• EWR Airport Contact
  Tower Road, Building 10
  Newark, NJ 07114
  Phone: (800) 397-4636
  Website for Newark Liberty Airport: http://www.panynj.gov/aviation/ewrframe.HTM
  
  

• EWR Airport Overview
  Newark Liberty International Airport EWR, located in New Jersey approximately 16 miles from midtown Manhattan, is viewed by many as the most traveler-friendly airport in the New York metropolitan area. The airport consists of three terminals – Terminal A, B and C – and is served by all of the major U.S. airlines and numerous international airlines offering nonstop flights around the country and the world. Continental Airlines, which uses EWR airport as a domestic and international hub, transformed Terminal C into a spacious facility with numerous shops and restaurants to pass the time between flights and a new international arrivals facility which allows Continental passengers arriving from overseas to connect with domestic flights without switching terminals. Newark airport’s AirTrain service operates 24 hours a day between the terminals, parking lots and rental car complex. AirTrain also connects passengers to NJ Transit and Amtrak Northeast Corridor train lines via the Newark Liberty International Airport Train Station.

• Baggage Carts / Skycap
  Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim
  Terminals A and B have an upper departure level with facilities for airline ticketing; a lower arrival level for airline baggage claim and ground transportation; and a ground level extending under the arrival and departure roadways and the main building itself. Continental recently renovated Terminal C to include upper and mid levels for departures and a lower level dedicated to arrivals.
  
  

• Banking / ATM Services
  ATMs are located throughout all of the terminals and concourses.
  
  

• Business Services
  A Business Service Center is available in in each Terminal and in each of the Airline Clubs. All Terminals and Concourses have wireless Internet access and dataports.
  
  

• Concourses
  Terminal A with 27 gates and Terminal B with 23 gates each branch out into three circular satellite aircraft gate buildings designated as A-1, A-2, A-3 and B-1, B-2, B-3 respectively. The satellites in Terminals A and B contain flight departure lounges, and airline and passenger service facilities. The lower level is used for operations activities. International flights arrive in Terminal B and C, but may depart from Terminal A, B, or C.
  
  Terminal C has three linear concourses C1, C2 and C3, accommodating 60 gates. The concourses and contiguous ramp areas are equipped with state-of-the-art loading bridges, underground fueling, moving walkways, a computerized baggage system, and a ramp control tower to efficiently move the airline’s traffic. The concourses are brightened by upper level windows and offer amenities such as food, beverage and retail shops. Food courts are located at the ends of the C-1 and C-3 concourses. There are two Presidents’ Clubs in Terminal C, one in C1 and the other in the concourse between C2 and C3.
  
  

• Emergency / Medical Services
  For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number 21 from any airport direct dial phone or 1-(973) 961-6230 for on-airport assistance. Airport phones are available at various locations.
  
  

• Flight Information Monitors
  Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Interfaith Chapel / Religious Options
  Located in Terminal C, a Meditation Room offers regular services every Sunday at 10:30am and special services during Holy Days/Holidays.
  
  

• Internet Access
  A Business Service Center is available in in each Terminal and in each of the Airline Clubs. All Terminals and Concourses have wireless Internet access and dataports.
  
  

• Lost & Found
  For lost and found items, an Airport Information and Travelers Assistance booth are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.
  
  

• Mail Center / U.S. Post Office
  A Business Service Center is available in in each Newark Terminal and in each of the Airline Clubs.
  
  

• Main Terminal / Concourses
  Terminal A with 27 gates and Terminal B with 23 gates each branch out into three circular satellite aircraft gate buildings designated as A-1, A-2, A-3 and B-1, B-2, B-3 respectively. The satellites in Terminals A and B contain flight departure lounges, and airline and passenger service facilities. The lower level is used for operations activities. International flights arrive in Terminal B and C, but may depart from Terminal A, B, or C.
  
  Terminal C has three linear concourses C1, C2 and C3, accommodating 60 gates. The concourses and contiguous ramp areas are equipped with state-of-the-art loading bridges, underground fueling, moving walkways, a computerized baggage system, and a ramp control tower to efficiently move the airline’s traffic. The concourses are brightened by upper level windows and offer amenities such as food, beverage and retail shops. Food courts are located at the ends of the C-1 and C-3 concourses. There are two Presidents’ Clubs in Terminal C, one in C1 and the other in the concourse between C2 and C3.
  
  

• Meeting / Conference Rooms
  A Business Service Center is available in in each Terminal and in each of the Airline Clubs.
  
  

• People With Special Needs / Persons With Disabilities
  The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available at Newark Liberty International Airport (EWR). We hope this will help make your airport experience a pleasant one.
  
  Please note, it is best to arrange for any special assistance you may need in advance, either directly with your airline or through a travel agent.
  
  THINGS YOU SHOULD KNOW
  The Port Authority encourages the use of standard international symbols in directional and informational signs at EWR. Look for the symbols designating wheelchair accessibility, hearing disability and Telecommunications Device for the Deaf (TDD/TTY) to locate facilities and services that you may require.
  
  If you are not accompanied by or met at the airport by a friend or relative, it is important that you contact your airline (airline terminal locations and phone numbers) in advance about any specific needs.
  
  QUESTIONS TO ASK IN ADVANCE
  To find out about accessibility on board the airplane, contact your travel agent or airline representative.
  
