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Guest Services at Cleveland Hopkins CLE Airport

Other services offered at CLT Airport:

The Airport Information Desk, open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.

The CLE Customer Service Office is on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).

Airport Ambassadors,

located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.

Convention and Visitors Bureau
CLE Airport Ambassadors maintain an information and visitors booth located on the baggage claim level at the airport. The booth is in the center of that level, open seven days a week. Brochures provided by the Convention & Visitors Bureau of Greater Cleveland concerning area lodging, transportation, restaurants and attractions are on display and available twenty-four hours a day.
For further information on activities in Cleveland, visit the Convention & Visitors Bureau of Greater Cleveland or call 1.216.621.4110 (toll-free at 1.800.321.1001).

USO Facilities:

The lounge, located on the airport's baggage claim level (adjacent to carousel 1) , provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport.  For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at usocleveland.org.

International Travelers at Cleveland Hopkins CLE Airport

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Cleveland Hopkins CLE Airport

For items left in the public areas of CLE Airport contact the Airport Information Desk on the ticketing level near Security Checkpoint B - or call 1.216.265.6030.

For items left in an airline hold room or on board an aircraft, your airline's lost & found department - this also applies to lost baggage.


Mail Center / U.S. Post Office at Cleveland Hopkins CLE Airport

Two U. S. mail boxes are in non-secure areas of the main terminal - one in front of Security Checkpoint B, and one  in front of the Security Checkpoint C.

United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.

Pets / Animals at Cleveland Hopkins CLE Airport

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

The pet relief area at CLE Airporrt is at the South of end of baggage claim, nearest to Carousel 2. Owners will exit through Door 1 and walk to the left (following signs) around the corner. Pet waste pickup bags and a trash receptacle are available. Owners are asked to please clean up after their pets.
 

Smoking at Cleveland Hopkins CLE Airport

Designated smoking areas are marked outside of the main terminal on the ticketing level.




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