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London Heathrow Airport LHR

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LHR Airport Insights & Guide

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Getting to Know LHR Airport

Welcome to the online guide for London Heathrow Airport, one of the busiest international travel hubs in the world. Renowned for its five expansive terminals, LHR serves as a gateway to the vibrant city of London and beyond. This guide offers an overview of the airport's facilities, services, and unique features, such as the iconic control tower that stands as a symbol of modern air travel. Whether you're embarking on a journey, arriving from overseas, or simply in transit, this guide will help you navigate LHR with ease. For those looking to explore more about other airports they might encounter on their travels, our guide to navigating airports is a must-visit resource.

WATCH VIDEO: Take a journey through London Heathrow's seamless e-gates and quick luggage pick-up process:

Airport News

London Heathrow Airport has recently unveiled new plans for the expansion of Terminal 2, which is set to greatly enhance passenger experience. The £1 billion investment will see the terminal's capacity increase to accommodate an additional 25 million passengers annually by 2024. The renovation will also include the addition of new retail spaces, dining options, and state-of-the-art technology for a smoother and more efficient passenger journey. Furthermore, Heathrow has announced a new direct route to Bangalore, India, operated by British Airways, offering more connectivity and options for travelers. This comes after the successful launch of the airport's new sustainable fuel plant, which aims to significantly reduce carbon emissions from flights (sources: Heathrow.com, The Guardian, Business Traveller).

Heathrow Airport has five terminals, each with its own set of gates and services. Terminal 1 is no longer in use, while Terminal 2 serves as the hub for Star Alliance airlines, including United and Air Canada. Terminal 3 is used by several major airlines, such as Delta, Virgin Atlantic, and Emirates. Terminal 4 is the base for several SkyTeam airlines, including KLM and Air France. Lastly, Terminal 5 is the main terminal for British Airways and Iberia.

When navigating the airport, be sure to check the departure board for your flight's gate number and terminal. There are shuttle buses and trains available to transport passengers between terminals, but be sure to allow enough time for the transfer. If you have a long layover, there are plenty of shops, restaurants, and lounges available in each terminal to keep you entertained and comfortable.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

LHR has five terminals: Terminal 1, Terminal 2, Terminal 3, Terminal 4, and Terminal 5. To get between the terminals, there are several options available. The terminals are connected by a free shuttle bus service called Heathrow Express trains. The train service runs every 15 minutes and takes around 20 minutes to travel between terminals. Alternatively, there is a free inter-terminal transfer bus service that runs every 6 to 12 minutes, depending on the time of day. The bus service takes around 10 to 15 minutes to travel between terminals.

If you prefer to walk, there are pedestrian walkways connecting Terminals 2 and 3, and Terminals 4 and 5. The walk between Terminal 2 and 3 takes around 10 minutes, while the walk between Terminal 4 and 5 takes around 15 minutes. However, there is no pedestrian walkway between Terminal 1 and the other terminals, so you will need to take the shuttle bus or train to get between Terminal 1 and the other terminals.

Frequent Flier Tips

To help make your experience at London Heathrow Airport (LHR) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from LHR-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"Heathrow has four active terminals: 2, 3, 4, and 5. Terminal 2 is known as The Queen's Terminal and is mainly used by Star Alliance members. Terminal 3 handles long-haul flights by Oneworld members. Terminal 4 is used by SkyTeam members, while Terminal 5 is exclusively for British Airways and Iberia. Make sure to check your terminal before arriving to avoid any confusion." — John D., Hounslow, UK, August 2023

"If you have a connecting flight, be prepared for long walks between terminals. Use the Heathrow Express train service for quick transfers between Terminals 2, 3, and 5. Terminal 4 has its own shuttle bus service. Always allow extra time for these transfers." — Priya S., Slough, UK, September 2023

Getting To/From the City

"The Heathrow Express is the fastest way to get to Central London, taking only 15 minutes to Paddington Station. It can be a bit pricey, but it's worth it if you're in a rush. Alternatively, the Piccadilly Line on the London Underground is a more economical choice, though it takes about an hour to reach central London." — Ahmed K., Ealing, UK, October 2023

"For those traveling with lots of luggage, consider booking a private car service in advance. It's more comfortable and saves you the hassle of navigating public transport with heavy bags." — Emily R., Richmond, UK, November 2023

Parking

"For short trips, the Short Stay car parks are conveniently located next to each terminal. For longer stays, the Long Stay car parks offer better rates and a free shuttle service to the terminals. Always book your parking in advance online to get the best rates." — Michael B., Windsor, UK, December 2023

"If you’re picking someone up, use the free drop-off zones near each terminal. For longer waits, the Long Stay car parks offer 2 hours of free parking, and you can take the shuttle to the terminal." — Sophie M., Staines-upon-Thames, UK, January 2024

