Ted Stevens Anchorage Airport ( ANC ) Guest Services and Help

Guest Services at Ted Stevens Anchorage ANC Airport

Other services offered at Anchorage Airport:

Airport Paging - at South Terminal 907-266-2860; at North Terminal 907-266-2657.
Free Airport Shuttle Buses:
(a) Every 15 mins between South Terminal & Rental Car facility; 
(b) on demand from North Terminal (use the wall-mounted phone adjacent to curbside at southeast end exit door); a dedicated telephone line connects directly with shuttle dispatch.
(c) Shuttle services to/from 'Park, Ride & Fly' lot, used for extended stay) will be provided on demand by calling Republic Parking at 907-677-1074.
Visitor Information Center - open daily in both the South (Domestic) and North (International) terminals of the Airport - are staffed with helpful volunteers organized by 'Visit Anchorage' (for more information, visit: anchorage.net).  
    The South Terminal visitor information center (tel. 907-266-2660) is located on the baggage claim level, at C Concourse, located behind the escalators  - open  daily 9am-4pm . A smaller kiosk is on the same level, at  A Concourse, across from carousel 4.
    The North Terminal has two visitor information center (tel. 907-266-2657) is located in the terminal's lobby and is staffed during scheduled flight arrivals.
Baggage and Freezer Storage Service is available from:
(a) Huntleigh USA (tel. 907-248-0373 at the South Terminal, level 1, next to baggage carousel 4. 
(b) Alaska Luggage & Seafood Shipping Services (tel. 644-8256) - located on level 2, across from the TSA checkpoint.
Presentation of boarding pass for both companies is required.
Alaska Native Art Displays are located in (a) the Mezzanine of the C Concourse, above passeger exit lane; and (b) in 'Northern Lights Corridor', which connects the terminal with railroad & rental car facilities.
USO / Military Lounge:
The Atwood Military Lounge (tel. 907-248-2535; e-mail asymcalounge@yahoo.com) is in the South Terminal's level 1, behind the escalators.

Lost & Found

The Lost & Found Office at ANC Airport is located in the public hallway between TSA checkpoint & B&C concourses & the Seafood House.  The office is open weekdays 8am-12pm (tel. 907 266-2623).   Address:  Anchorage Airport, Airport Lost & Found, PO Box 196960, Anchorage AL 99519-0629.

If you lost an item onboard of your airplane, contact the airline's lost & found department.
If you lost an item inside the terminals, parking places or on the shuttle bus, call the Airport's Lost &  Found office.

Mail Center


Pet relief areas at both terminals of ANC Airport are adjacent to baggage claim doors, with directional signs located at curbside.

Pets need to be in a kennel or on a leash inside the terminals. 
Each airline has its own regulations regarding taking pet onboard their carrier.

If shipping as cargo - contact: Alaska 1-800-252-7522; Delta 1-800-352-2746 or United 1-800-575-3335.


International Travelers at Ted Stevens Anchorage ANC Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.