Amsterdam Schiphol Airport (AMS) Terminal Map

Schiphol Airport Terminal and Piers; Arriving Passenger Procedures;  Flight Transfer /Transfer Times; Terminal layout; and Services /Amenities:

Schiphol Airport has one large passenger terminal with three-levels -  everything is under one roof, including Piers (Concourses) B-C, D, E, F, G-H & M:  The local train station is directly below the passenger terminal, while you can walk straight to the departures or arrivals hall from Schiphol Plaza. Arrivals is on the ground level and Departures is on the second level, with stairs leading up to the Top level, housing airlines lounges and other amenities.

NEW: 1. The Departure / check-in area now has the newest self-service baggage drop-off units available for expedited check-in.
2. Arriving adult passengers, whose countries are EU members, and whose passport has a chip, can now use the new self-service passport control. Its gates use facial recognition technolgy comparing it with passenger's digital photo.
3. Throughout the Terminal WiFi access is free for the first hour

Arriving Passenger Procedures at Schiphol:
Follow the signs for 'Baggage Hall' & 'Arrivals Hall' . If you have a 'non-Schengen' passport (issued by countries not belonging to the European 'Schengen' alliance) go through non-Schengen passport control; all passengers need to poceed to the baggage belts in the baggage hall (ground level), claim their bags & go through Customs for  security check. If you have nothing to declare proceed to the arrivals hall through the green passageway. In the Arrivals Hall several catering establishments , as well as the main exit and the train station.

Flight transfers and transfer times: 
(a)  Arrivals 1 & 2 areas lead up to Departures 1 & 2; and Arrivals 3 & 4 lead up to Departure 3. Departures 1 uses the B, C & D gates; Departures 2 uses the E gates; Departure 3 uses F, G, H & M gates.  (Arrivals 1 & 2 and Arrivals 3 & 4 are on opposite sides of the center.)
(b) Passengers of Air Berlin, BMIbaby, Flybe, EasyJet, Jet-2 will likely depart from either H or M gates, indicated on their boarding pass. These gate areas have no food, drink or shops available.
(c) At transfer kiosks you can check connecting flight information or book a new fight. Transfer desks T2 & T3 are located in Lounge 1; desks T4 & T5 at D gate area; desk T6 at E gate area & desk T9 at G gate area.
(d)  Gate-to-Gate transfers: B & C gates are at the very right end of the bow-shaped terminal; north of it are the C gates arranged in a Y-shape;  around the bend are the E gates, followed in the center by the F gates; right thereafter is entry to the G, H & M gates (G gates are to the right, H & M gates to the left). 
Walking time from  the entry of B or C gates all the way over to the entry of  G, H or M gates would take about  15 mins.   Walking to the end of B gates takes 15 mins; for the C gates 7 mins; for the D gates 8 mins;  for the E gates 1 min;  for the F gates in the Center 2 mins; for the G gates 5 mins; and for the H & M gates 7 mins.

TERMINAL LAYOUT
1. The Arrivals level of  the AMS passenger terminal has in the center a connector to P1 parking, the Sheraton, Hilton & WTC.  A tunnel leads to parking garage 2. Taxi stands, bus stops & P3 shuttle bus stop are located outside of this level. 
Inside the first level are separate sections, marked as 'Arrivals 1' through 'Arrivals 4', divided into A1 & A2 to the right and A3 & A4 to the left, each with their own baggage claim.  This level also includes Information desks, bars & restaurants, stores, a hairdresser, a service center, a supermarket and baggage storage & lockers. A Transfer Assistance booth is close to the supermarket.

2. The Departures level of the AMS passenger terminal has Departure areas 1, 2 & 3 - each with check-in counters & amenities - leading to Departure- 2-corresponding Lounges 1 through 4 (Lounge 1 is the Schengen lounge) and to designated Concourses (see 'Flight Transfers' above) with Concourses B-C, D, E, F, G, & H/M (C & B gates are connected, H & M gates are on opposite side of the concourse.).  The center has a Previum Service point, access to casino, children's corner & other services. Bars & restaurants, as well as shops are located in the post-security section of all areas. 
Pier H exception: Gate numbers are not announced until 40 mins prior to departure.

Transfer Desks: T6 is at Concourse 6;  T9 is near Gates M entrance; and T2 & T3 desk is right before the entrance to Gates B & C.
The Yotel can be accessed from the departures level, between piers D & E, by the stairways leading upstairs.
Hotel Mercure has two access points on the departures level - one near entrance to pier E, the other at entrance to pier F, take staiways to upstairs.
Airline lounges  (on level 3) can be accessed from the Departures level, with stairways leading upstairs:
Servisair & Menzies lounges are near  Concourse D entrance
ABN AMRO lounges all three are located at Departures 2, near Pier E
British Airways lounges are at Departures 2, to the right and left of the entrance to pier E.

3. Level 3 of the AMS passenger terminal houses the Yotel & Hotel Mercure, airline lounges, and the 'Exchange Avenue' conference facilities.

Other services and amenities inside the passenger terminal include one hour free internet access; a casino, sauna, nursery, massage service, KPN internet center & zones, banking, currency exchange & cash machines, Lost & Found, a pharmacy and medical services.
Schiphol Airport also caters to the business travelers offering a host of choices for meeting rooms, conference centers, an outstanding welcoming service, as well as first-class food catering.   
The VIP Service Schiphol provides exlusive services - for more information call +31 (0)20-6012180 or visit VIP_centrum@schiphol.nl.
The Business Point waiting lounge is located in Arrivals Hall 2; tel. +31 2065142 or email contact@axxicom.nl.
For conference facility 'Exchange Avenue' (level 3, above Departures 1) call +31 (0)20-6034607 or contact sales@hmshost.net.