Guest Services at Los Angeles LAX Airport
Hotel Reservation and Rental Car information: In all terminals in, or adjacent to, baggage claim on Lower/Arrival Level.
Stranded Traveler Assistance: In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.
Interactive Visitors Centers are available in each of the terminals at their Arrivals level.
LAX Ambassadors program: Highly trained volunteer LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).
Ground Transportation is available on the Islands across from each terminal and color-marked: Taxis - yellow; hotel & parking lot shuttles - red; shared ride vans - orange; FlyAway, Buses & Long-distance vans - green; LAX shuttle buses - blue; rental car shuttles - purple.
USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located in separate building, near Terminals 1 & 2, open 24/7, it is a welcoming safe haven for troops and their families. Amenities include:
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.
Lost & Found
2. If you lost an item inside the passenger terminals, contact LAX Airport Police Lost & Found, at 5600 W. Century Blvd., Los Angeles, CA 90045; tel: 424-646-5678 (weekdays 8am-2pm.) HOWEVER, check first with the taxi, bus, or restaurant you may have lost your item at.
3. If you need to file a police report for insurance purposes, call 424-646-6100.
4. If you lost an item at the TSA passenger screening station, contact TSA Lost & Found at 5757 W. Century Blvd., Suite GF06, Los Angles, CA 90045; tel. 310-242-9073 (weekdays 8am-3pm). or e-mail firstname.lastname@example.org
5. If you lost an item on the shuttle bus call 310-646-1942, ext. 210.
International Travelers at Los Angeles LAX Airport
For Terminal and /or Concourse connections and other details, please refer to 'Terminal Map' page & click on your terminal.
NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and check them in at your connecting airline counter before proceeding to your gate.