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Amsterdam Schiphol AMS Airport Terminal Map

Main Terminal / Concourses at Amsterdam Schiphol AMS Airport

Schiphol Airport: Layout of Terminal & Piers;  Arriving /Connecting Passenger Procedures;  Flight Transfer; Meeting/ Picking Up; Terminal Details; and Services /Amenities:

Schiphol Airport has one large passenger terminal with three-levels
everything is under one roof, including Piers (Concourses) B-C, D, E, F, G-H & M:  The local train station is directly below the passenger terminal, while you can walk straight to the departures or arrivals hall from Schiphol Plaza. Arrivals is on the ground level and Departures is on the second level, with stairs leading up to the Top level, housing airlines lounges and other amenities.

NEW: 1. The Departure / check-in area now has the newest self-service baggage drop-off units available for expedited check-in.  2. Throughout the Terminal WiFi access is free for the first hour.

NOTE:  While extensive work is in progress under the first phase of the Terminal's conversion project (ending 2017) - which includes new security filters and a centralized security system -  the first of a total of 25 new gatehouses with stairways between gate & airplane started to open October 2013. 

Arriving / Connecting Passenger Procedures at Schiphol:
1. (a) Arrivals from a non-Schengen (foreign) country: note that the passport will be checked upon arrival at, and departure from, Amsterdam Airport.  On arrival, after passport control, follow signs to 'Baggage Hall' located on the ground level, retrieve your bags, & go through customs for security check.  If you have nothing to declare, proceed to the Arrivals Hall through the green passage way (this area also has the main exit & train station).
2.  Arriving adult passengers, whose countries are EU members, and whose passport has a chip, can now use the new self-service passport control. Its gates use facial recognition technolgy comparing it with passenger's digital photo.
3. Connecting passengers: If connecting to a Schengen country, go through ticket control & security check; if connecting to a non-Schengen country, security check will be at the gate.  Note that the transfer desks offer transfer information, and serve as check-in for a connecting flight - or - use of the self-service transfer kiosk.

Flight transfers and transfer times: 
(a)  Arrivals 1 & 2 areas lead up to Departures 1 & 2; and Arrivals 3 & 4 lead up to Departure 3. Departures 1 uses the B, C & D gates; Departures 2 uses the E gates; Departure 3 uses F, G, H & M gates.  (Arrivals 1 & 2 and Arrivals 3 & 4 are on opposite sides of the center.)
(b) Passengers of Air Berlin, BMIbaby, Flybe, EasyJet, Jet-2
will likely depart from either H or M gates, indicated on their boarding pass. These gate areas have no food, drink or shops available.
(c) At transfer kiosks you can check connecting flight information or book a new fight. Transfer desks T2 & T3 are located in Lounge 1; desks T4 & T5 at D gate area; desk T6 at E gate area & desk T9 at G gate area.
(d)  Gate-to-Gate transfers: B & C gates are at the very right end of the bow-shaped terminal; north of it are the C gates arranged in a Y-shape;  around the bend are the E gates, followed in the center by the F gates; right thereafter is entry to the G, H & M gates (G gates are to the right, H & M gates to the left). 
Walking time from  the entry of B or C gates all the way over to the entry of  G, H or M gates would take about  15 mins.   Walking to the end of B gates takes 15 mins; for the C gates 7 mins; for the D gates 8 mins;  for the E gates 1 min;  for the F gates in the Center 2 mins; for the G gates 5 mins; and for the H & M gates 7 mins.

Meeting Point: (a) In the middle of the central arrivals hall at Schiphol Plaza (you can have a text message displayed on the large screen by texting: 'Meet + (passenger name) and send to 5030' - or - (b) near railway platforms at their red/white large cube.
To pick up an arriving passenger by car, follow Arrivals Hall signs from the Schiphol exit on motorway A4.  If you want to meet your passenger in the Arrivals Hall, park your car at Visitors Parking (follow 'Parking' signs).

TERMINAL DETAILS:
1. The Arrivals level of  the AMS passenger terminal has in the center a connector to P1 parking, the Sheraton, Hilton & WTC.  A tunnel leads to parking garage 2. Taxi stands, bus stops & P3 shuttle bus stop are located outside of this level. 
Inside the first level are separate sections, marked as 'Arrivals 1' through 'Arrivals 4', divided into A1 & A2 to the right and A3 & A4 to the left, each with their own baggage claim.  This level also includes Information desks, bars & restaurants, stores, a hairdresser, a service center, a supermarket and baggage storage & lockers. A Transfer Assistance booth is close to the supermarket.

2. The Departures level of the AMS passenger terminal has Departure areas 1, 2 & 3 - each with check-in counters & amenities - leading to Departure- 2-corresponding Lounges 1 through 4 (Lounge 1 is the Schengen lounge) and to designated Concourses (see 'Flight Transfers' above) with Concourses B-C, D, E, F, G, & H/M (C & B gates are connected, H & M gates are on opposite side of the concourse.).  The center has a Previum Service point, access to casino, children's corner & other services. Bars & restaurants, as well as shops are located in the post-security section of all areas. 
Pier H exception: Gate numbers are not announced until 40 mins prior to departure.

Transfer Desks: T6 is at Concourse 6;  T9 is near Gates M entrance; and T2 & T3 desk is right before the entrance to Gates B & C.
The Yotel can be accessed from the departures level, between piers D & E, by the stairways leading upstairs.
Hotel Mercure has two access points on the departures level - one near entrance to pier E, the other at entrance to pier F, take staiways to upstairs.
Airline lounges  (on level 3) can be accessed from the Departures level, with stairways leading upstairs:
Servisair & Menzies lounges are near  Concourse D entrance
ABN AMRO lounges all three are located at Departures 2, near Pier E
British Airways lounges are at Departures 2, to the right and left of the entrance to pier E.

NOTE: Started January 5, 2014, security lanes at Departures Hall 1 for Schengen flights are being doubled, while Departure Lounges 1 & 2 are being refurbished.

3. Level 3 of the AMS passenger terminal houses the Yotel & Hotel Mercure, airline lounges, and the 'Exchange Avenue' conference facilities.

Other services and amenities inside the passenger terminal include one hour free internet access; a casino, sauna, nursery, massage service, KPN internet center & zones, banking, currency exchange & cash machines, Lost & Found, a pharmacy and medical services.
Schiphol Airport also caters to the business travelers offering a host of choices for meeting rooms, conference centers, an outstanding welcoming service, as well as first-class food catering.   
The VIP Service Schiphol provides exlusive services - for more information call +31 (0)20-6012180 or visit VIP_centrum@schiphol.nl.
The Business Point waiting lounge is located in Arrivals Hall 2; tel. +31 2065142 or email contact@axxicom.nl.
For conference facility 'Exchange Avenue' (level 3, above Departures 1) call +31 (0)20-6034607 or contact sales@hmshost.net.

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