Las Vegas McCarran (LAS) Airport

Guest Services and Help

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Guest Services at LAS Airport include Airport Information, Travelers Assistance and Other Services not listed individually: LAS Airport Guest Services, Airport Information and Travelers Assistance
Traveler Assistance:
Staffing located at airport information booths provides general information and traveler assistance. For assistance after hours, dial ‘0’ from any white courtesy phone to contact an Airport Service Coordinator.
Locations: Throughout the airport
Hours: 5:30 a.m. - 1:30 a.m., daily
In addition, Retired and Senior Volunteer Program (RSVP) volunteers provide general information and traveler assistance to arriving passengers from their location in baggage claim.

Visitor Information
Location: Terminal 1, Level 1, south Baggage Claim - Hours: 8 a.m. - 5 p.m. daily

Roving Visitor Information and Visitor Assistance (VIVA) volunteers dressed in bright yellow shirts are also available to assist passengers in designated areas.

OTHER SERVICES NOT LISTED UNDER INDIVIDUAL HEADINGS:

Lockers - With no key to carry or misplace, you can enjoy your visit to McCarran while your belongings are securely stored using Smarte Carte's state-of-the-art biometric technology. You can quickly access a self-serve locker located beyond the security checkpoints by using the touch screen rental point. Locations: Concourses A, B, C, D and T2
Medium (17" x 12" x 31") - $2 per hour/$8 daily maximum
Large(21" x 12" x 31") - $2 per hour/$8 daily maximum
Jumbo (35" x 19" x 31") - $3 per hour/$12 daily maximum.

SpeedCheck - if not checking bags, use SpeedCheck self-service kiosks, located throughout the Airport, to check in with a participating airline and print your own boarding pass. Passengers traveling on US Airways and Delta may check in their bags using SpeedCheck kiosks located in the central ticketing lobby.

SpeedCheck Advance - Airport SpeedCheck Advance is a fast and reliable way for passengers traveling on Delta, Frontier, Southwest, United, or US Airways, to check baggage, hours before arriving at McCarran International Airport. Located at the McCarran Rent-A-Car Center, LVCVA, The Venetian and Luxor.

Kids Play Area - An unsupervised Kids Play Area at Concourse D gives restless children a chance to stretch their muscles and their imaginations. The aviation-themed area features an interactive mini control tower and mock jet engine. Five art murals designed by students with the Inner City Games add a permanent splash of color.

Massage - at ES location - relax between flights with a chair or table massage available at 24 Hour Fitness.

Shoeshine - Concourses A, B, C, D.

Fitness Center - The first of its kind located inside a major U.S. airport, 24-Hour Fitness offers shower and locker room facilities, dry sauna, a cardiovascular workout area complete with big screen TVs, and a full compliment of exercise equipment. For more information, call 702-261-3971. Located: ES area.

Paging - Dial "0" on any white courtesy phone to page someone in the airport 24/7. Visual pages can also be displayed on the Flight Information Display Screens (FIDS) upon request.
International travelers arrive and depart from Terminal 2.


Lost And Found

The Lost And Found office at LAS Airport processes items found in the common areas of the airport. Contact your airline for information about lost luggage and/or items left on board an aircraft.

Hours: 7 am to 11 pm; tel: 702-261-5134; location: ES
A full-service U.S. Post Office on Level 2 offers an array of traditional mail services.

Mail Drop Boxes: Drop boxes for Federal Express are located at Concourses A, B, C, D, and ES and T2.

Checkpoint mailer:
Mail-it-home service for travelers arriving at a security checkpoint with prohibited items. CheckPoint Mailers will mail your sentimental and financially valued items to your desired destination. Rates start at $9.95 for domestic packages and $17.95 for international packages. The self-service blast resistant drop boxes are convenient, safe, and easy to use. Locations in the airport: areas ES and T2.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
McCarran International Airport is a non-smoking facility. Smoking is permitted in designated areas only.


Traveler Assistance at LAS Airport:

Staffing at airport information booths provides general information and traveler assistance. For after-hour assistance, dial "0" from any white courtesy phone to contact an Airport Service Coordinator.
Locations: Throughout the airport
Hours: 5:30 a.m. - 1:30 a.m., daily

Furthermore, Retired and Senior Volunteer Program (RSVP) volunteers provide general information and traveler assistance to arriving passengers from their location in baggage claim.
Location: Terminal 1, Level 1, south Baggage Claim
Hours: 8 a.m. - 5 p.m. daily

Roving Visitor Information and Visitor Assistance (VIVA) volunteers dressed in bright yellow shirts are also available to assist passengers in designated areas.