Book Travel


Guest Services at Paris de Gaulle CDG Airport

The Information Desks at each Terminal are staffed by Aeroports de Paris hostesses who are available for information, brochures and handy guides.

Miscellaneous Services not itemized separately:

1. Hair Salons: Paris-CDG 2D : Beauty parlor "Men's Lounge"

2. Massage / Manicure: Massage chairs are located at:
CDG1 - boarding areas, Sat 2, close to Gate 22; Sat 4 close to Gate 41 and Sat 7 close to Gates 51&56.
CDG2D - shopping area near check-in counteres 9&10, open every day 8:30am-6:30pm,
CDG2G - boarding area.

3. ENTERTAINMENT: Prior to your trip download and print all games available at CDG Airport for children and parents.
Fun-Games with Toddlers:
Terminal 1: in every satellite
Terminal 2F: in the boarding lounges of 2F1 and 2F2
Terminal 2E: in the temporary boarding lounge and the boarding lounge of the remote area

4. Conventional play areas
From a toboggan to a ball pit, every child's favorite is available in this play corner with soft and safe floors.
Location: at boarding lounges of terminals 2C, 2D and 2E ( boarding lounge of remote area).

International Travelers at Paris de Gaulle CDG Airport

FORMALITIES AND RULES: (see also below: Driving Directions out of the CDG Airport or connecting to Orly Airport)

Upon arriving in France, you are allowed to carry unlimited amounts of currency; however, declare to French Customs any currency, negotiable instruments or securities exceeding the value of €7,622.45.

Duty free purchases during your stay in France: You can reclaim Value Added Tax (TVA) from your purchases of either: you live outside of the European Union, or you are over the age of 15.

Upon leaving France you will need to get your Export Sales Slips stamped by Customs at the airport.

For further information on specific conditions that apply to currency and goods imports, the following French government agencies can help you:

Customs information center 08 25 30 82 63
Paris-CDG passenger Customs office 01 48 62 62 85
Paris-Orly commercial transactions Customs office 01 49 75 78 51
Paris-Orly passenger Customs office 01 49 75 09 10
Paris-Orly Police department 01 49 75 43 04
Paris-CDG Police department 01 48 62 31 22
Ministry of the Economy, Finance and Industry 01 40 04 04 04

Below is information regarding (a) driving directions out of CDG Airport, and (b) Connecting transportation to Orly Sud and Orly Orly Ouest Airports:

Leaving CDG Airport by Car

(a) To Paris, Porte de la Chapelle
- Take the A1 highway - takes 20-30 minutes.

(b) To Paris, Porte de Bagnolet
- Take the A3 highway to exit sign "Paris-Est", merging into A1 - takes 20-30 minutes.

CONNECTING TO ORLY AIRPORT - Check your receipt if your luggage was checked through to your final destination; otherwise follow the "Exit Baggage Reclaim" sign to retrieve them.

1. Landing at Paris-CDG Airport and connecting flight at Paris-Orly Sud:

(a) Arriving at CDG1: follow the “Exit-Baggage reclaim” signs. 2 Choices:
--After passing through the police and customs controls, make your way to exit 34 on the Arrivals level to catch the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays, and 7am-10:30pm weekends, at 30 minute intervals. Fare: €18.00 (subject to change).

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5 to 8 minutes, and usually takes one hour. Fare: €17.20 (subject to change).

(b) Arriving at at Paris-CDG2 A through G: follow the “Exit-Baggage reclaim” signs.
Arriving at Terminal 2G--make your way to terminal 2C or 2D by catching the free N3 shuttle (every 5-7 mins, 5:30am-11pm). 2 choices:

--Make your way to exit B1 for halls A and C, exit C2 for halls B and D, exit 3 Galerie level for halls E and F, to take the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare : €18 ( subject to change.)

--Go to “Aéroport Charles de Gaulle-TGV” railway station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5 to 8 minutes, and usually takes one hour. Fare: €17.20 (subject to change).

(c) Arriving at CDG3 and your connecting flight is at Paris-Orly Sud: follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, go to Paris-CDG1 by CDGVAL. Make your way to exit 34 on the Arrivals level, to take the Air France coach for Paris-Orly Sud. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare : €18 (subject to change.)

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates daily 6am-11pm, every 5-8 minutes. and takes usually 1 hour. Fare : €17.20 (subject change.)

2. Landing at Paris-CDG Airport and connecting flight at Paris-Orly Ouest:

(a) Arriving at CDG1 and your connection flight is at Paris-Orly Ouest. Follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, make your way to exit 34 on the Arrivals level to catch the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Sud 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 minutes. Fare: €18 (subject to change.)

