• CLT Airport Contact
  5501 Josh Birmingham Parkway
  Charlotte, NC 28208
  Phone: (704) 359-4910
  Email: info@charlotteairport.com.
  Website for Charlotte Douglas Airport: http://www.charmeck.org/Departments/Airport/Home.htm
  
  

• CLT Airport Overview
  The Charlotte Douglas International (CLT) Airport, located near the border of North Carolina and South Carolina, is the primary airport for Charlotte, N.C., the region’s largest city and hub for economic and cultural activity. CLT airport is located approximately five miles from uptown Charlotte, the city’s growing financial district. Often regarded as an alternative to Atlanta’s Hartsfield-Jackson Airport, CLT Charlotte airport provides over 500 daily departures to 120 non-stop destinations including international cities such as Frankfurt, London, Mexico City and numerous destinations in the Caribbean. CLT airport is served by eleven major airlines and their affiliated regional jet services. It is an important hub for US Airways, which operates out of Concourses C, D and E. Beyond the security checkpoints, you’ll find The Atrium, a glass-enclosed structure with a tree-lined boulevard dotted with comfortable, white rocking chairs. The Atrium also contains a food court offering primarily fast food and coffee. Although some passengers complain about the dearth of quality dining options, overall Charlotte CLT airport receives high marks for service and convenience.

• Baggage Carts / Skycap
  Baggage cart rentals are provided by Smarte Carte. Carts rent for $2.00 each. Payment methods include coins, cash, American Express, Master Card, Visa and Discover.
  
  Cart rack locations include:
  Concourse B
  Concourse C
  Concourse D
  Baggage Claim Area
  Along upper level ticketing counter curbside
  Hourly Parking Deck
  
  Upon request, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
  
  

• Baggage Claim
  Baggage Claim is located in the Main Terminal by Ground Transportation.
  
  

• Banking / ATM Services
  First Citizens Bank provides Full Service Banking as well as Currency Exchange at Charlotte/Douglas International Airport. First Citizens is located in the Ticketing Lobby of the Main Terminal.
  
  ATM’s located in the Main Terminal near Concourse A
  First Citizens
  Wachovia
  
  ATM’s located on the Concourse D Connector
  First Citizens (Foreign Currency Available)
  Bank of America
  
  

• Business Services
  The airport offers business services and conference facilities. Contact the Information at (704) 359-4013 for more information.
  
  

• Concourses
  The airport has a Main Terminal and 5 Concourses (A, B, C, D, E).
  
  

• Emergency / Medical Services
  First Aid assistance is located in the main terminal near Security Checkpoint A. Please pick up the phone located outside the door if you need immediate assistance.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and are continuously updated. Visual paging is also provided. Passengers requiring visual paging should notify any airline employee to initiate the process.
  
  

• Interfaith Chapel / Religious Options
  A group of citizens of the Charlotte/Mecklenburg Area, known as ""Mecklenburg Ministries"" have established an ecumenical and interfaith airport chaplaincy to promote emotional and spiritual support, to the passengers and employees of the CharlotteDouglas International Airport.
  
  The Chaplaincy is funded through voluntary contributions and staffed with volunteers.
  
  The Chaplaincy operates a 24 hour chapel. The Chaplain’s office phone number is (704) 359-4040.
  
  The Chapel (Meditation Room) is located just outside the B-Security Checkpoint.
  
  

• International Travelers
  International arrivals are received in Zone D of the Baggage Claim Area.
  
  

• Internet Access
  Data ports are located throughout the terminal. Please look for a sign to denote a data port-capable phone. Additionally, all phones in the Airport’s Quiet Zone (located in The Atrium) contain data ports.
  
  Facsimile machines are located on Concourses B and C. There is a $5.00 charge for the first page, and $2.00 per page charge for additional pages.
  
  

• Lost & Found
  If an item is left on the airplane or in the gate area of the concourse, it must be obtained through the airline.
  
  If an item is lost or left at one of the security checkpoints, it must be obtained through the TSA at 704-359-5195.
  
  If an item is left in The Atrium, please call Airport Lost and Found at 704-359-4012.
  
  If an item is lost in the Airport Parking areas or a Parking Shuttle bus, please call 704-359-4038.
  
  Or contact the Information Counter at (704) 359-4013.
  
  

• Mail Center / U.S. Post Office
  U.S. Postal Service mailbox and stamp machine are located at the beginning of Concourse D next to the restrooms and ATMs.
  
  Also, along the curbside, you will find drop boxes for the U.S. Postal Service, Airborne Express, UPS and Federal Express.
  
