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Los Angeles (LAX) Airport |
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- LAX Airport Contact
1 World Way
Los Angeles, CA 90045
United States
Phone: 3106465252
Email: infoline@lawa.org
Website for Los Angeles Airport: http://www.lawa.org/welcomeLAX.aspx
- LAX Airport Overview
Los Angeles International Airport (LAX), located in southern California on the Pacific coast, 15 miles SW of downtown Los Angeles, is first in rank as international gateway to the Pacific Rim and Asia.
Close to 90 passenger and cargo airlines serve LAX. Arriving international flights from overseas contribute substantially to the economy of Southern California. LAX is ranked fifth in the world for passengers volume it serves each year. Nearly every major domestic and international airline serves LAX, providing flights across the U.S. and around the world, particularly long-haul flights to/fr. Asia, Australasia and Latin America.
Los Angeles airport consists of 9 separate terminals to handle all of those passengers, including the very busy Tom Bradley International Terminal. There are two options to switch terminals to catch a connecting flight: walk (check distances before you embark on this with luggage) or take the free Airline Connections shuttle bus that runs every 12 to 15 minutes.
For layover time you might want to live out your Jetson’s fantasies at LAX’ retro Encounter Restaurant located 70 feet above the ground in a historic building that looks like a flying saucer that sprouted legs. Back on earth, LAX has a reputation for being difficult to navigate and prone to delays, especially in the immigration lines for international arrivals, so be sure to plan accordingly.
- Baggage Carts / Skycap at Los Angeles LAX Airport
Baggage Carts are available at the entrances and exits and in the Baggage Claim area.
Skycap service is also available throughout the airport to persons needing special assistance.
- Baggage Claim at Los Angeles LAX Airport
Baggage claim is on the lower level of each terminal.
- Banking / ATM Services at Los Angeles LAX Airport
Bank of America operates ATMs located in both departures and arrival levels in all terminals at LAX.
- Currency Exchange at Los Angeles LAX Airport
Cash advances (up to $300 in US Dollars), on Visa and Mastercards are available at the ICE Currency Exchange Kiosks in Terminal 2, 3, 5, 7 and Tom Bradley International Terminal. For exchange rates call 310-649-2801.
ICE Currency Exchange booths are located in all terminals - Upper/Departure Level.
ICE Currency Exchange booths are also located in Terminals 2, 5, 6, and Tom Bradley International- Lower/Arrival Level.
Hours for ICE vary according to the terminal. Please call (310) 646-7934 for hours.
- Business Services at Los Angeles LAX Airport
Cell Phone Rentals:
Available at the Tom Bradley Terminal Lower/Arrivals Level. Call (310) 645-3500 for information.
Fax and Photocopy:
Tom Bradley Terminal (Lower/Arrivals Level) at the ICE Currency Exchange Booth.
Foreign Exchange:
Located in departure halls of every terminal, as well as in the arrival hall at Tom Bradley International Terminal and Terminals 2, 5 and 6.
Exchange rate: Tel: 310-649-2801 for exchange rates
Cash advances (up to $300), on Visa or Mastercards are available at the ICE Currency Exchange Kiosks in Terminal 2, 3, 5, 7 and Tom Bradley International Terminal. ICE Telephone: (310) 646-7934
Internet Dataport Access:
At all public telephones in terminals.
Notary Public:
Tom Bradley International Terminal at the ICE Currency Exchange Booth - Upper/Departure Level, (310) 417-0364, 417-0366, or 863-9953.
Postal Services:
Not available in any of the terminals at LAX. The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.
- Concourses at Los Angeles LAX Airport
The central terminal complex has nine passenger terminals, connected by a U-shaped two-level roadway.
- Curbside baggage check-in: upper departure level;
- Baggage claim: lower level;
- Restaurants, cocktail lounges, gift shops, newsstands, duty free shops for internat'l flights, restrooms, public telephones and business centers
Other amenities: First aid station in the Tom Bradley International Terminal and special telephones connected to area hotels/motels, bus/limousine services and car rental firms serving most Southland communities. Free shuttle service is provided between all terminals and remote parking lots.
