• ORD Airport Contact
  10000 Bessie Coleman Dr
  Chicago, IL 60666
  Phone: 773-686-2200
  Email: aviation@Ohare.com
  Website for Chicago O’Hare Airport: http://www.ohare.com/ohare/home.asp
  
  

• ORD Airport Overview
  O’Hare International Airport (ORD) in Chicago, Ill., rivals Atlanta Airport as the busiest airport in the world. It is an important hub for United Airlines and American Airlines in addition to offering service from dozens of other major domestic and international airlines. From O’Hare airport, you can fly nonstop to hundreds of U.S. destinations and more than 60 international destinations. Despite O’Hare airport’s constant bustle, it was named “Best Airport in North America” for the sixth consecutive year in 2003 by the readers of the U.S. edition of Business Traveler Magazine. However, O’Hare ORD is also prone to flight cancellations and long delays due to inclement weather and its chronically overcrowded flight schedule. Given its role as a primary connections hub, these delays have a ripple effect throughout the nation’s aviation system. To help improve this, the O’Hare Modernization Project will expand the airport’s terminal capacity and replace the airport’s intersecting runways with a more efficient parallel configuration. If you are delayed and you’re with kids, check out the “Kids on the Fly” exhibit in Chicago O’Hare’s Terminal Two through security. The exhibit’s interactive displays include an air traffic control tower, a fantasy helicopter, a cargo plane and more fun gizmos.

• Baggage Carts / Skycap
  Baggage Carts are available throughout the domestic terminals at a cost of $2.00 each. Carts are free to passengers arriving at International Terminal Five. Due to safety concerns, baggage carts are not allowed on Airport Transit System (ATS) cars.
  

• Baggage Claim
  Baggage claim carousels are located on the lower level of each terminal. For assistance, contact the appropriate airline baggage claim office or ticket counter.
  
  

• Banking / ATM Services
  Automated Teller Machines are located in each terminal.
  
  

• Currency Exchange
  A currency exchange outlet is located in the lower level the International Terminal (Terminal 5). The hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. seven days a week. Additional mobile carts equipped to handle foreign currency are available at departure gates servicing international destinations. For more information please call (773) 462-9973

• Business Services
  Hilton Business Center
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminals and concourses.
  
  

• Interfaith Chapel / Religious Options
  An interfaith chapel is available for travelers who wish to pray and/or meditate while at the airport. Located on the mezzanine level of Terminal Two, the chapel is open 24 hours a day with a chaplain available for personal emergencies. Call 773-686-2636 for more information. Or visit their website at www.ohareairportchapel.org
  
  

• International Travelers
  Terminal five (5) is the International Terminal.
  
  

• Internet Access
  Hilton Business Center
  The full-service Hilton Business Center offers fax, copying, and packing and shipping services and is located in the lower arcade of the O’Hare Hilton Hotel. Call the Hilton Business Center at 773-601-1743 for additional information.
  Location: Terminal Two
  
  Lap Lane
  Lap Lane offers workstations for business travelers. Services are available at an all-inclusive price that includes faxing, printing, long distance calls, plug-ins for laps, and use of the personal computers with T1 lines. Call Lap Lane at 773-894-3100 for additional information.
  Location: Terminal One
  
  

• Lost & Found
  For items left on airplanes or gate areas, please contact your air carrier. Follow this link to a list of airlines serving O’Hare, where you will find airline telephone and Web site contact information. If you believe you left something in the passenger screening area, contact the local TSA office at 773-894-8760. For items left in other areas of the airport, contact 773-686-2385 (Chicago Police Department).
  
  

• Mail Center / U.S. Post Office
  The U.S. Post Office has a facility on the upper level of Terminal Two. Hours are 7:00 a.m. to 7:00 p.m., Monday through Friday. A stamp machine and mail slots are available 24 hours a day, seven days a week. Call 773-686-0119 for more information.
  
  

• Main Terminal / Concourses
  There are four Main Terminals (1, 2, 3, 5) each with multiple concourses. Terminal Five (5) is the International Terminal.
  
