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- ZRH Airport Contact
Zurich
Switzerland
Phone: +41 (0)43 816 22 11
Email: info@zurich-airport.com
Website for Zurich Airport: http://www.zurich-airport.com
- ZRH Airport Overview
Zurich Airport ZRH, located near its namesake city, Zurich, Switzerland, is the gateway to beautiful Switzerland, to Europe and the World.
Zurich Airport considers itself a city in its own right, offering all the amenities of a world-class airport. Every day, roughly 70,000 people pass through it. More than 120 airlines fly to 93 European and 42 foreign destinations. In 2008, over two million passengers a month flew from, arrived at or transferred via Zurich Airport.
Zurich Airport offers VIP services that cater to the special needs of heads of state, international stars, top business managers, etc. Among its many other services are exceptional family/child care facilities, Day and overnight single, double & triple accommodations with showers; bicycle and sports equipment rentals, etc. (see "Guest Services" for details.
The Airport's Operator is Flughafen Zurich AG, which also uses the name Unique.
Zurich Airport's address is 8058 Zurich Flughafen, Switzerland.
- Baggage Carts / Skycap at Zurich ZRH Airport
Pick-up and porter service provided by Customer Ground Service from any location at the airport (fees apply). Groups of travellers starting from 10 persons with at least 10 pieces of baggage please pre order 48 hours before your journey. Tel: +41 (0)76 356 85 85; Fax: +41 (0)43 816 67 25
- Banking / ATM Services at Zurich ZRH Airport
ATMs are available throughout the terminals. Union Bank of Switzerland (UBS) has a branch at check-in 1.
- Currency Exchange at Zurich ZRH Airport
Currency Exchange service is available at Arrivals areas.
- Business Services at Zurich ZRH Airport
Public Wireless LAN is suitable for anyone who needs to be connected to the Internet when out and about. With transmission speeds of up to 11 Mbit/s, it uses data communication formats that are already available, such as HSCSD or GPRS, but is considerably faster and easy to use.
Because a separate, standard Wireless LAN card is used, there is no need to connect the laptop to a mobile phone, which can be used normally during a Public Wireless LAN session.
There are several access points in the main waiting areas at Zurich airport. These Hotspots provide a direct connection to the Internet
As a special service the Airport provides free Internet access to flight plan information, train schedules or bus services at Zurich Airport.
In addition to a laptop or pocket PC (e.g. iPad) you need an installed standard Wireless LAN card, based on Standard IEEE 802.11b.
To access WLAN you need: a notebook/laptop or PDA with Windows 98/NT/2000/XP/CE/Palm OS and a Wireless LAN card.
The access points (Hotspots) accept all devices using "none" or "any" as network designation (SSID). This corresponds to the default setting applied when installing a WLAN card. Please deactivate WEP
Hotline for Unique - 7am-7pm. Tel: +41 (0) 900 81 6789 (CHF 1.10/min. incl. VAT)
Hotline for Swisscom - Mo-Fri 8am-10pm; Sat 8am-5pm. Tel: +41 (0)900 333 221
Hotline for Monzoon - 24/7; Tel: +41 (0)800 666 966
Hotline for Init Seven AG: - 9am-12 noon and 1:30-5pm. (CHF 2.13 incl VAT)
- Emergency / Medical Services at Zurich ZRH Airport
EMERGENCY MEDICAL SERVICES - call 144 or 118
Airport Dental Services at Office Building Car Park 1, 2nd Floor. Tel: +41 (0)43 816 61 61
Airport Medical Center at Office Building Car Park 1. Tel: +41 (0)43 816 60 00
Amavita - Pharmacy - Tel: +41 (0)58 851 32 49; Fax: +41 (0)58 851 34 49 - E-mail: ama249@amavita.ch
- Interfaith Chapel / Religious Options at Zurich ZRH Airport
Chaplaincy: available to all people traveling via Zurich airport, staying at the airport, or work or visit the airport. Offered by the Evangelical-Reformed Church and the Roman-Catholic Church of Zurich.
Phone: +41 (0)43 816 57 57; Fax: +41 (0)43 816 57 59; E-mail: team@flughafenpfarramt.ch
- Internet Access at Zurich ZRH Airport
Public Wireless LAN is suitable for anyone who needs to be connected to the Internet when out and about. With transmission speeds of up to 11 Mbit/s, it uses data communication formats that are already available, such as HSCSD or GPRS, but is considerably faster and easy to use.
Because a separate, standard Wireless LAN card is used, there is no need to connect the laptop to a mobile phone, which can be used normally during a Public Wireless LAN session.
There are several access points in the main waiting areas at Zurich airport. These Hotspots provide a direct connection to the Internet
As a special service the Airport provides free Internet access to flight plan information, train schedules or bus services at Zurich Airport.
In addition to a laptop or pocket PC (e.g. iPad) you need an installed standard Wireless LAN card, based on Standard IEEE 802.11b.
