Los Angeles Airport (LAX) Guest Services and Help

Other LAX services offered:
For LAX Information, call 1-310-646-5252

Hotel Reservation and Rental Car information:
In all terminals in, or adjacent to, baggage claim on Lower/Arrival Level.

Stranded Traveler Assistance:
In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.

LAX Ambassadors program:
Highly trained volunteer LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).


USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located between Terminals 1 & 2, open 24/7, it is a welcoming safe haven for troops and their families.  Amenities include
The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbecue and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. If you lost an item at the gate areas or onboard your airplane, contact your airline.  

2. If you lost an item inside the passenger terminals, contact LAX Airport Police Lost & Found, at 5600 W. Century Blvd., Los Angeles, CA 90045; tel: 424-646-5678 (weekdays 8am-2pm.  HOWEVER, check first with the taxi, bus, or restaurant you may have lost your item at. 
If you need to file a police report for insurance purposes, call 424-646-6100.

4. If you lost an item at the passenger screening station, contact TSA Lost & Found at 5757 W. Century Blvd., Suite GF06, Los Angles, CA 90045; tel. 310-242-9073 (weekdays 8am-3pm). Note that you need to make an in-person retrieval to verify your lost item.

Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers. Contact your airline as to their requirements.

Smoking is not permitted at the Airport.

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Travelers Aid has a booth adjacent to, or in baggage claim areas of all terminals on the Arrivals level.