Guest Services at Orlando MCO Airport

Other Guest Services offered at Orlando Airport: (in alphabetical oder)

Airport Information Booths are located in the East and West halls of the Main Terminal: West Hall, tel. 407-825-2142; East Hall, tel. 407-825-2353
AT&T Electronic Yellow Pages are available 24/7 throughout the terminals.
CLEAR- Registered Traveler - East Hall  tel. 866-848-2415
Check Point Mailers are located at the security checkpoints leading to either gates 1-59 or 60-129;
Cruise Transfers to Port Canaveral (42 miles from MCO): while some cruise lines provide their own transportation, alternative transport is available via out-of town shuttles (charging per passenger), or via taxi (charging per trip).
Internet Kiosks with internet access at various stations in the main building and at all four gate areas;
Mobil charging stations are located in the gate areas 1-29 and 30-59.
Newspapers are available at three of the four gate areas (exception: gate area 1-29).
Paging System: (407) 825-2000
Phone Cards vending machines are available throughout the terminal and in all four gate areas;
Shoe Shine - East and West Hall, and ticketing A & B
Spa Treatments - XpresSpa gates 100-129.
Telephones are available in the main building and at all four gate areas.
Tourist Information:  can be obtained in the Arrivals Hall.

International Travelers at Orlando MCO Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance* .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

*NEW:  Non-U.S. Citizens:  Self-processing kiosks now collect passenger's passport & flight information, customs declaration data, scan fingerprints, take a photo and issue a receipt to the passenger, who then brings their passport and receipt to a CBP officer for verification.  (Later, also U.S. citizens will be able to use these kiosks.)

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Orlando MCO Airport

1. For items lost onboard your plane or in the gate area, contact your airline's lost & found department.

2. For all other items lost or found contact MCO's Lost & Found office - open 7am-10pm; tel: 407-825-2111 (located at Main Terminal, B-Side, across from Food Court), or by submitting its Lost & Found Form at:  orlandoairports.net/contact/lost_found_form.htm -
If unable to pick up item in person, item will be sent via UPS at owner's expense. 
3. Items left at seucrity checkpoints are delievered to the Lost & Found office.


Mail Center / U.S. Post Office at Orlando MCO Airport

Drop Boxes for US Mail, FedEx & UPS are at level 3, Terminal A, at Ticketing C.

Pets / Animals at Orlando MCO Airport

Animals are only allowed inside the terminals, unless in a kennel.  Exception: working dogs on a leash.

Pet Relief Areas
are available on Level 2 of both terminals:  The “A” side area is located at the far East end of the building (to the right as you exit the building). The “B” side area is located at the far West end of the building (to the right as you exit the building).

Smoking at Orlando MCO Airport

Orlando International Airport is a non-smoking facility.  Smoking is only allowed outside, 100 feet from the main entrance (you need to go through security check again if continuing your journey.)

Travelers Assistance at Orlando MCO Airport

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.





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