  

• Main Terminal / Concourses
  The airport has a Main Terminal and 5 Concourses (A, B, C, D, E).
  
  

• Meeting / Conference Rooms
  Charlotte/Douglas International Airport has several conference rooms available for public use. These rooms vary in size and configuration, from a small office size room with seating for 4 to 8 people to an auditorium with seating for 80.
  
  Contact HMS Host, the airport’s master concessionaire, at (704) 359-4483 for reservations and pricing information. Conference rooms do not include presentation equipment, however arrangements can be made, subject to availability.
  
  HMS Host also offers full catering services with a wide menu selection.
  
  Charlotte Douglas International Airport has conference rooms available for public use through the Airport Business Center, sponsored by Bank of America.
  Conference Room Seating:
  Aero Room 20
  Auditorium 80
  Quiet Zone Rooms 20-50
  
  

• People With Special Needs / Persons With Disabilities
  At Charlotte/Douglas International Airport, we realize the traveling public is as diverse as the locations to which they travel.
  
  Accessibility Resources:
  Assistance Carts:
  Upon request, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
  
  Wheelchairs:
  Upon request, all airlines will provide wheelchair assistance to any passenger. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival through a Skycap.
  
  Passenger Loading Lifts:
  All airlines have access to motorized lifts for passengers. Terminal to commuter airplane lifts are available on each concourse.
  
  Service Dogs:
  Service dogs are usually allowed to travel aboard the aircraft with passengers. However, travelers are advised to contact the airline and verify their policy and make arrangements.
  
  Designated "parking areas" for service dogs are located outside of Baggage Claim, in the grassy areas closest to the parking decks.
  
  Telephones:
  All passenger terminal telephones are of low level design and easily accessible from a wheelchair. Most terminal telephones have volume control.
  
  Text telephones (TTY's) are located throughout the facility and can be distinguished by the black and white sign, with the text telephone symbol, at each location. Charlotte/Douglas International Airport can be accessed by TTY, 24 hours a day, (704) 359-4837.
  
  Visual Paging:
  Visual Paging is available throughout the terminal. Passengers requiring visual paging should notify any airline personnel to initiate the process.
  
  Accessible Restrooms:
  Terminal and concourse restrooms are accessible. The restrooms in the atrium/foodcourt allow for side transfers from a wheelchair.
  
  Accessible Parking Lots and Decks:
  Convenient accessible parking spaces are reserved in the Hourly Parking Decks and Daily Parking.
  
  Disabled travelers parking in Hourly Parking for a 24-hour period are charged the 24-hour fee for Daily Parking. All other rates are as posted.
  
  Ramps to accommodate wheelchair access are located in Daily Parking, near flag poles and in the Hourly Parking Decks.
  
  Accessible shuttle transportation is available to transport disabled passengers to and from Daily Parking.
  
  Continuing efforts and improvements are being made at Charlotte/Douglas International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.
  
  

• Pets / Animals
  Please contact your individual airline to learn their policies on traveling with pets.
  
  

• Restrooms
  Restrooms are located throughout the terminal. All restrooms are special needs accessible. Restrooms located in The Atrium (food court) allow for side transfers from a wheelchair.
  
  Family restrooms are located on Concourse B across from the US Airways Club, on Concourse C across from Outer Banks Bar and Grill and on Concourse E across from Gate E12.
  
  Terminal and concourse restrooms are accessible.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. All designated smoking areas have been improved with enhanced air circulation. Smoking is allowed outside the terminal building on the upper and lower levels.
  
  

• Travelers Assistance
  Passengers needing special assistance with Families, Unaccompanied Children and Senior Citizens must contact their airline for accommodations.
  
  Upon request assistance Carts is available to passengers, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
  

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  The Welcome Center at Charlotte/Douglas International Airport provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. The Welcome Center is open daily from 7:45 a.m.-11:00 p.m. and is located on Baggage Level. To contact the Welcome Center, please call (704) 359-4027.
  
  Information Counter
  The Information Counter at Charlotte/Douglas International Airport provides general airport information and paging services. The Information Counter is located on the Ticketing Level and is open daily from 7:00 a.m.-9:00 p.m. To contact the Information Counter, please call (704) 359-4013.
  
  Convention Services
  Charlotte/Douglas International Airport provides various services to assist in welcoming convention groups to the Charlotte area. For more information on Charlotte/Douglas International Airport’s Convention Services, please contact Jennifer Shouse, Airport Public Affairs Department at (704) 359-4884, or see the Airport's Convention Services Information Sheet.
  
  

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