the Arrivals Hall, near domestic arrivals. 
It is recommended that you search the database at to trace your lost item (it can take 24-48 hrs  for an item to be registered, and items will be kept or 3 months.
If you see your item listed, use the online contact form; you will then receive a code, whereupon you should go to:, type in your code, pay service fee (from zero to 20 pounds) and add address to send it to.

Open 7am-7pm;  phone hours 9:30am-4:30pm daily; Telephone (throughout UK) 0844 824 3115; or from outside UK +44 (0)20 8634 4130; or visit:

Mail Center / U.S. Post Office at London Heathrow LHR Airport

Post  Office: at Terminal 3, departures building., pre-security (near security check entrance) - tel. +44 (0)20 8897 3463
Postal mail boxes  (no boxes) are in each of the terminals, at pre- and post-security.
Mail&Fly:  Things you could not get past security can be mailed to your home.  For more info open:

Smoking at London Heathrow LHR Airport

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