• AUS Airport Contact
  3600 Presidential Blvd
  Austin, TX 78719
  Phone: (512) 530-2242
  Email: airportinfo@ci.austin.tx.us
  Website for Austin Bergstrom Airport: http://www.ci.austin.tx.us/austinairport/
  
  

• AUS Airport Overview
  Austin-Bergstrom International (AUS) Airport opened for passengers in 1999 on the site of a refurbished air force base after Austin had outgrown its previous airport, Robert Mueller Airport. The airport is now served by twelve major airlines and provides nonstop service to 47 destinations. Like many recently built airport facilities, the main terminal, named after U.S. Senator Barbara Jordan, is spacious, bright and features regional materials like Texas Pearl granite. Sticking with the Texan theme, be on the lookout for whimsical big hair and cowboy hat etchings on the baggage level restroom mirrors. The long and crescent shaped terminal is only 280 feet wide allowing passengers to easily move from ticketing to gates and baggage claim. “Music in the Air,” live music performances showcasing Austin’s diverse music scene, greet visitors and welcomes home Austinites in the central courtyard area on the secured side of the Austin airport AUS terminal.

• Baggage Claim
  Baggage Claim is located in the main terminal on the lower level.

• Banking / ATM Services
  ATMs are located on the Baggage Claim and Concourse levels.

• Business Services
  American Airlines Admirals Club and Business Center are located in Mezzanine level.

• Concourses
  Austin-Bergstrom International Airport has one concourse/terminal. It has 25 gates and it was designed for expansion up to 55 gates whenever it requires.

• Emergency / Medical Services
  In an emergency, dial 911.
  
  For Airport Police (Non-emergency)
  (24-hour number) (512)530-COPS
  Report a Crime: (512)530-TIPS

• International Travelers
  International gate is located in concourse level with Federal Inspection Service area for processing international arrivals.

• Internet Access
  Wayport
  Austin airport AUS is equipped to provide you travelers with high-speed WiFi (802.11.b) wireless Internet service from Wayport. You can stay connected to the internet, email and company networks, wirelessly, in all gates and terminal areas. All you need is your notebook computer and a wireless Ethernet card. Call 877-WAYPORT to purchase service.

• Lost & Found
  Lost and found is located near to the Baggage Claim. Call (512) 530-7600 for information.

• Mail Center / U.S. Post Office
  There is a postal box and stamp dispenser located on the Concourse Level.

• Main Terminal / Concourses
  Barbara Jordan Terminal: Named for the legendary U.S. Congresswoman, orator, and civil rights leader, Barbara Jordan, who resided in Austin until her death in 1996.
  
  • 25 gates (23 leased)
  • 600,000 square foot terminal
  • Two parallel runways, 12,250 feet and 9,000 feet

• People With Special Needs / Persons With Disabilities
  Being a recently built facility, Austin-Bergstrom International Airport (AUS) meets the requirements of the Americans with Disabilities Act (ADA). These requirements include accessible elevators, water fountains, restroom facilities, ticket counters, tables, airport directories lowered for wheelchair access, and signs with raised lettering and Braille.
  
  If you or someone you know has a disability, the following information may be useful in making a trip through the airport an easy one.
  
  Accessible parking – AUS meets ADA requirements for accessible parking with accessible parking places located in the parking garage next to the terminal and adjacent to covered airport shuttle stops in the lots.
  
  Accessible airport shuttles are available to assist passengers with a mobility impairment from remote parking to the airport terminal.
  
  Wheelchair service is available from curb to aircraft. All floors of the airport are level, facilitating mobility in wheelchairs.
  
  Escorts are available for those needing assistance getting through the airport (for example, persons with visual or mobility impairments). Escorts may be requested from airline representatives at the airport.
  
  The security screening process checks wheelchair users and other travelers with special equipment such as hand-held metal detectors. This screening is performed on the side of the security checkpoint generally used for exiting the concourse to provide enough room for wider, special equipment.
  
  Pedestrian walkways are designed with accessible contrasting floor surfaces to assist travelers with visual impairments navigate more easily.
  
  Phones with TTY service are available throughout the concourse and baggage claim.
  
  American Sign Language – Airport staff include employees trained in American Sign Language.
  
  Aircraft are accessible through jet ways. In the case of smaller jets loading from the tarmac, wheelchair lifts are used.
  
  Seating on aircraft can accommodate special needs. To access this service, inform your airline when booking tickets. Passengers with disabilities are afforded travel accommodations by the airlines under the Air Carriers Access Act.
  
  The dog walk area offers relief for guide dogs. It is located outdoors, just east of the terminal, lower level.

• Restrooms
  Restrooms are conveniently located throughout the terminal.

• Security
  Security
  Passenger screening check points and checked baggage screening opens at 4:15 a.m. daily.

• Travelers Assistance
  (24-hours a day)
  (512)530-ABIA
  
  Airport Paging
  (24-hour number)
  (512)530-PAGE

• Guest Services
  General Information
  (24-hours a day)
  (512)530-ABIA
  
  Airport Police
  (24-hour number) (512)530-COPS
  Report a Crime: (512)530-TIPS
  Lost and Found: (512)530-7600
  
  Airport Paging
  (24-hour number)
  (512)530-PAGE
  
  Airport Parking Information
  (24-hour number)
  (512)530-ABIA (2242)

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