Houston Hobby Airport (HOU) Guest Services and Help

Other services offered at HOU Airport:

Multi-lingual Special Service Representatives (SSRs) in uniform are located at various high-traffic locations throughout the terminal. SSRs welcome visiting dignitaries and provide assistance to medical patients. The airport staff can also book the airport meeting room or suggest alternative accommodations at some of the major hotels nearby.

For Paging, use the black airport telephones located inside the main lobby - or the white phones located in the Central Concourse area .

Visually or hearing challenged individuals may request more information by calling 713/640-3000 or our TDD number, 713/641-7781.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. The information booth on the baggage claim level handles lost & found matters.

2. If you lost an item at the ticket counter, gate area or onboard your airplane, contact your airline (SW 888-202-1024; AA 713-640-7331; Delta 713-640-3815; JetBlue 713-845-6661 & AirTran 800-965-2107, X 1345.

2. If you lost an item at the security checkpoint, contact the TSA Lost and Found at 713 454-6933.

3. If you lost an item anywhere else in the terminal, contact the HOU Lost and Found office at 713 845-6673 or email has.houlost@houstontx.gov.  

A Mail Box in the Central lobby of HOU Airport.

Pets are not permitted inside the Terminal unless in a kennel - with the excepion of working dogs on a leath.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Smoking is not permitted inside the terminal complex.