  

• Meeting / Conference Rooms
  Hilton Business Center
  The full-service Hilton Business Center offers fax, copying, and packing and shipping services and is located in the lower arcade of the O’Hare Hilton Hotel. Call the Hilton Business Center at 773-601-1743 for additional information.
  Location: Terminal Two
  
  Lap Lane
  Lap Lane offers workstations for business travelers. Services are available at an all-inclusive price that includes faxing, printing, long distance calls, plug-ins for laps, and use of the personal computers with T1 lines. Call Lap Lane at 773-894-3100 for additional information.
  Location: Terminal One
  
  

• People With Special Needs / Persons With Disabilities
  Getting from one point to another at any airport can be hectic, especially for travelers with disabilities. At O’Hare, we recognize these needs and are working to make passage through our airport as pleasant and convenient as possible. Wheelchair assistance is available from your airline. Please contact your airline in advance to make special arrangements.
  
  All outside sidewalks have sloping curb cuts for easy wheelchair access. Additionally, O’Hare’s terminals have extra-wide automatic entry doors on both the upper and lower levels. Throughout the airport facility, restrooms, elevators, signage, telephones, restaurants, drinking fountains, and diaper changing facilities are in full compliance with the Americans with Disabilities Act. A visual paging system in the International Terminal allows airlines and airport operators to send visual messages to the public. The visual paging system is located adjacent to the flight information monitors.
  
  For additional access information contact the Ground Transportation 24-hour Land Traffic Control Center at (773) 686-8040 or DOA Security at (773) 686-2658.
  
  Airport Transit System (ATS):
  All points on the ATS route system are fully accessible to persons with disabilities. Elevators are available at each of the five stops.
  
  Elevators:
  Elevators located in Terminals 1, 2, 3, and 5 provide access to all passenger levels of the airport complex. All elevators have braille and raised numerals.
  
  Parking Facilities:
  The elevated parking structure (Lot A), adjacent outdoor lots (Lots B and C), the parking lot serving the International Terminal (Lot D), and Economy Lot E have approximately 250 parking spaces clearly marked with the International Access Symbol for Motorists with disabilities. For further information call (773) 686-7530.
  
  Public Transportation/CTA Rapid Transit:
  (312) 836-7000
  (312) 836-4949 TTY phone
  
  The CTA Blue Line train provides 24-hour service between downtown Chicago and O’Hare International Airport. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. Other CTA stations on the Blue Line equipped with elevators from O’Hare to downtown are at Rosemont, Cumberland, Harlem, Clark/Lake, and Jackson.
  
  Rental Cars:
  Alamo, Avis, Budget, Dollar, Hertz and National rental car agencies provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2-3 days prior to renting a car with adaptive equipment.
  
  Restaurants:
  All entrances to restaurants located in the airport are accessible to people using wheelchairs.
  
  Restrooms:
  Restrooms located through-out the Airport have wheelchair accessible facilities. These facilities have larger stalls with grab bars and accessories including sinks with electronically sensored water faucets, lower towel dispensers and tilted mirrors.
  
  Service Areas:
  American and United Airlines have specially designated lounges to provide assistance to travelers with disabilities. American has a special service lounge in the K Concourse and United has special service lounges in both the B and C Concourses. Both carriers also offer mobile carts in their concourses to transport passengers needing this service. Please contact the airline directly or an airline representative for use of a mobile cart.
  
  Taxicabs:
  See cab starters in the cab stand outside baggage claim areas of all terminals. Drivers can assist passengers with collapsible wheelchairs.
  
  Telephone and TTY Phones:
  Telephones at O’Hare comply with federal guidelines and are fully wheelchair accessible. Each bank of pay telephones is equipped with an amplified handset telephone for hard of hearing users. Operator-assisted Teletypewriters (TTY) are adjacent to the airport information booths located on the lower level of Terminals 1,2, and 3 and on the upper level of Terminal 5 and are available 24 hours a day.
  
  Wheelchairs:
  All airlines at O’Hare will provide wheelchair escort. Please contact your airline directly to request this service.
  
  For additional access information contact the Mayor’s Office for People with disabilities. (312) 744-7050, TTY:(312) 744-4964.
  
  

• Pets / Animals
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminals and are accessible to individuals with disabilities. O’Hare International Airport promotes a family-friendly environment by providing diaper changing facilities in most Restrooms.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking
  Smoking is not permitted in O’hare International Airport.
  
  

• Travelers Assistance
  The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary. For more information call (773) 894-2427.
  
  

• Guest Services
  Airport Information/Customer Service
  Airport information/customer service booths are located on the lower levels of Terminals One and Three, as well as both the upper and lower levels of Terminal Five. Information and customer service representatives are available to assist passengers and visitors with airport directions, general service information, and language assistance. Call 773-686-2200 for more information.
  Terminal One
  Terminal Three
  International Terminal (Terminal Five)
  
  

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