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Sud Airport. This line operates every day 6am-11pm, every 5-8 minutes, and takes about one hour. Fare: €17.20 (subject to change.).

(b) Arriving at CDG2 ABCDEFG and your connection flight is at Paris-Orly Ouest: Follow the "Exit-Baggage Reclaim" signs. If you are landing at terminal 2G, go to either terminal 2C or 2D by catching the free N3 shuttle, running every 5-7 mins., 5:30am-11pm. 2 choices:

--Go to exit B1 for halls A and C, exit C2 for halls B and D, exit 3 Galerie level for halls E and F, to take the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Sud 6:30am-11:30pm weekdays and 7am-11:30 weekends, every 30 minutes.

--Make your way to the “Aéroport Charles de Gaulle-TGV” railway station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly ouest Airport. This line operates daily 6am-11pm, every 5-8 mins, and takes about one hour. Fare : €17.20 (subject to change).

(c) Arriving at CDG3 and your connection flight is at Paris-Orly Ouest: Follow the “Exit-Baggage reclaim” signs. 2 choices:

--After passing through the police and customs controls, go to Paris-CDG1 by CDGVAL. Make your way to exit 34 on the Arrivals level, to take the Air France coach for Paris-Orly Ouest. This line serves Paris-Orly Ouest 6:30am-10:30pm weekdays and 7am-10:30pm weekends, every 30 mins. Fare : €18 (subject to change).

--After passing through the police and customs controls, take the CDGVAL to the RER station. Look for RER line B to “Saint Rémy les Chevreuse”. Get off the train at “Antony” station. Then, ORLYVAL will take you to Paris-Orly Ouest Airport. This line operates every day from 6am-11pm, every 5-8 mins. and takes about one hour. Fare : €17.20 (subject to change).

Lost & Found at Paris de Gaulle CDG Airport

You can find the Lost & Found Office located in the Lost Property department of the Paris Police Headquarters
address:
36 Rue des morillons,75732 Paris Cedex 15
Tel : 0 821 00 25 25

Mail Center / U.S. Post Office at Paris de Gaulle CDG Airport

The Post Office offers general postal operations and is located at: CDG1 - pre-security and CDG2A pre-security, space & service level.

Pets / Animals at Paris de Gaulle CDG Airport

Your pet belongs to a domestic species
Transport of your domestic animal (dog, cat, hamster…) is authorized on domestic and international flights. Please contact your airline directly. See the list of airlines
Procedures When booking your flight, notify the airline of the presence of your pet (some airlines refuse to carry pets in the cabin). Confirm the pet's presence 72 hours prior to the flight. On the day of departure, carry with you the animal's up-to-date health certificate. Find out what is required for your destination (vaccinations, registration tattoo...). Quarantine may be required depending on the destination and circumstances.
Flight conditions Flight conditions depend on the airline.

In the cabin:
- the pet must weigh less than 4kg;
- the travel cage must be smaller than 115 cm linear (L+W+H).

In the hold:
- the pet must weigh over 4 kg;
- the hold is ventilated, heated and pressurized;
- the cage is anchored to remain stable throughout the flight (we recommend reinforcing with brown tape);
- your airline may sell you a travel cage suited to the airport;
- mark on the cage: the animal's name and registration tattoo number, your name and contact details, and your destination.
Rates Pets travel at same rates as excess luggage. Guide-dogs of passengers with a physical or sensory disability may travel free of charge in the cabin accompanied by their owner. They must be muzzled.
Top Your pet belongs to a wild or protected species
Transport of such animals is strictly regulated (e.g. a wild animal or reptile). Request information from your airline or the following ministries in France :
Ministry of Agriculture
01 49 55 49 55
http://agriculture.gouv.fr/

Ministry of Economy, Industry and Labour
01 40 04 04 04
http://www.minefe.gouv.fr/

Ministry of the Environment
01 42 19 20 21
http://www.environnement.gouv.fr/

Smoking at Paris de Gaulle CDG Airport

CDG Airport is a smoke-free environment. You may be allowed to smoke in bars and restaurants, check first.

