• IAD Airport Contact
  45020 Aviation Dr
  Sterling, VA 20166
  Phone: (703) 572-2700
  Website for Washington Dulles Airport: http://www.metwashairports.com/Dulles/
  
  

• IAD Airport Overview
  Washington Dulles International Airport (IAD) was groundbreaking when it opened in 1962, but it feels inefficient and dated by today’s airport standards. Built on farmland 26 miles west of Washington, D.C. in northern Virginia, Dulles was the first U.S. airport specifically built for commercial jet aircraft. Its distinctive terminal is a sweeping structure of glass and concrete, yet the drab and awkward interior doesn’t live up to its striking exterior. Passengers connect from the main terminal to the concourses on the euphemistically named “mobile lounges,” which are actually elevated and extra-wide buses. The mobile lounges will be replaced by a much-anticipated automated airport train system in the near future. IAD airport is a major international and domestic gateway served by 15 major domestic airlines, 8 regional airlines and 20 major international airlines. Travelers can easily reach over 35 foreign destinations and 68 U.S. cities from the airport. Dulles IAD airport itself is not as easy to reach given the limited public transportation options – most travelers without cars have to opt for an expensive cab ride to downtown Washington D.C.

• Baggage Carts / Skycap
  Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim
  Baggage Claim areas are located in each of the IAD terminals.
  
  

• Banking / ATM Services
  ATMs are located throughout the terminals and concourses.
  
  

• Concourses
  There is a Main Terminal and five Councourses (A, B, C, D, G).
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• International Travelers
  Passengers arriving on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal.
  
  

• Internet Access
  Wireless internet is available throughout IAD airport. There are also six Internet kiosks throughout the airport. At each kiosk, the access fee is $3.50, plus a $4 charge per 10 minutes - which comes out to be a $27.50 hourly rate. Internet Kiosks are located in Concourses A & C. Business Service Centers are located on the East End (703) 572-2963 and West End (703) 572-2969, and on the Ticketing Level (upper level) of the Main Terminal, providing foreign currency exchange, insurance, facsimile and photocopying equipment, notary public and other services. Hours are 7 a.m. to 9 p.m. daily.
  
  

• Lost & Found
  Passengers attempting to locate lost items should check with their airline first, or the Airport Police at (703) 572-2954. For items lost for four days or fewer, call the Authority Police. For more details regarding lost item descriptions and case-specific items, visit http://www.mwaa.com/dulles/lost.htm.
  
  

• Main Terminal / Concourses
  There is a Main Terminal and five Councourses (A, B, C, D, G).
  
  

• People With Special Needs / Persons With Disabilities
  Public Telephones:
  In all terminals, wheelchair accessible TDD (Telecommunication Device for the Deaf) phones can be found at various locations throughout each building. Most telephones are equipped with volume control. At most locations, one telephone in each bank is wheelchair accessible and is equipped with a shelf and outlet to accommodate a patrons portable text telephone. All accessible telephone. have clear pathways for wheelchair patrons.
  
  Public Address and information Systems:
  At the A Gates, B Gales and T Gates, a Visual Paging System is used in addition to the Audible Public Address system for the broadcast of airport information to the general public. At the A Gates, visual pagers are prominently located in all waiting areas. At the B Gates, they are located in the shuttle docks and at the telephone banks. At the T Gates, visual pagers are located above the telephone banks. At the A and B Gates, within each airline waiting area, visual announcements of boarding information and procedures can appear on monitors so that all passengers are able to participate equally in the boarding process. Flight Information Display System (FIDS) boards are placed throughout all terminals.
  
  Public Restrooms:
  Restrooms are fully accessible with toilet stalls for individuals with disabilities. Most toilet stalls have infrared flush devices. All of the sinks in each restroom are placed at an accessible height and infrared devices are used to activate the water at most locations. Baby changing stations have been placed at an accessible height in both men’s and women’s rest rooms al moil locations A unisex companion care restroom is provided adjacent to the public restrooms at many locations.
  
  Wheelchairs:
  Arrangements for a wheelchair in any of the terminals can be made through the airlines or with any skycap at the Airport. Please notify your airline in advance of your visit so that they can better serve your needs.
  
  Elevators:
  The elevators are equipped with raised Braille buttons and are accessible to wheelchair-bound patrons. At some elevators, an electronic voice announces arrival at each floor.
  
  Public Seating:
  Public seating is available throughout the terminals at the hold rooms, in the concourses, and in the baggage claim areas.
  
  Public Parking:
  There are three alternatives for parking at Washington Dulles International Airport: Hourly, Daily and Economy. Within these areas there are public parking spaces designated for individuals with disabilities. In Hourly and Daily lots, these spaces are located on the closest possible path to the Main Terminal or to ground transportation. In the Economy lots, spaces are located next to each shuttle bus shelter.
  
  Ground Transportation:
  Airport shuttle buses are equipped with wheelchair lifts.
  
  Large print and Braille versions of this information is available at the Information Counters.
  
  

• Pets / Animals
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is not permitted in Dulles airport.
  
  

• Travelers Assistance
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  There is an Airport Information Booth located in the lower level of the Main Terminal.
  
  Travelers Aid
  Travelers Aid services are available at the Information Counter in the Main Terminal on the Baggage Claim (lower) Level. For more information call (703) 572-8296.
  
  Dulles Information: (703) 572-2700
  Airport Police: (703) 572-2952
  
  Paging Information
  Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296 or Foreign Visitors Information Desk, (703) 572-2536. Courtesy paging phones are available in the Midfield Concourses. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.
  
  Washington Dulles International Airport
  45020 Aviation Dr
  Sterling, VA
  20166-7506
  
  

Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.