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Charlotte Douglas (CLT) Airport |
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- CLT Airport Contact
5501 Josh Birmingham Parkway
Charlotte, NC 28208
United States
Website for Charlotte Douglas Airport: http://www.charmeck.org
- CLT Airport Overview
The Charlotte Douglas International (CLT) Airport, located near the borders of North and South Carolina, is the primary airport for Charlotte, N.C., the region's largest city and hub for economic and cultural activity. CLT airport is located approximately five miles from the growing financial district of Charlotte. Often regarded as an alternative to Atlanta's Hartsfield-Jackson Airport, the Charlotte airport, with its 5 concourses totaling 1.7 million square feet, 3 runways (with a 4th under construction) and 23,500 parking spaces, provides 643 daily departures to 129 non-stop destinations, including international cities such as Frankfurt, Munich, London, Mexico City, and numerous destinations in the Caribbean and Central America. Charlotte Douglas is served by 8 domestic, 2 foreign and 7 regional airlines. It is an important hub for US Airwaysoperating out of Concourses C, D and E. Beyond the security checkpoints is The Atrium, a glass-enclosed structure with a tree-lined boulevard dotted with comfortable, white rocking chairs. The Atrium also contains a food court offering primarily fast food and coffee. Although some passengers complain about the dearth of quality dining options, overall CLT airport receives high marks for service and convenience.
- Baggage Carts / Skycap at Charlotte Douglas CLT Airport
Baggage cart rentals are provided by Smarte Carte. Carts rent for $2.00 each. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Llocations include:
- Concourse B
- Concourse C
- Concourse D
- Baggage Claim Area
- Along upper level ticketing counter curbside
- Hourly Parking Deck
Upon request, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
- Baggage Claim at Charlotte Douglas CLT Airport
Baggage Claim is located in the Main Terminal by Ground Transportation.
- Banking / ATM Services at Charlotte Douglas CLT Airport
First Citizens Bank provides Full Service Banking as well as Currency Exchange and is located in the ticketing lobby of the main terminal.
ATM's are located in the main terminal near Concourse A
Wachovia ATM's are located on the Concourse D connector
- Business Services at Charlotte Douglas CLT Airport
Data ports are located throughout the terminal; look for a sign to denote a data port-capable phone. Additionally, all phones in the Airport's Quiet Zone (located in The Atrium) contain data ports.
- Concourses at Charlotte Douglas CLT Airport
The airport has a Main Terminal and 5 Concourses (A, B, C, D, E).
- Emergency / Medical Services at Charlotte Douglas CLT Airport
First Aid assistance is located in the main terminal near Security Checkpoint A. Please pick up the phone located outside the door if you need immediate assistance.
- Flight Information Monitors at Charlotte Douglas CLT Airport
Flight Information monitors are located throughout the terminal and are continuously updated. Visual paging is also provided. Passengers requiring visual paging should notify any airline employee to initiate the process.
- Interfaith Chapel / Religious Options at Charlotte Douglas CLT Airport
A group of citizens of the Charlotte/Mecklenburg Area, known as ""Mecklenburg Ministries"" have established an ecumenical and interfaith airport chaplaincy to promote emotional and spiritual support, to the passengers and employees of the CharlotteDouglas International Airport.
The Chaplaincy is funded through voluntary contributions and staffed with volunteers.
The Chaplaincy operates a 24 hour chapel. The Chaplain's office phone number is (704) 359-4040.
The Chapel (Meditation Room) is located just outside the B-Security Checkpoint.
- International Travelers at Charlotte Douglas CLT Airport
International arrivals are received in Zone D of the Baggage Claim Area.
- Internet Access at Charlotte Douglas CLT Airport
Data ports are located throughout the terminal; look for a sign to denote a data port-capable phone. Additionally, all phones in the Airport's Quiet Zone (located in The Atrium) contain data ports.
- Lost & Found at Charlotte Douglas CLT Airport
If an item is left on the airplane or in the gate area of the concourse, it must be obtained through the airline.
If an item is lost or left at one of the security checkpoints, it must be obtained through the TSA at 704-359-5195.
If an item is left in The Atrium, please call Airport Lost and Found at 704-359-4012.
If an item is lost in the Airport Parking areas or a Parking Shuttle bus, please call 704-359-4038.
Or contact the Information Counter at (704) 359-4013.
