Washington Dulles Airport (IAD) Guest Services and Help

Other services offered at Dulles Airport:
The  Airport Information Booth is located in the lower level of the Main Terminal.

Travelers Aid has several stations at the Airport:
Main Terminal, immediately beyond the security checkpoints above the AeroTrain station;
Baggage Claim level near Carousel 6 and 11. (tel.703-572-8296); and near Carousel 14 (International Arrivals area);
Additional podiums are  in the A, B, C and D Gates.

Paging Information
Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296 or Foreign Visitors Information Desk, (703) 572-2536. Courtesy paging phones are available in the Midfield Concourses. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.

Passenger Pickup
Drivers should follow signs to the Arrivals Level curbside.  Arriving passengers proceed from baggage claim up a ramp trouth doors (1 to 7) and step outside. curb signage matches door numbers. 

USO Lounge at Dulles International Airportat: Main Terminal, Arrivals Level, across from baggage claim device #12.
Hours: Daily from 6am-10pm. Phone: 703-572-4876.

Massage Bar - 703-572-6075 (Concourse B, B71)

10-minute Manicure - 703-661-1910 (Concourse D at D13)

Shoeshine - Main Terminal, pre-security and Concourse C Aerostation; and at baggage claim level.

The USO Lounge for military personnel and their families is on the Arrivals level, across from Baggage Claim 12 (tel. 703-572-4876. Open 6am-10pm.

Passengers arriving at IAD Airport on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal.  Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel 15.  From the Main Terminal, this is located inside Arrivals Door 1 and 2.

1. If you lost an item onboard the aircraft or the jetway contact your airline's lost & found department.

2. If you lost an item at security checkpoint, contact TSA at tel: 703-662-2234; fax 703-661-6914. The Transportation Security Administration (TSA) Lost & Found Office is on the Arrivals level, behind baggage claim 1. Open Mon-Sat 10am-2:30pm only.

3. For all other locations inside the Airport contact Central Lost & Found at tel. 703-572-8479; fax 703-572-6512; or go to Arrivals level - the Lost & Found office is behind baggage claim 2), open weekdays 9am-3pm; Sat 10am-2:30pm.

4. If you lost an item in the Washington Flyer taxicab call 703-572-8294 or toll-free 1-88-927-4359 & press 3.

IAD has five pet relieve areas, three of which are outdoors and two are post-security:

1. Outside the Main Terminal, at (a) West end of Departures level, near walkway to Daily Garage (take door close to Dela ticket counter, then turn left. (b) East End  of baggage claim level; folllo signs near bagage claim 1 marked 'Service Animal Relief Area'. (c) East End of Departure level - exit door closest to United Airlines ticket counter; turn right.

2. Inside at post-security - (a) at A & B gates (between concession area & gate A31); and (b) at C & D gates (across from gate D-1.

Smoking is permitted outside the Main Terminal and in smoking lounges located in the B, C and D-Gates.

General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.