Charlotte Douglas CLT Airport Terminal Map Overview

Main Terminal / Concourses at Charlotte Douglas CLT Airport

Charlotte Douglas Airport Passenger Pickup/Dropoff, Paging Information, TSA Pre-check & Priority Lanes, Getting Around CLT,  International Arrivals, Terminal Layout & Details,  and important telephone numbers:

IMPORTANT NOTICE:  It is essential for passengers to allow for plenty of time to get to their Terminal: 
While new hourly deck and entrance roads have now been completed - the first phase of 'Destination CLT' project will start in front of the terminal with a new two-level, eight-lane road - replacing the current 3-lane roads.  Five lanes will be designated for passenger cars, three for commercial vehicles.  New bridges & tunnels will connect the terminal to the hourly parking decks. Passenger traffic is to shift from current two new lanes into one single move. Completion is scheduled for mid-2017.

Passenger Pickup/Dropoff:  
Available at curbside, car cannot be unattended.  If you need more time, park in the Hourly Deck or use the free Cell Phone Waiting Lots (please refer to 'Airport Parking' page). 
For Paging and Information call 704-359-4013. C/DIAL, a 24/7 multi-lingual information center, can be reached at 704-359-4910. The Welcome Center / Visitor Services can be contacted at 704-359-4027. For Airport information 24/7 call 311; outside of Mecklenburg County call (704) 336-7600. C/DIAL.
TSA Pre-check & Priority Lanes:  Eligible TSA Pre-check passengers of US Airways, American, Delta & United travelers may access the TSA Pre-check lane at security checkpoint B for expedited screening.
Priority Lanes: 'Preferred' or 'Elite' airline customers may use these lanes for faster access through security checkpoints B &  D.
Getting Around:  Concourses A through E surround the main terminal - no shuttle service is needed. 
Ground Transport: All modes of transportation at Charlotte Douglas International, except CATS buses, are located at the curbside of the lower baggage claim level of the main passenger terminal. CATS buses pick up in front of Zone D baggage claim.
International Arrivals: Unless you have gone through US customs clearance by participating airports in Canada and the Caribbean, you need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag (the tag should indicate layover and final destination Airport Codes).

The passenger terminal complex at Charlotte Douglas Airport consists of a large main terminal with Arrivals & Departures levels and Concourses A through E.
(American Airlines, including American Eagle & American Connection, currently use Concourses B through E):

   The Departures level of the main terminal houses the check-in facilities at the entrance and 5 security checkpoints thereafter or each of Concourses A, B, C, D & E (checkpoints A & D open 4:15am, B & C open 5:15am). Food & drink, retail concessions, & ATMs are available on the Departures level, its Atrium & at all concourses; while Charging Stations are disbursed throughout the Concourses.
The two security checkpoints at the East side connect to the A & B boarding areas; 
the two security checkpoints at the West side connect to C & D gates;
the security checkpoint at the Northwest side connects to E gates
    The Atrium is a  glass-enclosed structure within the Departures level -  with a tree-lined boulevard dotted with comfortable white rocking chairs and surrounded by concessions & services (including on upper level a chapel, TSA pre-check pre-enrollment center and the  the USO lounge).
      Concourse A with gates A1-A12 is currently served by Air Canada, Delta /Delta Connection, Frontier, JetBlue, Southwest, United /United Express & ViaAir airlines. Concourse A can be accessed from the ticketing level. Near gate A6 is an ATM & a charging station.  
      Concourse B with gates B1-B16 is currently served by American Airlines only, and can be accessed from the Atrium. There are 2 charging stations at B4 & B10 and an ATM hrar B10.   (By July 2016, 10 more gates will be added.)
      Concourse C with gates C2-C19 is currently served by American Airlines only, and can be accessed from the Atrium. The American Airlines Admirals Club & Business Center is at the entrance of Concourse C. Charging stations are at /near gate C4, C10 & C15 and an ATM at C9.
      Concourse D with gates D1-D13 is currently served by American Airlines & Lufthansa, and can be accessed from the ticketing area. It handles all international arrivals without customs preclearance.  A charging station is at D3, an ATM near D7 and currency exchange at D1/D2.
      Concourse E with gates E1-E38 is currently served by American Airlines only, and can be accessed from the ticketing area. The y-shaped gateway with starts with gates E1-E9, and then divides:  to the right to gates E10-E19; to the left to gates E20-E38a-b. A charging station is near E11, with an ATM in close proximity thereto.

   The Arrivals level
houses the baggage claim with carousels A1, A2 & A3 to the left, B & C in the Center and D & E to the right , with an Information counter, ATM machine, 'Special Areas' between B & C carousels.  Concessions are located close to the entrance doors.

While one major project has now been completed -  other major airport projects are lined up to be completed up to 2019 (see 'Present & future Airport Developments' in the introductory page of this site.)

Important CLT Airport telephone numbers: 
Airport Information: 704-359-4013
Administration Fax: 704-359-4030
Aviation Department (Main Switchboard): 704-359-4000; toll-free: I-800-FLY-CDIA
Law Enforcement & Emergency: 704-359-4012
Parking: 704-359-4038
Paging & Information: 704-359-4013
Visitor Information Center: 704-359-4027

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