- Mail Center / U.S. Post Office at Charlotte Douglas CLT Airport
U.S. Postal Service mailbox and stamp machine are located at the beginning of Concourse D next to the restrooms and ATMs.
Also, along the curbside, you will find drop boxes for the U.S. Postal Service, Airborne Express, UPS and Federal Express.
- Main Terminal / Concourses at Charlotte Douglas CLT Airport
The airport has a Main Terminal and 5 Concourses (A, B, C, D, E).
- People With Special Needs / Persons With Disabilities at Charlotte Douglas CLT Airport
At Charlotte/Douglas International Airport, we realize the traveling public is as diverse as the locations to which they travel.
Accessibility Resources:
Assistance Carts:
Upon request, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
Wheelchairs:
Upon request, all airlines will provide wheelchair assistance to any passenger. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival through a Skycap.
Passenger Loading Lifts:
All airlines have access to motorized lifts for passengers. Terminal to commuter airplane lifts are available on each concourse.
Service Dogs:
Service dogs are usually allowed to travel aboard the aircraft with passengers. However, travelers are advised to contact the airline and verify their policy and make arrangements.
Designated "parking areas" for service dogs are located outside of Baggage Claim, in the grassy areas closest to the parking decks.
Telephones:
All passenger terminal telephones are of low level design and easily accessible from a wheelchair. Most terminal telephones have volume control.
Text telephones (TTY's) are located throughout the facility and can be distinguished by the black and white sign, with the text telephone symbol, at each location. Charlotte/Douglas International Airport can be accessed by TTY, 24 hours a day, (704) 359-4837.
Visual Paging:
Visual Paging is available throughout the terminal. Passengers requiring visual paging should notify any airline personnel to initiate the process.
Accessible Restrooms:
Terminal and concourse restrooms are accessible. The restrooms in the atrium/foodcourt allow for side transfers from a wheelchair.
Accessible Parking Lots and Decks:
Convenient accessible parking spaces are reserved in the Hourly Parking Decks and Daily Parking.
Disabled travelers parking in Hourly Parking for a 24-hour period are charged the 24-hour fee for Daily Parking. All other rates are as posted.
Ramps to accommodate wheelchair access are located in Daily Parking, near flag poles and in the Hourly Parking Decks.
Accessible shuttle transportation is available to transport disabled passengers to and from Daily Parking.
Continuing efforts and improvements are being made at Charlotte/Douglas International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.
- Pets / Animals at Charlotte Douglas CLT Airport
Please contact your individual airline to learn their policies on traveling with pets.
- Restrooms at Charlotte Douglas CLT Airport
Restrooms are located throughout the terminal. All restrooms are special needs accessible. Restrooms located in The Atrium (food court) allow for side transfers from a wheelchair.
Family restrooms are located on Concourse B across from the US Airways Club, on Concourse C across from Outer Banks Bar and Grill and on Concourse E across from Gate E12.
Terminal and concourse restrooms are accessible.
- Security at Charlotte Douglas CLT Airport
For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
- Smoking at Charlotte Douglas CLT Airport
Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. All designated smoking areas have been improved with enhanced air circulation. Smoking is allowed outside the terminal building on the upper and lower levels.
- Travelers Assistance at Charlotte Douglas CLT Airport
Families, Unaccompanied Children , Senior Citizens and Disabled Persons.
Passengers needing special assistance with families, unaccompanied children and Senior Citizens must contact their airline for accommodations.
Upon request assistance Carts is available to passengers, airlines will provide an assistance cart to assist passengers in accessing different areas of the passenger terminal. Assistance carts can also be obtained through a Skycap.
- Guest Services at Charlotte Douglas CLT Airport
Airport Guest Services, Airport Information and Travelers Assistance
The Welcome Center at Charlotte/Douglas International Airport provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. The Welcome Center is open daily from 7:45 a.m.-11:00 p.m. and is located on Baggage Level. To contact the Welcome Center, please call (704) 359-4027.
Information Counter
The Information Counter at Charlotte/Douglas International Airport provides general airport information and paging services. The Information Counter is located on the Ticketing Level and is open daily from 7:00 a.m.-9:00 p.m. To contact the Information Counter, please call (704) 359-4013.
Convention Services
Charlotte/Douglas International Airport provides various services to assist in welcoming convention groups to the Charlotte area. For more information on Charlotte/Douglas International Airport’s Convention Services, please contact Jennifer Shouse, Airport Public Affairs Department at (704) 359-4884, or see the Airport's Convention Services Information Sheet.
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