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Edmonton (YEG) Airport |
Closest Airports to YEG Change Airport 
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- YEG Airport Contact
25 Airport Road
Edmonton, AB
Canada
Phone: 7808908900
Email: info@flyeia.com
Website for Edmonton Airport: http://www.flyeia.com
- YEG Airport Overview
Edmonton International YEG Airport, located west of QEII Highway, near the town of Nisku, and 30 km south of downtown Edmonton, in the Province of Alberta, Canada, is a small airport with big aspirations. The recently completed South Terminal and Central Hall have received positive reviews from passengers for their spaciousness and fast-moving yet thorough security checkpoints. The new YEG terminal actually has a warm and welcoming fireplace, a nice antidote to the sterile environment of most airports. Although it’s manageable in size, Edmonton International airport is the fifth busiest airport in Canada with almost 6 million passengers using the airport each year. A host of commercial airlines serve the airport, offering nonstop flights to numerous destinations in Canada and the U.S. Edmonton YEG airport is strategically located near the Yellowhead TransCanada Highway which connects Winnipeg, Edmonton and Vancouver.
YEG Airport's present expansion includes more gates, new non-stop destinations, additional parking facilities and a new passenger concourse. It is also adding new terminal services, including restaurants, shopping outlets and a 216-room hotel by Marriott.
WEB CHECK-IN: Most of the major airlines at Edmonton International Airport offer Web Check-In . Use online check-in from your home, office, or any place you can access the Internet to check-in for your flight and print your boarding pass BEFORE you leave for the airport. On arrival at the Airport, look for baggage drop areas for Web Check-In that will allow you to bypass the regular check-in/baggage drop line and save time.
28 SELF-CHECK-IN KIOSKS throughout the terminal allow passengers to access multiple airlines from one machine, check in faster, and avoid line-ups. The kiosks are free, easy to use, and can be used by all guests. It takes approximately 60 seconds to check in at a kiosk, making them a quick and convenient alternative to traditional check-in processes.
There are also two Airport Express kiosks located at the Downtown Visitor Information Centre at 9990 Jasper Avenue for customers who want to check-in for their flight downtown before leaving for the airport.
- Baggage Carts / Skycap at Edmonton YEG Airport
Baggage Carts are available throughout the terminal and in the Parking Lot.
- Banking / ATM Services at Edmonton YEG Airport
YEG Airport has ATM machines placed throughout the terminal.
- Currency Exchange at Edmonton YEG Airport
CURRENCY EXCHANGE AT YEG AIRPORT:
Travelex Foreign Exchange - Its ervices include currency exchange, lottery ticket sales, flight insurance, photocopying, facsimile machine, and prepaid long distance phone cards. Hours of operation:
Arrivals Level: 10am-12:30pm daily
Departures Level: 4:30am-6pm daily
Central Hall (post security): 4:30am-6:30pm daily
LOCATION:
Arrivals: South Arrivals level
Departures: South Check-in Departures level
Central Hall: South Deparures Lounge (post-security)
Telephone: 780.890.2370
- Business Services at Edmonton YEG Airport
Wireless Internet is available throughout the Airport via the pay-for-service Opti-Fi Wireless Network. Most Windows 2000 and Windows XP wireless network adapters automatically find the Service Set Identifier (SSID).
Opti-Fi customer service: Tel: 1.888.649.6727 - for details visit the Information Booth on the Arrivals Level.
Internet-ready Workstations - Aside from the Opti-Fi Wireless network, 16 business workstations are located post-security in the Departures Holdroom (four in the transborder (U.S. holdroom). The workstations are grouped in clusters of four – with one computer terminal at each station. The other three stations are Internet-ready for laptop use.
Internet Kiosks Four stand-up Internet kiosks with computer terminals will be available in pre-security (public) areas – two on the Observation Deck, one on the Arrivals Level near the Information Booth, and one on Departures Level near the Air Canada check-in counters.
The charge for use of the computer terminals is $4.95 for 15 minutes or $6.95 for 30 minutes.
