Houston Hobby (HOU) Airport

Guest Services and Help

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Hobby Airport Guest Services, Airport Information and Travelers Assistance
Multi-lingual Special Service Representatives (SSRs) in uniform are located at various high-traffic locations throughout the terminal. SSRs welcome visiting dignitaries and provide assistance to medical patients. The airport staff can also book the airport meeting room or suggest alternative accommodations at some of the major hotels nearby.

HOU Airport offers many service oriented amenities to passengers, including Wi-Fi wireless Internet access, a currency exchange booth, cash machines, a shoe shine stand, a USO center, and multiple dining/shopping options.

The black airport telephones located inside the main lobby and the white phones located in the Central Concourse area are for paging assistance. Visually or hearing challenged individuals may request more information by calling 713/640-3000 or our TDD number, 713/641-7781.

This is a list of HOU Airport amenities:

* WI-FI Internet Service
* Multi-lingual Special Service Representatives located in the ticket lobby and baggage claim area to assist passengers.
* Many food and beverage establishments.
* Well stocked conveniently located newstands.
* Specialty and gift retailers.
* Wi-Fi wireless internet.
* Scheduled and on-call ground transportation.
* Diverse parking choices.
* Visitor information centers.
* Eight on-airport car rental companies.
* Currency exchange booth.
* ADA amenities.
* Variety Airline choices for domestic flights.
* Designated smoking areas, 25 feet away from the entrance of terminal buildings
* USO Center
An information booth is located on the baggage claim level of the main terminal to help with those needing help with lost and found items.


There is a US Postal Center and Mail Box in Terminals A & B.


PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
See "Guest Services".