Main Terminal / Concourses at Charlotte Douglas CLT Airport
Charlotte Douglas Airport has one main passenger terminal with Concourses A through E. The Departures level of the main terminal has in the center the Atrium, a ticketing & departures area with 4 security checkpoints, and access from the ticketing area or Atrium to the concourses (counterclockwise): Concourse A to the left; Concourse B southwest; Concourse C southeast; Concourse D to the right; and Concourse E northeast.
The Atrium is a glass-enclosed structure with a tree-lined boulevard dotted with comfortable white rocking chairs and surrounded by concessions & services. Opposite from the Atrium is the ticketing area and on either side the security checkpoints leading to the concourses.
For Paging and Information call 704-359-4013. C/DIAL, a 24/7 multi-lingual informaton center, can be reached at 704-359-4910. The Welcome Center / Visitor Services can be contacted at 704-359-4027. For Airport information 24/7 call 311; outside of Mecklenburg County call (704) 336-7600. C/DIAL.
Getting Around: Concourses A-E surround the main terminal - no shuttle service is needed.
All modes of transportation at Charlotte Douglas International, except CATS buses, are located at the curbside of the lower baggage claim level of the main passenger terminal. CATS buses pick up in front of Zone D baggage claim.
International Arrivals: Unless you have gone through US customs clearance by participating airports in Canada and the Caribbean, you need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag (the tag should indicate layover and final destination Airport Codes).
Concourse A can be accessed from the ticketing level. It houses currently for AirCanada, AirTran, American/ American Eagle, Continental/ Continental Express, Delta/ Delta Connection, Comair, United/ United Express. This gateway includes gates A1 to A12 and some eateries.
Concourse B can be accessed from the Atrium. It houses currently for US Airways only. This gateway includes gates B1 to B16 and some eateries and shops. The US Airways Club is between gates B3 and B5.
Concourse C can be accessed from the Atrium. It houses currently for US Airways only. This gateway includes gates C2 to C19 and some eateries and shops. The US Airways Club is a the entrance of Concourse C.
Concourse D can be accessed from the ticketing area. It houses currently for JetBlue, Lufthansa & US Airways, and handles all international arrivals without customs preclearance. This gateway includes gates D1 to D13 and some eateries and shops.
Concourse E can be accessed from the ticketing area. It houses presently US Airways Express. This gateway includes gates E1 to E9, and the gateway divides to the right to gates E10 to E19, and to the left to gates E20 to E26 and E27-E32 (including E31 and E32 a-e). A number of eateries and shops are disbursed in this Concourse.
Amenities and services in the terminal & concourses: Free WiFi access, the AeroClinic, a Visitor Information Center & Airport Services Counter. Beyond the security checkpoints is The Atrium, The Atrium also contains a food court offering primarily fast food and coffee, and houses the USO Lounge and the CLT Business Center. Concourses A through E, the D/E connector and the baggage claim offer food & drink establishments and shops.
The Atrium is a glass-enclosed structure with a tree-lined boulevard dotted with comfortable white rocking chairs and surrounded by concessions & services. Opposite from the Atrium is the ticketing area and on either side the security checkpoints leading to the concourses.
For Paging and Information call 704-359-4013. C/DIAL, a 24/7 multi-lingual informaton center, can be reached at 704-359-4910. The Welcome Center / Visitor Services can be contacted at 704-359-4027. For Airport information 24/7 call 311; outside of Mecklenburg County call (704) 336-7600. C/DIAL.
Getting Around: Concourses A-E surround the main terminal - no shuttle service is needed.
All modes of transportation at Charlotte Douglas International, except CATS buses, are located at the curbside of the lower baggage claim level of the main passenger terminal. CATS buses pick up in front of Zone D baggage claim.
International Arrivals: Unless you have gone through US customs clearance by participating airports in Canada and the Caribbean, you need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag (the tag should indicate layover and final destination Airport Codes).
Concourse A can be accessed from the ticketing level. It houses currently for AirCanada, AirTran, American/ American Eagle, Continental/ Continental Express, Delta/ Delta Connection, Comair, United/ United Express. This gateway includes gates A1 to A12 and some eateries.
Concourse B can be accessed from the Atrium. It houses currently for US Airways only. This gateway includes gates B1 to B16 and some eateries and shops. The US Airways Club is between gates B3 and B5.
Concourse C can be accessed from the Atrium. It houses currently for US Airways only. This gateway includes gates C2 to C19 and some eateries and shops. The US Airways Club is a the entrance of Concourse C.
Concourse D can be accessed from the ticketing area. It houses currently for JetBlue, Lufthansa & US Airways, and handles all international arrivals without customs preclearance. This gateway includes gates D1 to D13 and some eateries and shops.
Concourse E can be accessed from the ticketing area. It houses presently US Airways Express. This gateway includes gates E1 to E9, and the gateway divides to the right to gates E10 to E19, and to the left to gates E20 to E26 and E27-E32 (including E31 and E32 a-e). A number of eateries and shops are disbursed in this Concourse.
Amenities and services in the terminal & concourses: Free WiFi access, the AeroClinic, a Visitor Information Center & Airport Services Counter. Beyond the security checkpoints is The Atrium, The Atrium also contains a food court offering primarily fast food and coffee, and houses the USO Lounge and the CLT Business Center. Concourses A through E, the D/E connector and the baggage claim offer food & drink establishments and shops.
