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Ottawa YOW Airport Terminal Map

Main Terminal / Concourses at Ottawa YOW Airport

Passenger Terminal Layout of Ottawa International Airport and Formalities regarding Flight Transfers:

The passenger terminal at Ottawa International has three levels and offes an array of services & amenities:
Level 1 of the Terminal is the Arrivals & Baggage Claim level, which has in the center four baggage carousels. It also houses the Police, Canada Border Services, Information & Transportation counter, and other services.
Level 2 of the Terminal is the Secured Area with Security and Holdrooms, and with access to gates 15, 16 & 17 in the center, gates 14  to 1 to the left and gates 18 to 28 to the right. In the center are three baggage carousel,  Rapidair counter,  Express check-in, the airline lounges, and other services.
Level 3 of the Terminal houses the check-in counters for both domestic & international flights, with separate area for U.S. check-in and U.S. Customs clearance, access to gates 1-18, observation area and other services.

Lounges:
Macdonals-Cartier Executive Lounge - level 2
Canada Reception Center Lounge - level 2
Air Canada Maple leaf Lounge - near gate 19
Porter Lounge - near gate 20
Meeting Facilities:
In addition to the Hunt Club Executive Boardroom, Ottawa International also offers five other meeting facilities. For more information call 613-248-2100.

Rental Car counters
are located in the Parkade, across from the passenger terminal.

FORMALITIES REGARDING TRANSFERS AT OTTAWA AIRPORT:

A. Procedures for Passengers Departing for, or Arriving from, the United States:
1. Passengers departing to the United States: It is recommended to arrive at least 3 hours before scheduled flight, particularly for flights departing 4-9am & 3-5pm and Holidays & Spring Break. Proceed to the US departures area.
2. Passengers arriving from the United States:  Upon arrival at Ottawa Airport, you go through Canadian Customs and check the illuminated display panels for your assigned carousel number, then proceed to the baggage claim area where you find baggage trolleys. Your airline representative can, at your request, also call for a porter. Before proceeding to the public hall, present your customs declaration card to CBSA border services, where you might be directed for further manual inspection or search, if deemed necessary.

B. Flight Connection Procedures and Rules:
1. Flight connection from & to Canada: Just confirm your departure gate number on the flight screens. However, if you leave the restricted area, make sure to have your boarding pass with you and return timely to your gate.
2. Flight connection to/from Canada to the United States: (a) If your flight originated in Canada and you have a boarding pass for a flight to the U.S., follow US connections signs, go through security screening & proceed to U.S. Customs. Your checked baggage will be automatically transferred (US Customs may recall your baggage for manual inspection). (b) If your flight originated in the US and you have to take connecting flight to an international destination you can (i) go to the special international connections customs counter, should your airline offer the option of automatic transfer of your luggage; or (ii) pick up your luggage from the carousel, follow international arrivals procedures and then US departures procedures – if your airline doesn’t offer automatic transfer of your baggage.
3. Flight connection to/from Canada to International Destination: (i) If your flight originated in Canada and you have a boarding pass for a flight to an international destination, simply confirm your departure gate number on the display screens. However, if you leave the restricted area, make sure to have your boarding pass with you and return timely to your gate. If you don’t have a boarding pass, obtain one at your airline’s check-in counter. (ii) If your flight originated outside of Canada or the US & you need to connect to a Canada destination, clear Canadian Customs. Do pick up your baggage immediately after passing Customs, which you then take to the connecting flight counter. Thereafter follow normal Canadian departures procedures & pass through security checkpoint A. Any liquids over 100 ml must be put into your checked luggage.
4. Flight connection from an International flight to the United States: If your flight originated outside of Canada or the U.S. and you need to connect to a US destination, you have two options depending on whether your airline automatically transfers your baggage or not: (a) if it does, and you have a boarding pass to your connecting flight, proceed via a connecting flights corridor (avoiding Canadian Customs), go through US Customs and your checked baggage will be automatically transferred (US Customs, at their discretion, can recall your baggage for manual inspection). (b) if the airline does not offer auto transfer of your baggage, you have to pick it up from the carousel & follow first normal international arrivals procedures, then U.S. ones.
5. Flight connection from an International to an International Destination: If your flight originated outside of Canada or the US and you have to transfer to another international flight, you have two options, depending on your airline: (a) If your airline transfers your baggage automatically, go to the special international connections customs counter. (b) If your airline does not transfer your baggage automatically, pick up your baggage from the carousel, then follow then normal international arrivals procedures and thereafter international departures procedures.

