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Lost And Found

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Logo invertedMSYNew Orleans Louis Armstrong Airport

Lost and Found at MSY Airport

Traveling can be a hectic experience, and in the rush, it's not uncommon to misplace personal items. If you've lost something at the New Orleans Louis Armstrong Airport, don't panic. This guide will walk you through the steps you can take to hopefully recover your lost item, whether it was left at a security checkpoint, on an aircraft, or in another area of the airport.

Items Lost at Security Checkpoint

If you suspect that you've left an item at a security checkpoint, you can reach out to the TSA Lost and Found at +1-504-463-2252. They handle all items lost at security checkpoints and will be able to assist you in locating your lost item.

Items Lost on Aircraft/Lost Luggage

If you've left an item on an aircraft or if your luggage has gone missing, you will need to contact the airline you were traveling with directly. For a list of airlines served at the New Orleans Louis Armstrong Airport, visit their website. Here are some of the popular airlines and their contact information:

Items Lost in Other Areas

If you've lost an item in the public areas of the terminal, the Customer Service Department at the New Orleans Louis Armstrong Airport can assist you. They retain items that have been lost in these areas, with the exception of the concourse checkpoints operated by the TSA.

To report a lost item, you can complete the online lost items form available here.

The Customer Service Office is located on Level 1 Baggage Claim near Door 6 (door to Short Term Parking Garage). The Lost and Found office is open Monday through Friday, from 8 a.m. until 4 p.m. You can contact them at (504) 303-7790 during office hours or AVCOM at (504) 303-7700 for assistance after hours.

Tips for Success

Here are a few tips to increase your chances of finding your lost item:

  • Report your lost item as soon as possible.
  • Provide a detailed description of the item, including brand, color, size, and any distinguishing features.
  • Keep a record of your lost item report and follow up regularly.

Tips for Preventing Loss

To prevent losing items in the future, consider the following tips:

  • Use tracking tags on your luggage and valuable items.
  • Take photos of your luggage and valuable items. These can be used to help identify your items if they are lost.
  • Keep your personal items close to you and check regularly to make sure nothing has been left behind.

Remember, each airport and airline may have different procedures for handling lost items. It's always a good idea to check their specific policies if you lose something while traveling.

Updated on: December 29, 2023

Frequently Asked Questions (FAQ)

To report a lost item, you can complete the online lost items form available here.
The URL of the online form used to report lost items at the airport is https://www.chargerback.com/ReportLostITemCBEmbed.asp?CustomerID=17082&navdd=&pl=0.
If you suspect that you've left an item at a security checkpoint, you can reach out to the TSA Lost and Found at +1-504-463-2252. They handle all items lost at security checkpoints.
The Customer Service Office is located on Level 1 Baggage Claim near Door 6 (door to Short Term Parking Garage). The Lost and Found office is open Monday through Friday, from 8 a.m. until 4 p.m.
If you've left an item on an aircraft or if your luggage has gone missing, you will need to contact the airline you were traveling with directly. For a list of airlines served at the airport, visit their website.
If you've lost an item in the public areas of the terminal, the Customer Service Department at the airport can assist you. They retain items that have been lost in these areas, with the exception of the concourse checkpoints operated by the TS
Here are a few tips to increase your chances of finding your lost item: Report your lost item as soon as possible, provide a detailed description of the item, including brand, color, size, and any distinguishing features, and keep a record of your lost item report and follow up regularly.