• LAX Airport Contact
  1 World Way
  Los Angeles, CA 90045
  Phone: (310) 646 - 5252
  Email: infoline@lawa.org
  Website for Los Angeles Airport: http://www.airports.ci.la.ca.us/lax/
  
  

• LAX Airport Overview
  Los Angeles International Airport (LAX), located on the Pacific coast about 15 miles southwest of downtown Los Angeles, is ranked fifth in the world for the number of passengers it serves each year. Almost every major domestic and international airline operates out of the airport providing flights across the U.S. and around the world. In particular, it is major gateway for long-haul flights to and from Asia, Australasia and Latin America. Los Angeles airport consists of 10 separate terminals to handle all of those passengers including the always bustling Tom Bradley International Terminal. If you need to switch terminals to catch a connecting flight, you have two options: walk (check distances before you embark on this with luggage) or take the free Airline Connections shuttle bus that runs every 12 to 15 minutes. If you have time between flights, live out your Jetson’s fantasies at LAX’ retro Encounter Restaurant located 70 feet above the ground in a historic building that looks like a flying saucer that sprouted legs. Back on earth, LAX has a reputation for being difficult to navigate and prone to delays, especially in the immigration lines for international arrivals, so be sure to plan accordingly.

• Baggage Carts / Skycap
  Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim
  Baggage claim is on the lower level of each terminal.
  
  

• Banking / ATM Services
  American Airlines Federal Credit Union operates ATMs located in each terminal on the Upper/Departure and Lower/Arrival levels.
  
  

• Concourses
  The central complex features nine passenger terminals connected by a U-shaped two-level roadway.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminals and concourses.
  
  

• International Travelers
  Tom Bradley International Terminal services international arrivals and departures.
  
  

• Internet Access
  Internet Dataport Access: At all public telephones in terminals.
  
  Neptune Networks has over 60 kiosks in Terminals 1, 2, 3 and 6.
  
  Travel Right Café:
  The Travel Right Cafe in Terminal 4 Departure Level. Travelers with laptop computers, cellular phones and personal digital assistants can easily hook up to a port to either stay connected, cyber surf or renew their power supply at no charge while enjoying refreshments. The cafe has 48 ports/phone jacks and electrical outlets accommodating up to 68 users. Customers with a toll-free or local 310 area code access number from their Internet Service Provider (ISP), such as America Online or Microsoft Network, can make the connection for free. The customer is subject to ISP customary per-minute fees, if applicable.
  
  

• Lost & Found
  Contact your airline first if you have a problem with lost suitcases or other items. Then check with restaurants, taxis, buses, and other services before checking with the LAX Airport Police Lost and Found.
  
  

• Mail Center / U.S. Post Office
  Postal services are not available in any of the terminals at LAX. Travelers need to mail their correspondence before coming to the airport. The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.
  
  

• Main Terminal / Concourses
  The central complex features nine passenger terminals connected by a U-shaped two-level roadway.
  
  Frequent, free shuttle bus service is provided between terminals (approximately every 12 to 15 minutes) to assist travelers in getting from one terminal to another. To use this service, board the Airline Connections ""A"" Shuttle under the LAX Shuttle & Airline Connections blue sign on the Lower/Arrival Level islands in front of each terminal.
  
  

• People With Special Needs / Persons With Disabilities
  LAX provides many services to assist passengers or visitors with disability. Along with special parking spaces, rampways and elevators, a free shuttle equipped with a lift for disabled persons in wheelchairs operates between Lot C and airline terminals. Telecommunications Devices for the Deaf (TDD) or speech-impaired are available in all terminals.
  
  Parking:
  Lift-equipped vehicles over 6 feet-10 inches in height ONLY may park up to 30 days free in Vendor Delivery parking areas adjacent to Parking Structures 3, 4 and 6 in the LAX Central Terminal Area. Vehicles MUST be lift-equipped and display an appropriate disability placard or license plate. This measure is in effect until further notice. All other vehicles displaying disability placards or license plates may park in parking structures and economy lots and pay the posted fee. All vehicles entering the Central Terminal Area are subject to random inspection.
  
  Extra-wide parking spaces, identified by symbol or marked "Disabled Parking" are conveniently located in all LAX remote parking lots and on every level of Central Terminal Area parking structures, immediately adjacent to elevators.
  
  Parking for the disabled, with free shuttle service to and from airline terminals, is offered at Lot C at 96th Street just east of Sepulveda Boulevard and Lot B at 111th Street and La Cienega Boulevard. Lift-equipped shuttle buses operate continuously between Lots B and C and the passenger terminals.
  