Ottawa Bars, Cafes, Restaurants & Stores

Before Security | Gate/Area: Level 2
Gate/Area: Level 3
Map
Hours: Open 1 hour prior to departure of US-bound flight
Phone: 613-521-6570
     
 
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Alterna (automatic teller) - ATM

Gate/Area: Level 1
Before Security | Gate/Area: Level 2
Map
Hours: 6 am to 9 pm
Phone: 613-249-8400
     
 
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ATM - ATM

Gate/Area: Level 1
Gate/Area: Level 2
Hours: 5 am to 7:30 pm
Phone: 613-248-9100
Fast food
After Security | Gate/Area: Level 2
Map
Hours: 7 a.m. to 8 p.m.
Phone: 613-248-3445
     
 
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Fast food
After Security | Gate/Area: 18
After Security | Gate/Area: Level 3
Map
Hours: 7 a.m. to 7 p.m.
     
 
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Before Security | Gate/Area: Level 2
Map
Hours: Open daily – 5 am to 10 pm
Phone: 613-738-5051
     
 
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Shop
After Security | Gate/Area: Level 3
Map
Hours: 7 a.m. to 7:30 p.m.
Phone: 613-249-8507
     
 
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Shop
After Security | Gate/Area: Level 1
Map
Hours: 6 a.m. to 11 p.m
Phone: 613-249-8369
     
 
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Fast food
After Security | Gate/Area: Level 2
Map
Hours: 4 a.m. to 9 p.m.
     
 
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Cash Machine - ATM

Gate/Area: Level 1
Gate/Area: Level 2
Gate/Area: Level 3
Fast food
After Security | Gate/Area: Level 2
Map
Hours: 5 am to 9 pm
     
 
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Before Security | Gate/Area: Level 2
Before Security | Gate/Area: Level 2
Map
Hours: 6 a.m. to 9 p.m
Phone: 613-249-8395
     
 
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Gate/Area: Level 1
Map
Hours: 11 am to 9 pm
     
 
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Grab & Go - Restaurant

Fast food
After Security | Gate/Area: Level 2
Hours: 5 a.m. to 7 p.m.
     
 
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Shop
After Security | Gate/Area: Level 2
Map
Hours: 5 a.m. to 9 p.m
Phone: 613-249-8415
     
 
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Fast food
After Security | Gate/Area: Level 3
Map
Hours: 4 a.m. to 9:45 p.m.
     
 
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Shop
After Security | Gate/Area: Level 3
Map
Hours: 7 a.m. to 7 p.m.
Phone: 613-248-2000 ext. 1181
     
 
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Maple Leaf Lounge - Airline Lounge

Gate/Area: Level 2
     
 
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Porter Lounge - Airline Lounge

Gate/Area: Level 2
     
 
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PZA - Restaurant

Fast food
Before Security | Gate/Area: Level 2
Hours: 6 am to 9 pm
     
 
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Shop
Before Security | Gate/Area: Level 2
Map
Hours: 5 a.m. to 9 p.m
Phone: 613-249-8400
     
 
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Magazines and newspapers
Before Security | Gate/Area: Level 2
Before Security | Gate/Area: Level 2
Before Security | Gate/Area: Level 2
Gate/Area: Level 3
Map
Hours: Open daily – 5 am to 9 pm
Phone: 613-249-8397
     
 
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Gate/Area: Arrivals Hall
Gate/Area: Level 2
Gate/Area: Level 3
Map
Fast food
After Security | Gate/Area: Level 3
Map
Hours: 5 a.m. to 9 p.m.
     
 
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Royal Bank (automatic teller) - ATM

Gate/Area: Level 1
Fast food
After Security | Gate/Area: Level 2
Map
Hours: 11 a.m. to 8:30 p.m.
     
 
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Fast food
After Security | Gate/Area: Level 2
Map
Hours: 4 a.m. to 9 p.m.
     
 
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Fast food
After Security | Gate/Area: Level 3
Map
Hours: 5 a.m. to 4 p.m.
     
 
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Fast food
After Security | Gate/Area: Level 2
Map
Hours: 5 am to 7 pm.
     
 
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Fast food
Before Security | Gate/Area: Level 2
Map
Hours: Open daily - 4:30 am to 9 pm
     
 
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The Local - Restaurant

Fast food
Before Security | Gate/Area: Level 2
Hours: 6 am to 9 pm
     
 
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Fast food
After Security | Gate/Area: Arrivals Hall
Gate/Area: Level 2
Before Security | Gate/Area: Level 2
After Security | Gate/Area: Level 3
Map
Hours: 24 hours
     
 
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Transborder Store - Store

Before Security | Gate/Area: Level 3
Hours: Open 1 hour prior to departure of US-bound flight
Phone: 613-521-6570
     
 
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Shop
Gate/Area: Level 3
Map
Hours: Tuesday – 5 a.m. to 9 p.m
Phone: 613-249-8397
     
 
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