Inside the Airport

"Heathrow has a fantastic range of dining options. Terminal 5, in particular, has some great restaurants like Gordon Ramsay Plane Food and Wagamama. If you’re in Terminal 3, don’t miss the Caviar House & Prunier Seafood Bar for a luxurious treat." — Raj P., Hillingdon, UK, February 2024

"For shopping, Terminal 5 is a paradise with high-end brands like Harrods, Gucci, and Burberry. Terminal 2 also has a good selection of shops, including John Lewis and The Harry Potter Shop." — Laura T., Uxbridge, UK, March 2024

Avoiding Delays and Stress

"Heathrow can be very busy, especially during peak travel times. Arrive at least 3 hours before your international flight and 2 hours before a domestic flight. Use the Fast Track security lanes if you’re eligible to save time." — David W., Hayes, UK, April 2024

"Keep an eye on the flight information screens and download the Heathrow Airport app for real-time updates on your flight status and gate information. This can help you avoid unnecessary stress and last-minute rushes." — Maria G., Twickenham, UK, May 2024

iFly Tip: Discover convenient airport parking solutions on our Airport Parking page.

Picking Up and Dropping Off Passengers

Heathrow offers several options for picking up and dropping off passengers. If you are dropping off a passenger, you can use the designated drop-off zones located outside each terminal. However, be aware that stopping or parking on the curb is strictly prohibited and can result in fines or even towing of your vehicle. It's important to follow the signage and use the designated drop-off zones to avoid any inconvenience.

If you are picking up a passenger, you can use the cell-phone waiting areas located near each terminal. These areas are free to use and provide a convenient spot for you to wait until your passenger is ready to be picked up. Once your passenger is ready, you can proceed to the designated pick-up zones located outside each terminal. Again, make sure to follow the signage and avoid parking or stopping on the curb.

Overall, London Heathrow Airport provides several options for picking up and dropping off passengers. By following the rules and using the designated zones, you can ensure a smooth and hassle-free experience at the airport.

Parking Facilities & Options

Heathrow Airport offers a variety of parking options for travelers. There are several on-site parking lots and garages located near each terminal, making it convenient for passengers to park their vehicles and head straight to their flights.

For those waiting to pick up arriving passengers, there are designated cell phone waiting areas available. These areas allow drivers to wait for their passengers to call and let them know they are ready to be picked up without having to circle around the airport or pay for parking.

Handicapped parking is also available at Heathrow Airport. These parking spots are located near the terminals and are easily accessible for passengers with disabilities.

Off-airport parking is another option for travelers who are looking for a more economical parking solution. There are several off-site parking facilities located near the airport that offer shuttle services to and from the terminals. This option can be a great way to save money on parking fees.

Get details about LHR parking options and rates, along with more economical off-airport parking here.

Transportation Options

LHR Airport, located in the United Kingdom, offers a variety of ground transportation options for travelers. Whether you prefer to rent a car, take a taxi, use a shared ride service, or take public transportation, there are plenty of options to choose from.

If you're looking to rent a car, there are several major providers located at the airport, including Avis, Enterprise, and Hertz. You can find their rental desks in the arrivals area of each terminal.

Taxi services are also available at Heathrow Airport. Taxis can be found outside of each terminal and can take you to any destination in London. Fares vary depending on your destination and time of day, but expect to pay around £45-£70 for a trip to central London.

For those looking for a more affordable option, shared ride services like Uber and Lyft are available at Heathrow Airport. Pickup areas are located outside of each terminal, and fares are typically lower than those of traditional taxis.

Heathrow Airport also offers shuttle services to nearby hotels and transportation hubs. Pickup areas can be found outside of each terminal, and fares vary depending on your destination.

Finally, for the budget-conscious traveler, public transportation options are available at Heathrow Airport. The Heathrow Express train runs between the airport and Paddington Station in central London, with trains departing every 15 minutes. The Piccadilly line of the London Underground also serves Heathrow Airport, with trains departing every few minutes.

iFly Tip: Learn how to obtain a gate pass with guidance from our gate pass information page.

Airport Hotels

Whether you're in transit, catching an early flight, or arriving late, having a comfortable hotel near the airport can make your journey much more relaxing. From luxury to budget-friendly options, these hotels offer a range of amenities to suit every traveler's needs. Many of these hotels are located within walking distance or a short shuttle ride from the airport terminals, offering unparalleled convenience for air travelers. Some of these accommodations also provide amenities like free WiFi, 24-hour front desk service, fitness centers, and in-house restaurants. Ready to explore the options? View our comprehensive guide to Heathrow Airport Hotels.

Dining, Shopping & Enjoying the Airport

LHR Airport is a hub for travelers from all around the world, and it offers a wide variety of dining and shopping options to cater to everyone's needs. You can find everything from sushi at YO! to luxury seafood at Caviar House & Prunier. If you're looking to shop, you'll find designer fashion at Louis Vuitton and tech accessories at Dixons Travel, among many other options.