To access WLAN you need: a notebook/laptop or PDA with Windows 98/NT/2000/XP/CE/Palm OS and a Wireless LAN card.
The access points (Hotspots) accept all devices using "none" or "any" as network designation (SSID). This corresponds to the default setting applied when installing a WLAN card. Please deactivate WEP
Hotline for Unique - 7am-7pm. Tel: +41 (0) 900 81 6789 (CHF 1.10/min. incl. VAT)
Hotline for Swisscom - Mo-Fri 8am-10pm; Sat 8am-5pm. Tel: +41 (0)900 333 221
Hotline for Monzoon - 24/7; Tel: +41 (0)800 666 966
Hotline for Init Seven AG: - 9am-12 noon and 1:30-5pm. (CHF 2.13 incl VAT)
- Lost & Found at Zurich ZRH Airport
GENERAL GUIDELINES:
Items Lost on the airplane and around ticket area: Contact your airline;
Items Lost in the security areas - contact the security staff
Items Lost at the parking lots/garages - contact the garage managing agent
Items Lost at any other part of the airport terminals - contact its Lost & Found Office.
Dnata Switzerland AG: Tel: +41 (0)43 815 83 11; Fax: +41 (0)43 815 83 15; E-mail: zurich@dnata.ch:
Lost & Found 2:
Open 8am - 10.30pm Tel: +41 43 812 19 03 (English). In charge of: chartered flights, Air Berlin, British Airways, Continental, Edelweiss Air, Emirate Airlines, Helvetic.
- Mail Center / U.S. Post Office at Zurich ZRH Airport
There is a Post Office on airport premises.
- Main Terminal / Concourses at Zurich ZRH Airport
Zurich Airport consists of Terminals A and B with Arrivals 1 & 2 and Check-Ins 1, 2 & 3, and a separate Dock E as well as adjacent Car Parks 1 - 6.
Public zones (pre-security): Railway station, Check in 3, Airport Shopping, Arrival 2, Arrival 2, Check in 2, Check in 1, Meeting Points Arrival 1 & 2
Passenger zones (post-security): Airside Center, Gates B, Gates A, Skymetro, Dock E Arrivals / Departures.
SITE LIST:
APC - Arrival 2
AS - Airport Shopping
A - Arrival 1
B - Arrival 2
A102 - Area 102
AJ2 - Departure hall 2
C-1 - Check- in 1
C-2 - Check-in 2
C3 - Check-in 3
E - Dock E
- People With Special Needs / Persons With Disabilities at Zurich ZRH Airport
Zurich Airport's facilities are accessible to all passengers.
Travel accommodations for passengers with restricted mobility (PRMs).
PRIOR TO DEPARTURE:
When you or your travel agent make airline reservations, state clearly your disability status and whether you want to use your own wheelchair or need one on loan from the Airline. It is crucial to contact your airline at least 48 hours before your scheduled flight in order to enable them to make the proper arrangements.
AT CHECK-IN:
Early check-in (2-3 hours in advance) is recommended. PRMs will be brought to the aircraft in their own wheelchairs wherever possible, and will be tagged with a “Delivery Aircraft” label and properly stowed in the aircraft hold after passenger is seated on board. (Remove personal effects like seat cushions, rear-view mirror, etc. to avoid loss or damage.) PRMs without their own wheelchairs will be cared for according to their disability.
All baggage and freight items must be x-rayed and checked--it is necessary therefore to make clear whether a PRM with an electrically powered wheelchair or minitrac can proceed to the gate independently.
Electrically powered wheelchairs with either a wet, dry or gel battery: The battery must be disconnected from the motor. Wet batteries should be properly packed.
Zurich Airport distinguishes 3 categories of wheelchairs:
WCHR = PRMs requiring a wheelchair for longer distances, but who are able to board and exit the aircraft on their own.
WCHS = PRMs who cannot board or exit the aircraft on their own, but are able move about inside the aircraft by themselves.
WCHC = PRMs who are completely immobile.
BLND: Blind passengers
DEAF: passengers who cannot hear, as well as passengers who cannot hear and speak.
These 4-letter codes are included in the passenger reservation to notify the airline and handling agent of the passenger’s disability.
- Pets / Animals at Zurich ZRH Airport
Pets are not allowed at the airport, provided they are working dogs or are in a secure kennel. If you are traveling to another country, you may want to contact its embassy as to their individual regulations regarding shots and documentation. Or contact:
Swiss Federal Veterinary Office – import/export regarding animals & pets - located at Freight 1, freight zone West, second floor.
Contact: Dr. med. vet. Adrian Schmitt, Head of GTD ZK 11
Address: Postfach 170, 8058 Zürich-Flughafen
At Tel: +41 (0)43 816 41 41; Fax: +41 (0)43 816 41 40; e-mail: gtd-zh@bvet.admin.ch
- Security at Zurich ZRH Airport
Current security measures comply with all national and international provisions for security. The security organization at Unique (Flughafen Zürich AG) is a complex system that relies on a comprehensive approach of preventative measures and active intervention.
