Cleveland Hopkins Airport (CLE) Guest Services and Help

Other services offered at CLT Airport:

The Airport Information Desk, open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.

The CLE Customer Service Office is on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).

Airport Ambassadors,
located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.

Convention and Visitors Bureau
CLE Airport Ambassadors maintain an information and visitors booth located on the baggage claim level at the airport. The booth is in the center of that level, and is staffed 9:00 a.m. until 6:00 p.m. (EST), seven days a week. Brochures provided by the Convention & Visitors Bureau of Greater Cleveland concerning area lodging, transportation, restaurants and attractions are on display and available twenty-four hours a day.
For further information on activities in Cleveland, visit the Convention & Visitors Bureau of Greater Cleveland or call 1.216.621.4110 (toll-free at 1.800.321.1001).

USO Facilities:
The newly-renovated lounge at Cleveland Hopkins International Airport (CLE) has been renamed in honor of Bob Hope. Raised in Cleveland, Ohio, Mr. Hope tirelessly entertained U.S. troops under the USO banner for decades.
The lounge, located on the airport's baggage claim level and open daily from 8:00 a.m. until 10:00 p.m. (EST), provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport.
For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at http://www.usocleveland.org/.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

For items left in the public areas of CLE Airport contact the Airport Information Desk at 1.216.265.6030.

For items left in an airline hold room or on board an aircraft, your airline's lost & found department - this also applies to losbaggage.

Two U. S. mail boxes are in non-secure areas of the main terminal - one in front of Security Checkpoint B, and one  in front of the Security Checkpoint C.

United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Designated smoking areas are marked outside of the main terminal on the ticketing level.