Orlando (MCO) Airport

Guest Services and Help

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GUEST SERVICES AT MCO AIRPORT. Please see also our "Services" listing under "Restaurants & Shops".

For Arriving Passengers (International and Domestic), please see details under "International Arrivals".

Airport Guest Services, Airport Information and Travelers Assistance
Airport Information Booths are located in the East and West halls of the Main Terminal.

Airport Information, West Hall, 7:00-21:00; (407) 825-2142
Airport Information, East Hall, 7:00-21:00; (407) 825-2353

Lost and Found: (407) 825-2111
Paging System: (407) 825-2000

AT&T Yellow Pages Kiosks (Electronic Yellow Pages) are available 24 hours throughout the terminals.
Clear - Registered Traveler - East Hall - 6:00-19:00 - (866)848-2415
d_parture spa - Spa Treatments - North Walk - 8:00-20:00 - (407) 825-7354
Internet Kiosks with internet access at various stations, 24 hrs/day
Phone Cards vending machines, 24 hrs/day
Shoe Shine - East and West Hall - 7:30-19:00
INTERNATIONAL AND DOMESTIC ARRIVALS AT MCO AIRPORT:

International Passengers Only: 1. After exiting the aircraft, international passengers will be required to produce passports at the Immigration checkpoint. 2. After clearing Immigration you will recover your baggage from the baggage carousel and proceed through the Customs checkpoint. 3. After clearing Immigration and Customs, proceed to the AGT (train) station. Airside 4 (Gates 60-99) now has an escalator directly from Customs to the AGT station. If you do not wish to take your checked baggage with you, you may place your bags on the baggage belt for transfer to the Main Terminal.

Domestic Passengers Only: 1. Domestic passengers will leave the aircraft via a jetway which takes you up into the gate area of the Airside Terminal. 2. Proceed to the hub of the Airside Terminal, following the overhead signs to the Main Terminal and Baggage Claim. 2. In the center of the Airside you will find a variety of facilities including bathrooms, telephones, restaurants and shops. International passengers also arrive in this area after passing through the TSA security checkpoint. 3. In this area you will also find the AGT (Train) System which will transport you to the Main Terminal and Baggage Claim.

All Passengers: 1. The doors will automatically open when the outbound passengers have exited the AGT (train). 2. The journey to the Main Terminal, although it takes only 68 seconds, provides a great view of the landscape and waterways of Orlando International Airport. 3. As the train transports you to the Main Terminal, read the signs and listen to the instructions directing you to either Baggage Claim A or Baggage Claim B. 4. All Passengers: Once inside the Main Terminal, look for the large letters depicting Baggage Claim A or Baggage Claim B. Take the stairs, escalator or elevator down to the Arrivals/Baggage Claim Level (Level 2). 5. Check the monitors to determine the correct baggage carousel for your flight. 6. After claiming your baggage, go to:

A. Curbside pick-up by car on the Arrivals/Baggage Claim Level (Level 2)
B. Rental cars, satellite parking shuttles, taxis, shuttle vans and buses on the Ground Transportation Level (Level 1)
C. Car parked in Terminal Garage Parking (Level T)
D. Car parked in Terminal Top Garage (Level 4-10)
Lost and Found may be contacted at (407)825-2111.
Postage Stamps/Mailbox - Vending Machines - North Walk - 24 hours

FedEx Drop Boxes - Various Locations - 24 hours

UPS Drop Boxes - Various Locations - 24 hours

Checkpoint Mailers - Drop Box - East and West Hall - 24 hours.
Dogs are not permitted in Orlando International Airport unless they are either working dogs, or they are in a carrier approved for traveling onboard an aircraft. If your dog needs to be walked while at the airport, please proceed to Level 1, and cross the road to the grassy area in front of the parking garage on either the A or B-side of the main terminal.


Orlando International Airport is a non-smoking facility.


General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.