Los Angeles (LAX) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
For LAX Information, call 1-310-646-5252, visit the LAX website at www.lawa.org, or listen to AiRadio 530 AM.

Hotel Reservation and Car Rental Information:
In all terminals in or adjacent to baggage claim on Lower/Arrival Level.

Stranded Traveler Assistance:
In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.

LAX Ambassadors program:
The LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).
Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They are identified by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.

USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located between Terminals One and Two and open 24/7, it is a welcoming safe haven for troops and their families.
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.
Tom Bradley International Terminal services international arrivals and departures.
Contact your airline first if you have a problem with lost suitcases or other items. Then check with restaurants, taxis, buses, and other services before checking with the LAX Airport Police Lost and Found:

LAX Airport Police Lost & Found, 5600 W. Century Blvd., Los Angeles, CA 90045. Tel: (310) 417- 0440. Open Mon-Fri 8am-2pm.

If you lost an item at any of the passenger screening stations at LAX, contact

TSA Lost & Found, 5757 W. Century Blvd., Suite GF06, Los Angeles, CA 90045. Tel: (310) 665-7382. Open Mon-Fri 7am-7pm.
All items left behind at security checkpoints are logged, collected and secured. Once passengers contact the TSA Lost & Found to claim and verify their item, arrangements are made for in-person retrieval from 5757 W. Century Blvd.
The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers. Contact your airline as to their requirements.
Smoking is not permitted at the Airport.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.