Ottawa YOW Airport Terminal Map Overview

Main Terminal / Concourses at Ottawa YOW Airport

Passenger Terminal Layout of Ottawa International Airport and Formalities regarding Flight Transfers:

The passenger terminal at Ottawa International has three levels and offes an array of services & amenities:
- Level 1 is the Arrivals & Baggage Claim level, which has in the center four baggage carousels. It also houses the Police, Canada Border Services, Information & Transportation counter, and other services. 
- Level 2 is the Secured Area with Security and Holdrooms, and with access to gates 15, 16 & 17 in the center, gates 14  to 1 to the left and gates 18 to 28 to the right. In the center are three baggage carousel, Rapidair counter,  Express check-in, the airline lounges, and other services.
- Level 3 houses the check-in counters for both domestic & international flights, with separate area for U.S. check-in and U.S. Customs clearance, a food court, and access to gates 1-18, observation area and other services.
NOTE:  Ottawa Airport has a new state-of-the-art baggage system.

- ICE Foreign Currency Services at YOW Airport are located (a) in the passenger terminal's level 3 -across from US Check-In counters - tel. 613-249-8571; and (b) on level 1 outside Canada Customs and Immigration - tel.  613-249-8567
- Lost/Found:  For items lost onboard your airplane, contact your airline. For Items lost inside the passenger terminal at YOW Airport - visit the Lost and Found office on level 1 - or call 613-248-2054.
- Meeting Facilities:  In addition to the Hunt Club Executive Boardroom, Ottawa International also offers five other meeting facilities. For more information call 613-248-2100.
- Lounges:
- Macdonals-Cartier Executive Lounge - level 2
- Canada Reception Center Lounge - level 2
- Air Canada Maple leaf Lounge - near gate 19
-Porter Lounge - near gate 20
- Rental Car counters are located in the Parkade, across from the passenger terminal.

Ottawa Bars, Cafes, Restaurants & Stores

Before Security | Gate/Area: Level 1
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Hours: 24 hours
Offered by PARS 2000
Before Security | Gate/Area: Level 1, Arrivals Hall
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Hours: Open daily, 24 hours
Phone: 613-523-8880
     
 
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Cameras, chargers, adapters, headphones, tablets, and more are all available through a self-serve kiosk, at the same price as in store or online.
After Security | Gate/Area: Level 2, near gate 18
After Security | Gate/Area: Level 2, near gate 24
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Hours: Open 24 hours
     
 
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Offers smoothies and fresh-squeezed juices as a healthy alternative to typical fast food. Along with their beverages, they serve delicious, hot and fresh-made panini, quesadillas and wraps. Boost your
After Security | Gate/Area: Level 2, near gate 18
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Hours: 6 a.m. to 9 p.m.
     
 
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Boutique iStore is the mobile digital lifestyle destination for travellers. The iStore Boutique carries all the devices and accessories needed for work and play, including iPads and iPhones, speakers,
After Security | Gate/Area: Level 2, near gate 17
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Hours: Open daily – 5 am to 9 pm
     
 
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Bytown Marché has everything the arriving passenger or a meeter and greeter could need, from magazines and newspapers, to health and beauty items, to drinks and snacks, to cut flowers, stamps, and mor
Before Security | Gate/Area: Level 1. Arrivals Hall
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Hours: Mon-Fri:6 am to11 pm ,Sat-Sun:7 am to11 pm
Phone: 613-249-8369
     
 
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Whether it's pub favorites, craft burgers or classic Canadian mains, Byward Taps brings you the best of local products and flavours. Breakfast served all day!
After Security | Gate/Area: Level 2
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Hours: 4 am to 10 pm (or last flight)
     
 
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Cash Machine - ATM

After Security | Gate/Area: Level 2, Domestic holdroom
Before Security | Gate/Area: Level 1. Arrivals Hall
Before Security | Gate/Area: Level 3
Hours: 24 hours
Enjoy a pint of Guinness or a plate of Blarney Chips at D’Arcy McGee’s Irish pub, where the pours are perfect, and the food is plentiful. Try a traditional boxty, flatbread or burger – you won’t be di
After Security | Gate/Area: Level 2
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Hours: Mon-Fri:5am to 8:30pm,Sat-Sun:11am to 8:30pm
     
 
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Discover Ottawa carries a wide variety of gifts and Canadiana souvenirs. From maple syrup to mugs, t-shirts to toys, and everything in between, Discover Ottawa is sure to have something to please ever
After Security | Gate/Area: Level 2
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Hours: 6 a.m. to 9 p.m
Phone: 613-249-8395
     
 
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Visit us today and choose from exceptional coffee, fresh baked goods and hot breakfasts, hearty soups and stews, flatbreads, fresh salads and panini.
Before Security | Gate/Area: Level 3, Before the food court
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Hours: Mon-Fri:5am to 8:5 am to 9 pm,Sat-Sun:11am to 8:30
     
 
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Running to catch a flight? Stop by the local for the fresh sandwiches, salads and snacks that you can take on-board with you.
After Security | Gate/Area: Level 2
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Hours: 6 am to 9 pm
     
 
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For your reading pleasure, the Great Canadian Book Co. has new releases, best sellers, travel books, children’s books, and more. Also available are greeting cards, journals, reading glasses, giftware,
After Security | Gate/Area: Level 2
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Hours: Mon-Fri:5 am to 9 pm, Sat-Sun:6 am to 9 pm
     
 
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A Canadian burger chain that’s long been recognized for its flame-grilled burgers, fresh toppings, and the ability to have your burger made your way.
Before Security | Gate/Area: Level 3, In the food court
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Hours: 10:30 am to 9 pm
     
 
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The Hudson's Bay Company Trading Post offers a hand-picked selection of gifts and souvenirs including clothing, the iconic HBC Point Blanket, and even a canoe!
After Security | Gate/Area: Level 2, Across from gates 15 and 16
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Hours: Mon-Fri: 5 am to 9 pm ,Sat-Sun: 6 am to 9 pm
     
 
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ATM Machines
Before Security | Gate/Area: Level 1, Arrivals Hall
After Security | Gate/Area: Level 2, gate 15
After Security | Gate/Area: Level 2, Transborder holdroom
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Hours: Mon-Fri:5 am-7pm ,Sat-Sun:5am-5pm
Phone: 613-249-8571
     
 
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In addition to jewellery featuring gemstones and stainless steel, Junogems also sells accessories including leather handbags, wallets, and scarves.
Before Security | Gate/Area: Level 3, before the food court
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Hours: 7 a.m. to 7 p.m.
     