- Emergency / Medical Services at Edmonton YEG Airport
EMERGENCY AT YEG AIRPORT:
Edmonton International Airport (EIA) has a highly trained Emergency Response Services (ERS) team on duty 24 hours a day, 365 days a year to respond to any fire or medical emergency.
The airport also has its own RCMP detachment on site to ensure quick response to security and policing needs.
YEG Airport is also equipped with defibrillators.
In case of emergency:
* Call the airport RCMP detachment at 780.890.4333 for policing needs
* Call Emergency Response Services at 7.911 for fire and medical
* You can also dial 911 from any telephone and let them know you are calling from Edmonton International Airport
- Interfaith Chapel / Religious Options at Edmonton YEG Airport
INTERFAITH CHAPEL AT YEG AIRPORT - located at the south end of the terminal on the Arrivals Level and open 24 hours. A washroom is provided inside the chapel, along with rugs, comfortable chairs and pleasant artwork.
Volunteer Airport Chaplain:
Phil Marshall volunteers as Airport Chaplain, and also serves as a Northern Lights Airport Volunteer. Mr. Marshall has over 25 years of experience in chaplaincy work, and is on hand to offer counseling and support to those who need it. As the chaplain, he is knowledgeable about Edmonton’s various faith communities, and he will connect you to them if you desire. You can contact him via Information Booth.
- International Travelers at Edmonton YEG Airport
INTERNATIONAL ARRIVALS AT YEG AIRPORT - see "Security".
- Internet Access at Edmonton YEG Airport
Wireless Internet is available throughout the Airport via the pay-for-service Opti-Fi Wireless Network. Most Windows 2000 and Windows XP wireless network adapters automatically find the Service Set Identifier (SSID).
Opti-Fi customer service: Tel: 1.888.649.6727 - for details visit the Information Booth on the Arrivals Level.
Internet-ready Workstations - Aside from the Opti-Fi Wireless network, 16 business workstations are located post-security in the Departures Holdroom (four in the transborder (U.S. holdroom). The workstations are grouped in clusters of four – with one computer terminal at each station. The other three stations are Internet-ready for laptop use.
Internet Kiosks Four stand-up Internet kiosks with computer terminals will be available in pre-security (public) areas – two on the Observation Deck, one on the Arrivals Level near the Information Booth, and one on Departures Level near the Air Canada check-in counters.
The charge for use of the computer terminals is $4.95 for 15 minutes or $6.95 for 30 minutes.
- Lost & Found at Edmonton YEG Airport
LOST AND FOUND AT YEG AIRPORT:
1. Items found in the terminal building and parking lots can be claimed at the Information Booth on the Arrivals Level.
Hours: 8am-12pm, Mo-Fri; 9am-12pm, Sat/Sun
For more information call 1.800.268.7134 or e-mail: info@flyeia.com
2. For items lost on board an aircraft or for lost baggage, please contact the airlines directly.
- People With Special Needs / Persons With Disabilities at Edmonton YEG Airport
PERSONS WITH DISABILITIES AT YEG AIRPORT:
Accessibilities include:
* Washrooms are equipped with grab bars and Life Call
* Braille signs for elevators and washrooms
* Value Park shuttle bus equipped with wheelchair lift
* Airport staff are trained in assisting persons in need
* Over-sized revolving doors
* TTY and volume control pay telephones and hotel/motel booking telephones
* Accessible check-in and information counters
* Eye-level flight information screens
* Video paging on flight information screens
Dog Runs - For service animals, two dog runs are available on the Arrivals Level:
* Outside door 1 to the North (by the guard house)
* Outside the North-West corner of the Parkade (near metered parking and Rendez-vous) across from door 3
Ground transportation - Transportation for passengers with special needs can be prearranged with Sky Shuttle.
(a) Parking - (a) The Parkade Park has disability parking stalls, spacious elevators and ramps to the Departures Level. On arrival, the Value Park attendant can direct you to disability parking stalls. A complimentary shuttle bus to and from the terminal is equipped with a wheelchair lift.
