• DSM Airport Contact
  5800 Fleur Dr # 201
  Des Moines, IA 50321
  Website for Des Moines Airport: http://www.dsmairport.com/
  
  

• DSM Airport Overview
  Des Moines International DSM Airport, located approximately six miles south of downtown Des Moines, is the gateway to the Hawkeye State. DSM airport is serviced by 8 airlines with nonstop service to 18 destinations. United, Northwest and American Eagle offer the most flights. To keep pace with growing passenger numbers, Des Moines DSM airport added a new $4.8 million baggage claim area and two new parking garages complete with skywalks to the main terminal area. DSM airport handles almost 2 million passengers per year.

• Baggage Carts / Skycap
  To help make your trip even easier, Skycap personnel are available in front of the terminal. Skycaps can assist individuals with transporting luggage or packages inside the terminal and to the ticket counter. Skycaps are also available to transport disabled individuals by wheelchair to and from aircraft security screening locations. Baggage curbside check-in is also available for United, American and Northwest Airlines. All passengers are required to check in at the Airline ticket counters. It is customary for passengers to offer Skycaps a gratuity of $1.00 for each bag transported.
  
  

• Baggage Claim
  Baggage claim is located on the lower level of the terminal.
  
  

• Banking / ATM Services
  An ATM machine is located in terminal concourse in the vicinity of the main floor restaurant.
  
  

• Currency Exchange
  Currency can be bought and sold at Wells Fargo Foreign Currency, 666 Walnut Street in Des Moines. Customers may contact the office directly by dialing 515-245-3293. Customers may obtain current exchange rate information by contacting the automated line at 515-245-3290.
  
  

• Business Services
  The Business Center, open 24 hours a day, provides desk space, telephone service, Internet hook up capabilities and lounge space. It is located in the main terminal immediately opposite the ticket counters.
  
  Meeting rooms of all sizes are available on the skywalk level of the main terminal.
  
  

• Concourses
  The Des Moines International Airport has a main terminal and two concourses, A & C.
  
  

• Emergency / Medical Services
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Internet Access
  The Business Center, open 24 hours a day, provides desk space, telephone service, Internet hook up capabilities and lounge space. It is located in the main terminal immediately opposite the ticket counters.
  
  

• Lost & Found
  To report lost or found items, contact the DSM Airport Administration office located on the skywalk level of the main terminal building. To check on lost items, contact the Airport Administration office at (515) 256-5100.
  
  

• Main Terminal / Concourses
  The Des Moines International Airport has a main terminal and two concourses, A & C.
  
  

• Meeting / Conference Rooms
  Meeting rooms of all sizes are available on the skywalk level of the main terminal.
  
  

• People With Special Needs / Persons With Disabilities
  The airlines serving the Des Moines International Airport have wheelchairs available, and we’ve developed systems for making sure you can use your own, too. Make sure to stow assistive devices in safe places on board.
  
  Service animals may accompany their owners at no additional cost but must remain at the owner’s feet.
  
  Some airlines have therapeutic oxygen available for a reasonable service charge. Most airlines require you to use their equipment, but you may check your own equipment.
  
  If you need special assistance, airlines employees will explain emergency procedures and aircraft surroundings.
  
  Contact your airline if you require special dietary needs during your flight.
  
  Always carry any medications you need on your person or in a carry-on bag.
  
  

• Pets / Animals
  Pets/Animals
  Your dog or cat can travel in two ways: in the cabin with you, or unaccompanied. All options require advance reservations and are subject to a charge. If you are bringing a pet other than a dog or cat, please contact the airline to make sure your pet can be accepted for travel.
  
  Carry-on
  A small dog, cat or domesticated household bird can travel with you in the passenger cabin if the pet is small enough to fit comfortably in a kennel that is placed under your airline seat. Animals are never allowed out of the kennel during flight. Many airlines charge $75.00 for domestic travel; international rates vary by destination.
  
  Unaccompanied pets
  
  An unaccompanied pet will travel as part of the cargo system. Animals in the cargo system are transported in pressurized compartments. Fees vary based on weight and size of the kennel. Airlines typically accept live animals that are shipped as cargo only from known shippers, commercial animal shippers or licensed pet breeders, which must be booked in advance of the shipment.
  
  Extreme weather guidelines will apply, preventing cargo shipment of any live animal when the temperature is forecast to exceed 85 degrees Fahrenheit at any point in the animal’s journey.
  
  

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  Only ticketed passengers are allowed to pass through Security Screening. All carry-on packages are also passed through x-ray machines. Also expect a visual inspection of all carry-on bags or packages.
  
  The Security Screening area is open from 5:00am to 8:00pm, 7 days a week and utilizes the latest security technology available.
  
  Carry-on Bags
  For travel within the U.S. and Canada, and to many other destinations, you may carry on one bag and one personal item. A carry-on bag must be able to fit under your airline seat and cannot weigh more than 40 pounds. Its linear dimensions (length + width + height) cannot exceed 10"" x 12"" x 23"".
  
  Many airlines allow the following exemptions from the two piece limit:
  • Child safety seats for ticketed children
  • Assistive devices (i.e. canes, crutches, etc.)
  • Outer garments (i.e. coats, hats, etc.)
  • Small purses (no larger than 25 linear inches)
  
  In certain circumstances, when the quantity or size of a carry-on parcel can not be properly stowed, the airline may require you to process your carry on item as checked baggage.
  
  Checked Bags
  For travel within the U.S. and Canada, and to many other destinations, you may travel with two checked bags at no additional cost. Expect a visual inspection of your baggage as part of standard airport security measures.
  
  • Your largest checked bag must have linear dimensions that do not exceed 62 inches and must weigh no more than 50 pounds.
  
  If you are traveling outside of North America, an airline’s free baggage allowance may vary. Contact your airline or a travel agent prior to your trip to verify it.
  
  You may substitute bowling, fishing, golfing, shooting, or skiing equipment for one piece of the two allowable checked pieces. Military personnel may substitute one duffel/B-4 bag free in lieu of their largest checked piece.
  • Each checked bag must have the name of the person traveling available on the outside of the bag.
  
  If your Ticketed itinerary includes any ground transportation, you must retrieve your luggage and transfer it between the airline and the ground transport yourself.
  
  Check-in Requirements
  All passengers are required to check in at the Airline ticket counters. Two checked bags and one carry on bag are allowed per passenger. Expect a visual inspection of baggage and carry on items. Plan to arrive at least 2 hours before your scheduled departure time. Also have a photo ID or other acceptable form of ID with you when you check in.
  
  

• Smoking
  Des Moines International Airport is a smoke-free facility.
  
  

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