- Emergency / Medical Services at Los Angeles LAX Airport
A First Aid station is located on the Upper/Departure Level of the Terminal. Open daily 10am-10pm. For more information call call (310) 215-6000 or the Medical Clinic at (310) 215-6020.
In a more serious emergency, paramedic ambulance assistance can be summoned by contacting any airline employee or LAX Airport Police at (310) 646-7911 (in the Central Terminal Area).
For travel shots or other non-emergency needs, Reliant Immediate Care, located at 9601 South Sepulveda Boulevard, is open 24/7. Tel: (310) 215-6020.
LAX has an Automated External Defibrillator program in place to assist persons who suffer from sudden cardiac arrest. These units are strategically located at security posts in the terminals beyond passenger screening stations and on bicycle patrol units. Airport Police officers have been fully trained in the use of this life-saving device so they can become first responders in an emergency.
- Flight Information Monitors at Los Angeles LAX Airport
Flight Information monitors are located throughout the terminals and concourses.
- International Travelers at Los Angeles LAX Airport
Tom Bradley International Terminal services international arrivals and departures.
- Internet Access at Los Angeles LAX Airport
Wireless Internet Access (“WiFi”) is available through T-Mobile HotSpotSM. WiFi gives users high-speed wireless Internet access on laptop computers, personal digital assistants, and other wireless devices that have Internet capabilities.
Passengers and greeters have access to the T-Mobile HotSpot service from any public airport area, including curbside and the nose of the aircraft. The T-Mobile HotSpot service is available to T-Mobile subscribers, roamers and to occasional users on an hourly basis of $6.00 for the first hour and 10 cents per minute thereafter; or with a 24-hour portable DayPass for $9.99, which allows the use of service at any T-Mobile location, not just at the airport.
Alternative LAX Internet Services
Neptune Networks has kiosks with monitors and keyboards in all Terminals The individual high-speed internet stations are available on a pay-for-use basis.
Internet Dataport Access: At most public telephones in terminals.
First Class and Business Class Lounges offer internet service, some of which is free.for details.
- Lost & Found at Los Angeles LAX Airport
Contact your airline first if you have a problem with lost suitcases or other items. Then check with restaurants, taxis, buses, and other services before checking with the LAX Airport Police Lost and Found:
LAX Airport Police Lost & Found, 5600 W. Century Blvd., Los Angeles, CA 90045. Tel: (310) 417- 0440. Open Mon-Fri 8am-2pm.
If you lost an item at any of the passenger screening stations at LAX, contact
TSA Lost & Found, 5757 W. Century Blvd., Suite GF06, Los Angeles, CA 90045. Tel: (310) 665-7382. Open Mon-Fri 7am-7pm.
All items left behind at security checkpoints are logged, collected and secured. Once passengers contact the TSA Lost & Found to claim and verify their item, arrangements are made for in-person retrieval from 5757 W. Century Blvd.
- Mail Center / U.S. Post Office at Los Angeles LAX Airport
The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.
- Main Terminal / Concourses at Los Angeles LAX Airport
The central complex features nine passenger terminals connected by a U-shaped two-level roadway.
- People With Special Needs / Persons With Disabilities at Los Angeles LAX Airport
Parking:
All parking structure entrances on the Lower/Arrivals and Upper/Departure Levels are clearly marked with vertical clearances. Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches. Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet.
Rampways / Elevators.
are provided from street to sidewalk level in front of all terminals, and at entrances to other public buildings (such as the airport's unique Theme Building) where there are stairs to negotiate.
Elevators are located near public stairways and escalators in all passenger terminal buildings. Multi-level parking structures also contain elevators centrally positioned adjacent to terminals.
