Washington Dulles (IAD) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
There is an Airport Information Booth located in the lower level of the Main Terminal.

Travelers Aid
703-572-8296 (Main Terminal, Baggage Claim 4); (Baggage Claim, International Arrivals)

Dulles Information: (703) 572-2700
Airport Police: (703) 572-2952

Paging Information
Paging for the Main Terminal only is available at the Travelers Aid Desk, (703) 572-8296 or Foreign Visitors Information Desk, (703) 572-2536. Courtesy paging phones are available in the Midfield Concourses. This service can also be arranged by contacting the airline on which the passenger is arriving or departing.

USO Lounge at Dulles International Airportat: Main Terminal, Arrivals Level, across from baggage claim device #12.
Hours: Daily from 6am-10pm. Phone: 703-572-4876.

Butter London - 206-826-4835 (Concourse B, B67) - 7am to 9pm

Massage Bar - 703-572-6075 (Concourse B, B18) - 10 am to 8pm

Shoeshine - pre-security and Concourse C mobile lounge dock

Triptel - 703-572-8777 (Main terminal, Baggage Claim) - 8am - 9pm


International Arrivals at Dulles Airport:

Passengers arriving on international flights are transported by mobile lounges from the plane to the International Arrivals Building (IAB) located at the west end of the Main Terminal. Once cleared through the IAB, passengers enter the terminal adjacent to Baggage Claim Carousel #15. From the Main Terminal, this is located inside Arrivals Door #1 and #2.
LOST AND FOUND AT DULLES AIRPORT:

1. Items left at the security check point areas:
Contact TSA Phone: 703-662-2234; Fax: 703-661-6914 ; E-mail: Lost and Found for Dulles at TSA

2. Items left on aircraft or the jetway:
Contact the airline on which you traveled

3. Items left on flyer buses or taxis:
Contact Washington Flyer Phone: 703-572-TAXI (8294); Toll Free: 1-888-927-4359

4. For items other than the above:
Contact the Dulles Airport Central Lost and Found tel. 703-572-8479, fax 703-572-6512, or you can try e-mailing (Dulles Lost and Found) as well. Leave your name, phone number, email address, a detailed description of the item, date of loss, and location where item was last seen. For cell phones please contact your service provider and obtain your phone’s ESN number. Positive proof of ownership will be required to claim an item. Be sure to leave your fax number to obtain a Property Release Form, if not obtained via Acrobat Reader download.

To acquire item(s) from the Central Lost and Found office, you will need a PROPERTY TAG REFERENCE NUMBER which you can obtain from the Lost and Found Office. You can then:

PICK UP YOUR ITEM(S) IN PERSON; YOU WILL NEED A PHOTO ID. PLEASE CALL FIRST FOR AN APPOINTMENT SO THAT YOUR ITEM WILL BE READY FOR PICK-UP TO REDUCE THE AMOUNT OF WAIT TIME.
HAVE A DESIGNATED PERSON PICK UP YOUR ITEM(S) WITH A PROPERTY RELEASE FORM FILLED OUT BY YOU INDICATING THEY HAVE YOUR PERMISSION TO PICK UP YOUR ITEM(S) AND A COPY OF YOUR PHOTO ID. YOUR DESIGNEE WILL NEED TO PROVIDE A PHOTO ID WHEN PICKING UP THE ITEM(S). ARRANGE FOR SHIPPING OF YOUR ITEM(S) BY CALLING THE SHIPPING COMPANY OF YOUR CHOICE OR BY CALLING THE CENTRAL LOST AND FOUND OFFICE AND THEY WILL MAKE THE ARRANGEMENTS FOR YOU. A PROPERTY RELEASE FORM FILLED OUT BY YOU IS NEEDED, INDICATING WHICH COURIER SERVICE AND A COPY OF A PHOTO ID. NOTE THAT THE AIRPORT DOES NOT PAY FOR SHIPPING OF ITEMS.
Return your completed Property Release Forms to the Lost and Found Office by fax, e-mail, or U.S. Mail. The fax number is 703-572-6512, e-mail (Dulles Lost and Found), or voice mail on 703-572-8479.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is not permitted in Dulles airport. However, smoking is permitted outside the Main Terminal and in smoking lounges located in Concourses B, C and D.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.