 

Paris de Gaulle CDG Comments

  • Lost wallets, no answer

     

    On December 19th I forgot 2 wallets containing all my documents (except the passaport) and a certsain amount of currency. I wrote 3 emails to address that Air France sent me, but I never get an answer. Just to avoid common difficulties with English one of those was in French. I am very upset for the quality (???) of the CGG service. En tous cas politesse est morte. I will never use this airport for my flights and those of my staff. DON'T FLY TROUGH CDG IT'S A GOOD SUGGESTION

     

  • I FORGOT TO PICK UP MY GOLD BANGLE

     

    I was travelling from CDG to BOM on AF218 on 21Oct11. While screening my stuff at the XRAY machine near gate C88 on terminal 2C just behind the immigration counters, I forgot to pick up my gold bangle after the same was screened. Request if you can advice how do I try getting it back. Many thanks ARCHANA NAIK archie1809@yahoo.com

     

  • Lost My Mobile Telephone!

     

    I travelled on 21st Oct from CDG to ABZ on flight AF5558 at 15.30hrs. Unfortunately I have lost my mobile telephone. I was in the business lounge at terminal 2E (gates 21-47) which is where I last used it. From the lounge we departed via gate 22 and was transferred by bus bus to the aircraft. We were seated in row 11 on the aircraft, with our party occupying all 4 seats. The telephone has either been found in the lounge, on the transfer bus or on the aircraft. Details of telephone; Sony Ericcson, colour white with a broken front screen Please advise if this has been handed in so that I can organise to get it returned to me. The telephone is not valuable but the photographs that are in the memory are!

     

  • LOST VW CAR KEY

     

    I HAVE LOST MY VALKSWAGON CAR KEY AT TERMINAL 2E, PLEASE CONTACT ME AT michaelsweswe@gmail.com

     

  • Travel Kennel for Pet

     

    Does anyone know if there is a place to purchase dog kennels for travel on a plane at the airport?

     

    Add a comment.    
  • Lost Canon Powershot

     

    Lost a canon power shot in black case Aug 14th . I will talk to God and make sure yo got to heaven if you find and return ;) Mike

     

  • lost camera

     

    Hello We were traveling on Saturday, July 23, 2011 and were in Terminal 2A and left our Fuji camera in a black bag under a table where we were eating. Please if you have it, could you contact me at: imarosenbloom2@aim.com. We would be so grateful!

     

  • Lost iphone 4

     

    I was waiting to board a flight to Rion on 15th June 2011 and walking about terminal 2F when I noticed I had lost my iphone 4. I last had it in in terminal 2F. I would be so grateful for its return by the hopefully honest person who found it, I would even pay for its return. It has a keypad lock code and has now been blocked by the service provider so is useless to whoever has found it. Please get in touch with me by email on macleanroy@hotmail.com Thanks in advance.

     

  • Lost Camera

     

    Bonjour, I came through your airport on the morning of 9 June, 2011. My husband and I were on flight DL 219 from CDG to Minneapolis, departing from gate E39. We went through security at around 8 am, had breakfast in a small patisserie near our gate. We shopped in the duty-free shops. Somewhere in route that day I lost my camera. It was a small hand held Olympus camera that actually has my name and address on the camera. It was in a small hot pink case. While the camera itself if not an expensive one, it held all the photos of a 10 day trip to the South of France as a celebration of our 40th wedding anniversary. If there is a lost and found or another way to check for lost items, please let me know. Merci beaucoup.

     

  • Sunglasses

     

    I lost my Tiffany prescriptions sunglasess. If you find them please let me know. I need them badly!

     

  •  

    A blackberry cell phone that belongs to Steve Arless was located on Thursday, June 1, 2011 and was to be returned to our coporate office. I spoke to Mary the following day and gave her the shipping instructions and asked her to call me with the FedX tracking number. I have not heard from her since and I am very concerned. Please contact me via email norma@cardioinsight.com and let me know the status of this shipment.

     

  • I lost my wallet in the customs area

     

    To whom it may concern, I lost my wallet, it was inside a fabric bag. This was last May 27 in Terminal 2B (Easyjet flight) around 17:30 pm. My mail: aidebeltran@msn.com I'm back to Paris in June 3rd. Thanks in advance.

     

  •  

    Bonjour, I left my wallet at the cafe "Ritazza SAT 4" ) near the cachier" in terminal 1 near gates 15-17 on Saturday 21st of May 2011 at 3:00 pm before plane take off to Cairo at 3:45 pm I came back to the cafe after 5 minues to get my wallet but found it closed??!!!!. The wallet contains 200 Euros + 5 credit cards an my Egyptian ID card. I have the receipt from the cafe and i can scan it and email it to you if you wish I appreciate your help. Merci Mohamed Hassan Nab Email: mhassannab@hotmail.com

     

  •  

    I lost my ipod classic in the CDG airport vip lounge april 16, engraved on back with Happy Fathers Day. Help!

     

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