 
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Before Security | Gate/Area: Level 1. Arrivals Hall
Map
Hours: Open daily, 24 hours
Phone: 613-248-2054
     
 
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Maple Leaf Lounge - Airline Lounge

After Security | Gate/Area: Level 2
Hours: 1hour before the first flight, 30'before the last
     
 
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Jewelry lovers are sure to delight in Metalsmiths Sterling. The new kiosk displays a large collection of exclusive, modern, and hand crafted sterling silver jewelry.
After Security | Gate/Area: Level 2, Between gates 15 and 16
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Hours: 6 am to 9 pm
Phone: 613-248-1331
     
 
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After Security | Gate/Area: Level 2
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Hours: 5 am to 9 pm
     
 
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PZA features creative, hand-made pizza slices, meatball sandwiches, stromboli and pizzette, made with fresh, local ingredients.
After Security | Gate/Area: Level 2
Map
Hours: Mon-Fri:6 am-9 pm ,Sat-Sun:11 am-9 pm
     
 
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Relay is the convenience store of the airport, offering travel and electronic accessories, magazines and newspapers, health and beauty items, drinks and snacks, and more.
After Security | Gate/Area: Level 2, Domestic holdroom
After Security | Gate/Area: Level 2, gate 19
After Security | Gate/Area: Level 2, Transborder holdroom
Map
Hours: 5 am to 10 pm
Phone: 613-249-8386
     
 
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Relay is the convenience store of the airport, offering travel and electronic accessories, magazines and newspapers, health and beauty items, drinks and snacks, and more.
Before Security | Gate/Area: Level 3, before the food court
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Hours: Open daily – 5 am to 9 pm
Phone: 613-249-8397
     
 
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Before Security | Gate/Area: Level 1
Before Security | Gate/Area: Level 1
Before Security | Gate/Area: Level 2
After Security | Gate/Area: Level 2
After Security | Gate/Area: Level 2
After Security | Gate/Area: Level 2
Before Security | Gate/Area: Level 3
Gate/Area: Level 3
Before Security | Gate/Area: Level 3
Map
Enjoy breakfast, a fresh salad, a delicious burger or one of the Mediterranean-influenced entrées as you enjoy a magnificent view of the runways.
Before Security | Gate/Area: Level 3, In the food court
Map
Hours: 6:30 am to 8:30 pm
     
 
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Before Security | Gate/Area: Level 1
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Hours: 24 hours
The menu is interesting and delicious, with lighter fare like the always popular Wicked Thai Soup and seared shrimp salad, or try something more hearty such as the lobster and brie sandwich or smoked
After Security | Gate/Area: Level 2
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Hours: 5 am to 7 pm (or last flight)
     
 
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Starbucks has taken the Italian coffeehouse concept to a global stage, while still providing a sense of community. Stop by for one of their signature blends, or a specialty coffee paired with a muffin
Before Security | Gate/Area: Level 2
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Hours: 4:30 am to 8:30 pm (or last flight)
     
 
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True to the “Local” part of its name, The Local Café & Bar features local pastries and a selected local ale, in addition to a selection of Canadian and international wines.
After Security | Gate/Area: Level 2, near Gate 15
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Hours: 4am to 9pm
     
 
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For passengers leaving Canada, The Loop has all your duty free needs: from wine, liquor and spirits, to maple syrup and chocolate, to fragrances and cosmetics, to fashion accessories and designer glas
After Security | Gate/Area: Level 3
Map
Hours: Open 1 hour prior to departure of US
Phone: 613-521-6570
     
 
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For passengers leaving Canada, The Loop has all your duty free needs: from wine, liquor and spirits, to maple syrup and chocolate, to fragrances and cosmetics, to fashion accessories and designer glas
After Security | Gate/Area: Level 2
Map
Hours: Open 3 hours prior to departure of direct internat
Phone: 613-521-6570
     
 
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A local sports store, The Scoreboard offers officially-licensed clothing and accessories from the most popular teams, along with a unique selection that reflects the moment’s hottest sporting events.
After Security | Gate/Area: Level 2, Across from gates 15 and 16
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Hours: Mon-Fri:5 am to 9 pm ,Sat-Sun:6 am to 9 pm
     
 
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The coffee is always hot and fresh at this iconic Canadian coffee shop. Guests can also enjoy a wide variety of bagels, soups, sandwiches and wraps, then finish their meal with a sweet treat from the
Before Security | Gate/Area: Level 1, Arrivals
After Security | Gate/Area: Level 2, Domestic holdroom
Before Security | Gate/Area: Level 3, In the food court
After Security | Gate/Area: Level 2, Transborder holdroom
Map
Hours: 5 am to 7 pm (or last flight)
     
 
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Offers an exclusive and enjoyable oasis in which travellers can enjoy an array of Canadian and international wines and cocktails along with innovative small-plates cuisine while waiting to board their
After Security | Gate/Area: Level 2, near gate 16
Map
Hours: 11 am to 10 pm
     
 
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