Cleveland Hopkins (CLE) Airport

Guest Services and Help

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GUEST SERVICES AT CLE AIRPORT:

The Airport Information Desk, open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.

The CLE Customer Service Office is on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).

Airport Ambassadors,
located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.

Convention and Visitors Bureau
CLE Airport Ambassadors maintain an information and visitors booth located on the baggage claim level at the airport. The booth is in the center of that level, and is staffed 9:00 a.m. until 6:00 p.m. (EST), seven days a week. Brochures provided by the Convention & Visitors Bureau of Greater Cleveland concerning area lodging, transportation, restaurants and attractions are on display and available twenty-four hours a day.
For further information on activities in Cleveland, visit the Convention & Visitors Bureau of Greater Cleveland or call 1.216.621.4110 (toll-free at 1.800.321.1001).

USO Facilities:
The newly-renovated lounge at Cleveland Hopkins International Airport (CLE) has been renamed in honor of Bob Hope. Raised in Cleveland, Ohio, Mr. Hope tirelessly entertained U.S. troops under the USO banner for decades.
The lounge, located on the airport's baggage claim level and open daily from 8:00 a.m. until 10:00 p.m. (EST), provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport.

For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at http://www.usocleveland.org/.
Lost and Found Service at CLE Airport:

For items left in the public areas of Cleveland Hopkins International Airport (CLE), including the parking garage, the ticketing, baggage claim or RTA levels, or at the rental car facility, travelers should contact the Airport Information Desk at 1.216.265.6030.

For items left in an airline hold room or on board an aircraft, travelers should contact the airline directly. Telephone numbers for the airline lost and found services are the same as for lost baggage. Please visit the Lost Baggage section of this site for a complete list of those numbers.

LOST BAGGAGE:

Air Canada Baggage Service: 1.888.689.2247
America West Airlines Baggage Service: 1.216.267.1603
American Airlines Baggage Service: 1.216.362.3565
Continental Airlines Baggage Service: 1.216.501.4343
Continental Express Baggage Service: 1.216.501.4343
Delta Baggage Service: 1.216.265.2435
Independence Air Baggage Service: 1.216.265.1732
Midwest Airlines Baggage Service: 1.216.265.4848
Northwest Airlines Baggage Service: 1.216.265.6530
Southwest Baggage Service: 1.216.265.4700
United Baggage Service: 1.800.864.8331
USA3000 Baggage Service: 1.216.265.4816
USAirways Baggage Service: 1.216.265.3814
United States Postal Service Mail Boxes and Postage Stamps at CLE Airport:

Mail Boxes (Inside the Terminal)
There are two U. S. Postal Service mail boxes at the airport, both in non-secure areas of the main terminal. One mail box is located in front of Security Checkpoint B, and one is located in front of the Security Checkpoint C. The United States Postal Service makes pick ups at 2:45 p.m. (EST) Monday through Saturday. There is no mail service on Sunday.

Postage Stamps
United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking Areas Cleveland Hopkins International Airport (CLE) is a "smoke free" environment. Smoking is prohibited in all areas of the terminal. Designated smoking areas are marked outside of the main terminal on the ticketing level.
Traveler’s Aid/Escorts Ticketed passengers who require wheelchair or escort assistance at the airport should contact the airline with whom they are traveling. Airlines can provide wheelchair assistance and escorts to any passengers who request such aid. Ticketed passengers can navigate through Concourse C by taking one of the many electric carts that provide regular service from the security checkpoint to and from all gates. The carts also provide service from Concourse C through to the tunnel leading to Concourse D, as well as on Concourse D itself.