Paris Charles de Gaulle (CDG) Airport

Guest Services and Help

 Change Airport

The Information Desks at each Terminal are staffed by Aeroports de Paris hostesses who are available for information, brochures and handy guides.

Miscellaneous Services not itemized separately:

1. Hair Salons: Paris-CDG 2D : Beauty parlor "Men's Lounge"

2. Massage / Manicure: Massage chairs are located at:
CDG1 - boarding areas, Sat 2, close to Gate 22; Sat 4 close to Gate 41 and Sat 7 close to Gates 51&56.
CDG2D - shopping area near check-in counteres 9&10, open every day 8:30am-6:30pm,
CDG2G - boarding area.

3. ENTERTAINMENT: Prior to your trip download and print all games available at CDG Airport for children and parents.
Fun-Games with Toddlers:
Terminal 1: in every satellite
Terminal 2F: in the boarding lounges of 2F1 and 2F2
Terminal 2E: in the temporary boarding lounge and the boarding lounge of the remote area

4. Conventional play areas
From a toboggan to a ball pit, every child's favorite is available in this play corner with soft and safe floors.
Location: at boarding lounges of terminals 2C, 2D and 2E ( boarding lounge of remote area).
FORMALITIES AND RULES: (see also below: Driving Directions out of the CDG Airport or connecting to Orly Airport)

Upon arriving in France, you are allowed to carry unlimited amounts of currency; however, declare to French Customs any currency, negotiable instruments or securities exceeding the value of €7,622.45.

Duty free purchases during your stay in France: You can reclaim Value Added Tax (TVA) from your purchases of either: you live outside of the European Union, or you are over the age of 15.

Upon leaving France you will need to get your Export Sales Slips stamped by Customs at the airport.

For further information on specific conditions that apply to currency and goods imports, the following French government agencies can help you:

Customs information center 08 25 30 82 63
Paris-CDG passenger Customs office 01 48 62 62 85
Paris-Orly commercial transactions Customs office 01 49 75 78 51
Paris-Orly passenger Customs office 01 49 75 09 10
Paris-Orly Police department 01 49 75 43 04
Paris-CDG Police department 01 48 62 31 22
Ministry of the Economy, Finance and Industry 01 40 04 04 04

Below is information regarding (a) driving directions out of CDG Airport, and (b) Connecting transportation to Orly Sud and Orly Orly Ouest Airports:

Leaving CDG Airport by Car

(a) To Paris, Porte de la Chapelle
- Take the A1 highway - takes 20-30 minutes.

(b) To Paris, Porte de Bagnolet
- Take the A3 highway to exit sign "Paris-Est", merging into A1 - takes 20-30 minutes.

CONNECTING TO ORLY AIRPORT - Check your receipt if your luggage was checked through to your final destination; otherwise follow the "Exit Baggage Reclaim" sign to retrieve them.

1. Landing at Paris-CDG Airport and connecting flight at Paris-Orly Sud:

(a) Arriving at CDG1: follow the “Exit-Baggage reclaim” signs. 2 Choices:
--After passing through the police and customs controls, make your way to exit 34 on the Arrivals level to catch the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays, and 7am-10:30pm weekends, at 30 minute intervals. Fare: €18.00 (subject to change).

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5 to 8 minutes, and usually takes one hour. Fare: €17.20 (subject to change).

(b) Arriving at at Paris-CDG2 A through G: follow the “Exit-Baggage reclaim” signs.
Arriving at Terminal 2G--make your way to terminal 2C or 2D by catching the free N3 shuttle (every 5-7 mins, 5:30am-11pm). 2 choices:

--Make your way to exit B1 for halls A and C, exit C2 for halls B and D, exit 3 Galerie level for halls E and F, to take the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare : €18 ( subject to change.)

--Go to “Aéroport Charles de Gaulle-TGV” railway station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5 to 8 minutes, and usually takes one hour. Fare: €17.20 (subject to change).

(c) Arriving at CDG3 and your connecting flight is at Paris-Orly Sud: follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, go to Paris-CDG1 by CDGVAL. Make your way to exit 34 on the Arrivals level, to take the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare : €18 (subject to change.)

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates daily 6am-11pm, every 5-8 minutes. and takes usually 1 hour. Fare : €17.20 (subject change.)

2. Landing at Paris-CDG Airport and connecting flight at Paris-Orly Ouest:

(a) Arriving at CDG1 and your connection flight is at Paris-Orly Ouest. Follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, make your way to exit 34 on the Arrivals level to catch the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare: €18 (subject to change.)

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5-8 minutes, and takes about one hour. Fare: €17.20 (subject to change.).

(b) Arriving at CDG2 ABCDEFG and your connection flight is at Paris-Orly Ouest: Follow the "Exit-Baggage Reclaim" signs. If you are landing at terminal 2G, go to either terminal 2C or 2D by catching the free N3 shuttle, running every 5-7 mins., 5:30am-11pm. 2 choices:

--Go to exit B1 for halls A and C, exit C2 for halls B and D, exit 3 Galerie level for halls E and F, to take the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Sud 6:30am-11:30pm weekdays and 7am-11:30 weekends, every 30 minutes.

--Make your way to the “Aéroport Charles de Gaulle-TGV” railway station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly ouest Airport. This line operates daily 6am-11pm, every 5-8 mins, and takes about one hour. Fare : €17.20 (subject to change).

(c) Arriving at CDG3 and your connection flight is at Paris-Orly Ouest: Follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, go to Paris-CDG1 by CDGVAL. Make your way to exit 34 on the Arrivals level, to take the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Ouest 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 mins. Fare : €18 (subject to change).

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Ouest Airport. This line operates every day from 6am-11pm, every 5-8 mins. and takes about one hour. Fare : €17.20 (subject to change).
If you lost an item in Terminals 1, 2 or 3, complete the online form and submit. Items lost on the airplane or at the ticket counters and baggage claim are the responsibility of airlines and you should contact your chosen airline directly.
The Post Office offers general postal operations and is located at: CDG1 - pre-security and CDG2A pre-security, space & service level.
Dogs are not allowed at CDG Airport, unless they are in a secure kennel. Check with your airport as to their regulations. Check with your vet as to needed shots and documentation, as well as with the embassy of your destination country for all requirements.
CDG Airport is a smoke-free environment. You may be allowed to smoke in bars and restaurants, check first.