(b) Pick-up/drop-off - For short visits, curbside disability parking can be accessed by driving into the taxi queue and notifying the attendant of your request.
For More Information - contact Customer Service.
- Pets / Animals at Edmonton YEG Airport
PETS at YEG Airport: No pets are allowed at the airport unless they are placed in a dog carrier. There is a dog run on the Arrivals Level outside door 1 to the North (by guard house) -and- outside the North-west corner of the Parkade (near metered parking and Rendez-vous) across from door 3. Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
- Security at Edmonton YEG Airport
SECURITY AT YEG AIRPORT:
[Security at US Airport--for the latest Transportation Security Administration travel tips and prohibited items list click on http://www.tsa.gov/public/ or htttp://www.ifly.com/airport-security.]
At Edmonton Airports, the key agencies responsible for safe and secure air travel in Canada are:
* Transport Canada is responsible for the safety and security of travelers on the ground and in the air. It also sets and enforces the standards for airport and airline operations.
* Canadian Air Transport Security Authority (CATSA) is responsible for screening all passengers, personnel and their belongings at the airport.
* Canada Border Services Agency (CBSA) manages the movement of people and goods into Canada.
* Royal Canadian Mounted Police is responsible for policing Edmonton International Airport; EIA has its own RCMP detachment.
Your safety and security are top priority for Edmonton International Airport and its many airlines, agencies and service providers. Edmonton Airports also understands that vigilant security need not come at the cost of excellent customer service, and it remains committed to ensuring that passengers enjoy a comfortable, efficient and pleasant airport experience.
- Guest Services at Edmonton YEG Airport
GUEST SERVICES AT YEG AIRPORT
Northern Lights Airport Volunteers can be seen throughout the airport terminal in colourful uniforms. They assist passengers with luggage carts, wheelchairs, strollers, directions and information, as well as assisting customers at the Information Booth.
Information Booths - Bilingual Customer Service Representatives are happy to answer questions about the airport and Edmonton-area attractions and events. They also provide assistance over the telephone, including any of the white information phones located in the terminal building, or at the centrally located Information Booth on the Arrivals Level across from door #7. They also co-ordinate Lost and Found.
Hours: Mo-Fri, 8am-midnight; Sat/Sun 9am-midnight
For More Information call (local) 780.890.8382; toll-free in North America: 1.800.268.7134; TTY: 780.890.6715; or e-mail: info@flyeia.co
Amenities for Traveling Families
1. Family washrooms with change table, rocking chair, high chair and bathing facilities for small children are located on the observation deck of the Central Hall and the Central Arrivals Area. Change tables are present in all public washrooms at Edmonton International Airport.
2. Family entertainment area - This post-security family area will occupy and satisfy both children and adults. That area also incorporates various electronic games and Toys throughout the gate areas.
3. Laugh’n Learn - at North Terminal, Departures Level; hours: 7am-7:30pm, Sun-Fri, and 7am-5pm (Sat). Phone: 780.890.7376 - Laugh ‘N’ Learn promotes creative thinking through educational toys that will keep children entertained for hours.
4. Observation deck - Features spectacular views of the runways and overlooks the post-security waiting area.
5. Kidzworld - The centerpiece of Kidzworld is the construction of two new kids’ play areas. One is located post-security in the north end of the Departures Lounge, and the other is on Arrivals Level in Central Hall.
Designed for children ages 2 to 12, these play areas encourage creative play with kid-sized ticket counters, a play plane to climb in and slide out of, and a tower to climb up on. Seating will be available for parents and additional FIDS screens will be installed nearby so parents can easily check their flight times without leaving children unattended.
General Services - (some of the listed items refer you to more specific information):
* Accessibility - see "Persons with Disabilities"
* Airport Volunteers - see above
* Baggage
* Banking - see "Banking"
* Chapel - see "Chapel"
* Customer Service - see above
* Family - see above
* Information Booth - see above
* Internet - see "Internet"
* Live Entertainment (in Terminal - inquire at Information Booth)
* Lost & Found - see "Lost & Found"
* Smoke-Free Airport
* Storage
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