The locations of all food, shops, and services at the airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, check your options here.

Passenger Services

The airport is one of the busiest airports in the world, serving millions of passengers every year. To make your travel experience comfortable, the airport offers a range of passenger services.

If you need to stay connected, free Wi-Fi is available throughout the airport. Lost and found services are also available to help you retrieve any lost items. For families traveling with children, there are designated children's play areas in all terminals to keep your little ones entertained.

Special-needs services are available for passengers with disabilities, including wheelchair assistance and accessible restrooms. If you need to access banking services, there are ATMs and currency exchange booths located throughout the airport. Medical help is also available at the airport, with first aid stations located in all terminals.

Overall, Heathrow offers a range of passenger services to make your travel experience as comfortable and stress-free as possible.

Flight Status Info

As an air traveler, it is important to stay updated on the status of your flight. One way to do this is by using the in-airport flight displays (FIDS) located throughout the terminals of London Heathrow Airport. These displays provide real-time information on flight departures, delays, and gate information.

Another convenient method to stay informed about your flight status is by downloading the mobile app of your airline. Most airlines offer mobile apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes via text, email, or push notifications. This is especially useful for travelers who are on-the-go and may not have access to the airport's FIDS.

Passengers can also check the status of their flight departure at Heathrow Airport by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

iFly Tip: Curious about how pilots manage flights? Explore our cockpit operation guide for a deep dive into flight procedures.

Airport Facts & Stats

  • Location: London Heathrow Airport (LHR) is located in London, United Kingdom.
  • Terminals: The airport features five terminals: Terminal 1 (currently closed), Terminal 2, Terminal 3, Terminal 4, and Terminal 5.
  • Airlines Served: Major airlines serving the airport include British Airways, Virgin Atlantic, and American Airlines. For a complete list of airlines, visit the LHR Airlines Served page.
  • Passenger Traffic: London Heathrow handles over 200,000 passengers daily.
  • Daily Flights: The airport sees around 1,300 daily flights.
  • Top Destinations: The most popular destinations served from LHR are New York, Dubai, Dublin, Amsterdam, and Hong Kong.
  • Hub Status: London Heathrow is a major hub for British Airways and Virgin Atlantic.

Airport History

Heathrow Airport is one of the busiest airports in the world, serving as a major hub for international travel. It has a rich history dating back to the 1920s when it was first used as a military airfield.

Here are some significant events in the airport's history:

  • 1929 - The Great West Aerodrome, later known as Heathrow Airport, opens as a small airfield for military use.
  • 1944 - Heathrow is officially handed over to the Ministry of Civil Aviation and becomes a commercial airport.
  • 1955 - The first passenger terminal, now known as Terminal 2, opens at Heathrow.
  • 1961 - The iconic control tower, designed by Frederick Gibberd, is completed and becomes a symbol of modern air travel.
  • 1977 - The first supersonic passenger flight, operated by British Airways' Concorde, takes off from Heathrow.
  • 1986 - Terminal 4 opens, increasing the airport's capacity to handle more passengers and flights.
  • 2008 - Terminal 5, designed by renowned architect Richard Rogers, opens and becomes the home of British Airways at Heathrow.
  • 2020 - Heathrow Airport experiences a significant decrease in passenger traffic due to the COVID-19 pandemic, leading to temporary closures of some terminals and reduced flight schedules.

Today, Heathrow Airport continues to be a vital part of the global aviation industry, connecting millions of passengers to destinations around the world.

Airport Contact Information

For more information about Heathrow Airport, please refer to the following contact details:

  • IATA Code: LHR
  • Airport Website
  • Phone: +44 (0) 844 335 1801
  • Email: [email protected]
  • Mailing Address: Heathrow Airport, The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW, United Kingdom

Note that the contact information provided here is subject to change by the airport operator(s).

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London Heathrow Airport Q&A

The Heathrow Express is the fastest option, taking about 15 minutes to reach Paddington Station.
Yes, the Piccadilly Line of the London Underground is a cheaper alternative and serves key locations like Leicester Square and Covent Garden.
Walking is often quicker than waiting for the shuttle and takes about 10 minutes.
There are short-stay, long-term, and off-site parking options, with shuttle services available for long-term parking.
Yes, the Plaza Premium Lounge in Terminal 2 offers showers, great food, and a quiet place to relax.
Use the short-stay car parks near the terminals, which offer the first 30 minutes free.
Arrive early and consider using the Fast Track service, especially during peak hours.
The airport offers a variety of dining options, from sushi at YO! to luxury seafood at Caviar House & Prunier.
Use the in-airport flight displays or download your airline’s mobile app for real-time updates.
Yes, there are several hotels within walking distance or a short shuttle ride from the terminals, offering a range of amenities.