  Before making your reservations, here are some other questions you should ask to make your trip easier:
  
• How accessible is the terminal from the parking lot or the place where I will be dropped off? Will I need assistance to get into the terminal?
• Are there accessible elevators available? Where are they?
• Will I need an airline representative to assist me (when boarding, arriving or claiming my baggage)?
• Does the airline provide special assistance aboard the aircraft?
• Are there accessible facilities at my destination airport? Is information about these facilities available?
• Will I be changing planes and will that require a terminal change?
• Are there fees for any of these services?


MAKING RESERVATIONS
It will be easier if you make reservations with your airline or travel agent well in advance of your trip, and inform them of any assistance you may require, e.g., a wheelchair (departing and arriving), specific seating requests, specific kinds of food, etc. (Click here for link to Airlines and Phone Numbers for EWR)

GETTING TO AND FROM THE AIRPORT
A number of ground transportations services are available to transport you to and from the airport as well as to help you connect between Kennedy, Newark Liberty and LaGuardia Airports.

For your convenience, public transportation information for the disabled traveler is available at the following numbers:
IN NEW JERSEY:
1-(800) 772-3606
NEW JERSEY TRANSIT DISABLED TRAVELER INFORMATION

IN NEW YORK:
1-(718) 330-1234
METROPOLITAN TRANSIT AUTHORITY INFORMATION
Ground Transportation Information:
1-(800) AIR Ride OR
1-(800) 247-7433

To insure prompt service, reservations for accessible transportation vehicles should be made at least 24 hours in advance for all shared ride transportation options.

If you prefer traveling by car, airport roadway and terminal facility maps are available on this Website to assist you.

To obtain printed material write to the address above.

PARKING INFORMATION FOR PEOPLE WITH DISABILITIES
For your convenience, the parking lots nearest to the entrances of each terminal have a limited number of designated spaces for travelers with disabilities.(See Map of Parking Lots showing location of designated spaces) To park in these designated spaces and receive the lowest parking rate, official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence must be prominently displayed. The fee for disabled parkers is listed below:

First 24 hours

• $3 up to the first half hour or part
• $6 up to 1 hour
• $3 for each hour or part thereafter up to $10 maximum


Over First 24 hours

• $3 for each hour or part thereafter
• $10 maximum each 24 hours
• There are curb cuts at all entrances and exits of the parking lots and terminals.


For additional parking information, please call 5-STAR, the parking operator at: 1-(973) 961-4750/4751

DEPARTING
Curbside unloading areas for baggage and passengers are available at each terminal and in most cases are weather protected and located close to each airline’s entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area. Skycaps are available to assist you with your luggage.

ARRIVING
You can expect weather-protected passage via modern jetways from the aircraft to your terminal. Once in the terminal, elevators are available where a change to another level is required to reach baggage claim, ground transportation or on-airport connecting flights.

In the baggage claim areas, Skycaps are available to help you with your luggage.

IS SOMEONE MEETING YOU?
If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will not be permitted to wait in their car at the arrivals level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must park in an airport parking lot and walk to the terminal to wait for you.

Cars standing (not actively loading or unloading) at the arrivals or departures curbs will be ticketed, and unattended cars will be towed.

At Newark Liberty International, all terminal buildings are equipped to handle people with disabilities.

TRAVELING WITH AN ELECTRIC WHEELCHAIR?
Please call your airline in advance to determine their policies regarding battery operated wheelchairs.

ELECTRIC CART SERVICE
Specially designed electric carts are available for disabled passengers. These carts are operated by skycaps and are available upon request from your airline to transport passengers from check-in area to the ticket counter and then to the departure gate during operating hours. For more information, please call your airline in advance. Phone numbers are available under Airline Listings.

TDD/TTY
At Newark Liberty there are phones conveniently located to accommodate the hearing impaired. Customers who are hearing impaired can obtain information about Newark Liberty International Airport’s flights and services by dialing 1-877-4EWRTTY (439-7889).

AIRTRAIN SERVICE
Airtrain Newark Liberty provides a quick, easy and reliable means of getting to and from the terminals and the parking lots that serve them. The entrance to the Airtrain station is on the concourse level near the middle of each terminal. Trains run between terminals A, B and C and AirTrain parking lots P1, P3, and P4 24 hours a day, and to the Newark Liberty International Airport Station between 5am and 2am . Elevator service is available from the concourse entrance level to the station platform.

CAR RENTAL
Specially equipped, hand-operated vehicles are available from our on-airport car rental agencies, Hertz and Avis. To find out more information, please contact Hertz at 1-(973) 621-2000 and Avis at 1-(973) 961-4317 directly.

EMERGENCY SERVICES
For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number 21 from any airport direct dial phone or 1-(973) 961-6230 for on-airport assistance. Airport phones are available at various locations.

RESTROOMS
Each terminal has at least one wheelchair accessible restroom. If you need assistance in locating one, ask at the information booth located on the baggage claim level.

MEDICAL ASSISTANCE
Doctors are available at privately operated medical building located in the North Area of Newark Liberty Airport. This building, #339, can be accessed from the terminals by taking the P6 shuttle to stop 38. For more information on medical services, please call 1-(973) 643-8383.

If you require more information, please call your travel agent or your airline.

• Pets / Animals
  Animals are not permitted in the terminal at the EWR Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is prohibited in all public areas inside the passenger terminals at Newark International Airport with the exception of specifically designated areas within the liquor bars, where smoking is permitted.

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  An EWR Airport Information booth and Travelers Assistance are located in each of the terminals. For more information, contact Airport Information at 973-961-6000.
  
  

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