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Guest Services at Los Angeles LAX Airport

Airport Guest Services, Airport Information and Travelers Assistance
For LAX Information, call 1-310-646-5252, visit the LAX website at www.lawa.org, or listen to AiRadio 530 AM.

Hotel Reservation and Car Rental Information:
In all terminals in or adjacent to baggage claim on Lower/Arrival Level.

Stranded Traveler Assistance:
In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.

LAX Ambassadors program:
The LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).
Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They are identified by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.

USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located between Terminals One and Two and open 24/7, it is a welcoming safe haven for troops and their families.
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.

International Travelers at Los Angeles LAX Airport

Tom Bradley International Terminal services international arrivals and departures.

Lost & Found at Los Angeles LAX Airport

1. If you lost an item at the gate areas or onboard, contact your airline.  
2.  Check first with the taxi, bus, or restaurant you may have lost your item, before contacting: 
LAX Airport Police Lost & Found, 5600 W. Century Blvd., Los Angeles, CA 90045
Phone: 424-646-5678
Hours: Mon-Fri,8am-2pm
4. If you lost an item at the passenger screening station, contact TSA Lost & Found, 5757 W. Century Blvd., Suite GF96, Los Angles, CA 90045
Hours: Mon-Fri. 8am-3pm
Phone: (310) 242-9073

Mail Center / U.S. Post Office at Los Angeles LAX Airport

The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.

Pets / Animals at Los Angeles LAX Airport

Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers. Contact your airline as to their requirements.

Smoking at Los Angeles LAX Airport

Smoking is not permitted at the Airport.

Travelers Assistance at Los Angeles LAX Airport

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

 

Los Angeles LAX Comments

  • Curbside Assistance

     

    My Mother is going to be relocating to Hawaii and she will be taking her two dogs and several suit cases. Would skycaps be available to assist her? Thank you.

     

  • Multiple traveler w/ children

     

    We have a group of about 20 including at least 6 children under 10 and arriving from different cities. Is there a place to gather after baggage claim to rest and wait for all of our party

     

  • help my underage daughter

     

    my daughter arrives alone from sydney transfering to scaremento from terminal b to terminal 4 can you help and tell us if she has to go thru customs how she finds the way and is there service or someone we can arrnage to pay or someone to help assist her in the being under 18 we are concerned and she is diabetic another concern would really love to know if we could seek help in this matter asao thanks before she travels she has 4 hours and 45 minutes between planes is this enough time thanks

     

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    Can a travelor be paged to a meeting point at LAX?

     

  • meeting point

     

    My daughter and I will arrive at LAX,TBIT by diferent Asia airlines and she will arrive earlier. Would you please recomend me the meeting piont / place where we can find it easily. We never go to LAX and our english speaking is not good.

     

  • W/out connecting flight ticket

     

    Arriving at LAX midnight going to Tucson. Where can I buy ticket going to Tucson in the morning. Can I stay at the airport instead to check-in to a hotel?

     

  • cat transport

     

    Where do we pick up our pet cat after getting off Frontier airlines, she will be transported as cargo. Then we will need to go to an international fight after picking her up.

     

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  • Transportation from LAX Domestic to Inte

     

    We are flying in to LAX to catch an international flight to Australia. How do we get help to get ourselves and our luggage from one terminal to the international terminal? If there is a shuttle, where do we catch it?

     

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