In addition to the airport's security staff responsible for preventative measures, the airport also has a reaction force made up of the airport police and fire fighting service as well as Unique's rescue services, who are on hand 24/7 to respond to minor incidents, emergencies, as well as major crisis situations.
The rules and recommendations of the International Civil Aviation Organization (ICAO) serve as a yardstick in all areas, as do the occupational safety and fire prevention regulations applicable to operational safety.
Airport Police: at Office Building Car Park 1; tel: (24 hrs) +41 (0)44 655 57 00
Border Police: at Check-in 2; tel: +41 (0)44 655 57 65
- Smoking at Zurich ZRH Airport
Smoking is not permitted within the Terminals.
- Translation at Zurich ZRH Airport
Zurich Airport has a multi-lingual staff on call. There is also a "Dolmetsch" (Translation" office in both Check-in 1 and Check-in 2. For translation of documents or simultaneous interpretation, contact the Radisson SAS Hotel at Zurich Airport. Tel: +41 (0)44 800 4040.
- Guest Services at Zurich ZRH Airport
SERVICE CENTER AT ZURICH AIRPORT: Tel: +41 (0)43 816 86 00; Fax: +41 (0)43 816 86 08; E-mail: servicecenter@flughafen-zuerich.ch; Map: Airport Shopping
This is the central location for information and customer service at Zurich Airport, including baggage storage, safe-deposit boxes, cloakroom (coat-check) service, parking services (deposit of company parking cards, car keys etc.), sale of airport vouchers, reservation of hotel rooms and tourism services, courier and copy services, concerts tickets, rental and repair of baby strollers and child car seats as well as rental of bicycles and inline skates. Open daily 6am-11:30pm.
(a) Showers:
Service Center offers the first public access to showers at CHF 15.00. Price includes a towel and a shower gel; open daily 6am-10 pm.
(b) Recreational Rentals:
The Service Center offers Bicycle rental for men, women and children; helmet included; Rental of inline skates for men, women and children, protective equipment included. Rental of Nordic Walking sticks in adjustable sizes. You can also buy some of these items.
(c) Rental and repair of baby strollers and child car seats
The Service Center offers Rental & repair of baby strollers and child car seats.
Dnata Switzerland's Special Assistance desk
Special assistance for travelling unattended minors/children, disabled persons or first-time travelers. They will be assisted and/or accompanied up to the aircraft's entrance. Dnata Switzerland's Special Assistance desk is located at check-in 2. Stop by and ask for their special assistance.
CGS Customer Ground Services at Operations Center (OPC), 7th Floor. Tel: +41 (0)43 816 6700; Fax: +41 (0)43 816 6515; e-mail: info@cgs.ltd.com
Swiss Railway Travel Centerwill furnish you with their time-tables and fees, as well as tickets. Inquire as to the status of the Glatt Valley Rapid Transit (under construction).
VIP Service
Escorting business executives, foreign dignitaries, VIPs/CIPs, scientists, pop-culture and sports idols, etc. to and from the aircraft, swiftly and discreetly. It also arranges for transportation, lounge service and functions and events in the Conference Center, in a range of facilities at the airport, or in the VIP lounge. Contact: Airport VIP-Service - E-mail: vip@unique.ch; Phone: +41 (0)43 816 21 42; Fax: +41 (0)43 816 72 56; Map: Office Building Car Park 1. A service of: Unique (Flughafen Zürich AG)
Family/Child/Baby Services - Zurich Airport is one of the few airports in the world to offer staffed nurseries/playrooms in the departure zones at Gates A and E. They provide a space for children to play and have fun, and a quiet place for parents and babies. However, at least one person must be on hand to watch the children.
Service is free and available to all passengers from any airline. There is a well-trained staff of childcare providers proficient in languages to ensure that guests both large and small are well looked after. They can also provide flight information, help with minor problems and arrange medical care.
Open at Transit A: daily 6:30am-10pm - Tel: +41 (0)43 816 46 31
Open at Dock E, 3rd floor: daily 7am-1:30pm
Rooms for Rent Clean, simply furnished rooms (single, double or triple) located in the transit area beyond passport control:
For long stopovers or overnight stay available 24/7, with shower facilities. Located at end of Dock A, close to Gates 80-89. Gates 80-89. Services include:
TV-room with kitchen and reading corner; wake-up call; adjustable air-conditioning; towels, shampoo, soap, hairdryer, various personal care products (some personal care products for sale); complimentary coffee/tee; Shoe cleaning machine; snack machine; INTERNET ACCESS right outside dayrooms, telephone cards available.
Reservation Dayrooms - E-mail: dayrooms@unique.ch; Tel: +41 (0)43 816 21 08. Please indicate the following information upon reservation:
• Last name, first name, nationality
• Flight information (date, time, flight number) of the arriving flight (the room will be freed up again 1 hour after the arrival time!)
• Flight information for the outgoing flight.)
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