Telephone Booths
Each passenger terminal provides public phones wide enough to accommodate wheelchairs. A Telecommunications Device (TDD) for the deaf or speech-impaired is available in all terminals near the Travelers Aid public information booths. Amplified telephones for the hearing-impaired are available in every terminal. All public telephones at LAX are hearing-aid compatible.
TDD telephone
telephone numbers for information is (310) 665-0370 or the California Relay Service for the Deaf is 1- 800-735-2929. AT&T Public Phone 2000 units provide TDD users with a color monitor and keyboard at other locations in the terminals.
Restrooms
Men's and women's restrooms located in all terminals contain a special extra-wide toilet stall equipped with side grab bars. Look for the disabled symbol. Restrooms equipped for the disabled (unisex) are available at Terminal 2 on the Upper/Departure Level and at Terminal 6 on the Lower/Arrival Level.
Wheelchairs
All major scheduled airlines serving LAX provide wheelchair assistance upon request. To make sure a wheelchair is available at the proper time, it is best to reserve one in advance of a flight departure or arrival by contacting your airline. Wheelchair assistance also may be requested at airline ticket counters.
FlyAway Bus Service
All buses on the FlyAway Bus Service, connecting the San Fernando Valley and LAX, are equipped with wheelchair lifts. Patrons should allow additional time to board the bus when scheduling a departure time. Drivers will assist patrons to get on and off the bus and will assist patrons with baggage.
Transportation Between Terminals For the Disabled
If you have to travel from one terminal to another in order to make a flight connection, you can use the lift-equipped free LAX Shuttle "A" that operates continuously around the Central Terminal loop. When airline assistance is not available, contact the wheelchair shuttle service at Parking Lot C at (310) 646-6402 or (310) 646-8021.
Restaurants
All coffee shops and snack bars providing fast-food service and full-service restaurants are wheelchair-accessible in all passenger terminals.
Other Assistance
Travelers Aid is available to facilitate services for the disabled. Inquire at their passenger information booths located on the Lower/Arrival Level adjacent to baggage claim in each terminal or call (310) 646-2270.
Recent security measures
restrict public access beyond passenger screening to ticketed passengers only. However, airlines are allowing "persons with special needs" to be accompanied by health care assistants or guardians. If friends or family members want to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission from the airline.
Special assistance vehicle
to transport passengers with disabilities or special needs between passenger terminals and remote gates located on the airport's west end.
Free standby van service
to and from economy Parking Lot C, or between the terminals. The van is equipped with a hydraulic wheelchair lift and is available upon request seven days a week from 5 a.m. to 3 a.m. by calling (310) 646-6402 or (310) 646-8021. Also, LAX Shuttle buses that transport passengers from economy Parking Lots B and C to the terminals, as well as the Van Nuys FlyAway buses are equipped with wheelchair lifts.
For more information contact the Public Relations Division at (310) 646-5260 or TDD at (310) 644-0370.
- Pets / Animals at Los Angeles LAX Airport
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers. Contact your airline as to their requirements.
- Restrooms at Los Angeles LAX Airport
Restrooms are conveniently located throughout the terminal and concourses.
- Security at Los Angeles LAX Airport
For the latest Transportation Security Administration travel tips and prohibited items list click to the www.tsa.gov/public/ or www.ifly.com/airports-security/
- Smoking at Los Angeles LAX Airport
Smoking is not permitted at the Airport.
- Travelers Assistance at Los Angeles LAX Airport
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
- Guest Services at Los Angeles LAX Airport
Airport Guest Services, Airport Information and Travelers Assistance
For LAX Information, call 1-310-646-5252, visit the LAX website at www.lawa.org, or listen to AiRadio 530 AM.
Hotel Reservation and Car Rental Information:
In all terminals in or adjacent to baggage claim on Lower/Arrival Level.
Stranded Traveler Assistance:
In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.
LAX Ambassadors program:
The LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).
Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They are identified by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.
USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located between Terminals One and Two and open 24/7, it is a welcoming safe haven for troops and their families.
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.
Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.