  Rampways:
  Rampways are provided from street to sidewalk level in front of all terminals, and at entrances to other public buildings (such as the airport's unique Theme Building) where there are stairs to negotiate.
  
  Elevators:
  Rampways are provided from street to sidewalk level in front of all terminals, and at entrances Elevators are located near public stairways and escalators in all passenger terminal buildings. Multi-level parking structures also contain elevators centrally positioned adjacent to terminals.
  
  Telephone Booths:
  Each passenger terminal provides public phones wide enough to accommodate wheelchairs. A Telecommunications Device (TDD) for the deaf or speech-impaired is available in all terminals near the Travelers Aid public information booths. Amplified telephones for the hearing-impaired are available in every terminal. All public telephones at LAX are hearing-aid compatible.
  
  The TDD telephone numbers for information is (310) 417-0439 or the California Relay Service for the Deaf is 1- 800-735-2929. AT&T Public Phone 2000 units provide TDD users with a color monitor and keyboard at other locations in the terminals.
  
  Restrooms:
  Men's and women's restrooms located in all terminals contain a special extra-wide toilet stall equipped with side grab bars. Look for the disabled symbol. Restrooms equipped for the disabled (unisex) are available at Terminal 2 on the Upper/Departure Level and at Terminal 6 on the Lower/Arrival Level.
  
  Wheelchairs:
  All major scheduled airlines serving LAX provide wheelchair assistance upon request. To make sure a wheelchair is available at the proper time, it is best to reserve one in advance of a flight departure or arrival by contacting your airline. Wheelchair assistance also may be requested at airline ticket counters.
  
  FlyAway Bus Service:
  All buses on the FlyAway Bus Service, connecting the San Fernando Valley and LAX, are equipped with wheelchair lifts. Patrons should allow additional time to board the bus when scheduling a departure time. Drivers will assist patrons to get on and off the bus and will assist patrons with baggage.
  
  Transportation Between Terminals For the Disabled:
  If you have to travel from one terminal to another in order to make a flight connection, you can use the lift-equipped free LAX Shuttle "A" that operates continuously around the Central Terminal loop. When airline assistance is not available, contact the wheelchair shuttle service at Parking Lot C at (310) 646-6402 or (310) 646-8021.
  
  Restaurants:
  Coffee shops and snack bars providing fast-food service are wheelchair-accessible in all passenger terminals. These facilities are designed so that disabled persons have easy access to food service counters and ample space to dine while in wheelchairs.
  
  Other Assistance:
  Travelers Aid is available to facilitate services for the disabled. Inquire at their passenger information booths located on the Lower/Arrival Level adjacent to baggage claim in each terminal or call (310) 646-2270.
  
  Recent security measures restrict public access beyond passenger screening to ticketed passengers only. However, airlines are allowing "persons with special needs" to be accompanied by health care assistants or guardians. If friends or family members want to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission from the airline.
  
  

• Pets / Animals
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is not permitted in LAX.
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  For LAX Information, call 1-310-646-5252, visit the LAX website at www.lawa.org, or listen to AiRadio 530 AM.
  
  Building on its commitment to enhance passenger service, officials at Los Angeles International Airport (LAX) introduced the LAX Ambassadors program on May 1, 2002 designed to provide greater assistance and information to travelers.
  
  The LAX Ambassadors will support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas - points at which airline personnel report passengers most need information and assistance.
  
  Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They will be identifiable by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.
  
  Travelers Aid
  - Directs travelers to points n LAX and Los Angeles
  - Provides tourist information
  - Assists in map reading and accessing local transportation
  - Provides non-English speaking travelers access to the ATandT Language Line (Offers interpretation of 130 languages and/or dialects)
  - Meets and accompanies individuals in need from one terminal to another
  - Provides social service and emergency assistance to travelers in need
  
  Travelers Aid is a nonprofit, private social service agency with a field office on site at LAX. The agency's professional staff provides crisis counseling and assistance in returning home, so that personal emergencies are resolved and prevented from escalating into more serious problems.
  
  Travelers Aid receives referrals from its volunteers located at each terminal, as well as from airport and airline employees, the police, and outlying community agencies.
  
  Airport Travelers Aid Service Center
  Office Location:
  205 World Way
  Los Angeles, CA 90045
  Phone: (310) 646-2270
  Fax: (310) 646-2201
  Office Hours: 9:00 a.m. to 5:00 p.m. weekdays
  
  Volunteer On-Duty Booth Hours:
  7:00 a.m. to 10:00 p.m. weekdays
  9:00 a.m. to 9:00 p.m. Saturday and Sunday
  
  

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