Shanghai Hongqiao SHA Airport Terminal Map Overview

Main Terminal / Concourses at Shanghai Hongqiao SHA Airport

Shanghai Hongqiao Airport Terminal Layout,  Terminal Details, Flight Transfer Procedures & important telephone numbers:

The passenger complex at Hongqiao International Airport consists of two passenger terminals - T1 & T2 - situated on either side of the runways. 
  T2 has access to the subway and high-speed railway station - part of 'Hongqiao Station' used for all modes of transportation).   Terminal-to-Terminal connection:
(a) Free shuttle buses connect T1 & T2  - gate-to-gate within minutes - departing at peak hours every 5, and other hours every 15 minutes: 
   pickup at T1 is at south side of gate 6, Departure Hall 1; 
   pickup at T2 is at north side of gate 1, Arrivals Hall.
(b) The Metro subway: line 2 serves T2 only, while lines 2 & 10 head for the City);  and
(d) The Shanghai Hongqiao railway station is adjacent to Terminal 2.

International arrivals pick up baggage, then go through immigration & customs clearance.
Transfer to connecting flights:
(a) Passengers with boarding pass for connecting flight proceed to level 2 (2F) and follow signs to corresponding waiting area;
(b) Passengers without boarding pass for connecting flight proceed to check-in area (follow signs) for check-in process and thereafter continue to corresponding waiting area and to their gate where they should arrive at least 30 mins prior to scheduled departure.
(c) Passengers who need to transfer their bags: claim bags on level 1F, go to transfer counter & re-check-in; then  take escalator to 2F to Departure Hall near elevator and continue to boarding gate.
Note: The uniformed porters who assist traveler with their bags are not permitted to take a tip. 


International Terminal 1 of Hongqiao Airport
serves short international routes to Hong Kong, Seoul & Tokyo, as well as domestic flights operated by |LCC Spring Air. Note that international counters open 150 minutes, and close 30 minutes before flight takeoff; while gates open 30 minutes, and close 10 minutes - prior to flight takeoff.
Level 1 of T1 houses Arrivals A & B; Arrivals B houses the baggage claim area with 4 baggage belts, and has access to outside buses 806, 807, 938, 925 & 941 (right to left). 
Level 2 houses  Departures A & B - each of which has its own security check. Departures B has check-in counters & access to gates B1-B12; Departures A has check-in counters and access to gates A11-A2.
Level 3 is the check-in level with check-in counters A - M (right to left). This level has information counters, Customs , Immigration, and access to level 2.
1. Check-in counters: The Departures Hall check-in counters 262 & 263 are for  Air China, and 105-107 are for China Southern.
2. Ticketing desks are in both the Departures & Arrivals Halls.
3. Food & drink & shops: Shops are located in the Departures Hall, at A3, A4, A6 & A8 and the Waiting Hall, while food & drink establishments are mostly in A4 & A5 Waiting Hall.
4. A first-aid station is near the security check in the Domestic Departures Hall on 2F & on Arrivals on 1F.
5. Baggage-related services: Lost & Found is next to gate 1, Arrivals Hall; baggage storage is beside gate 5, Arrivlas Hall, & gate 5 Departures Hall.

New DomesticTerminal 2 of Hongqiao Airport - a '5-Star Terminal' according to Skytrax - is presently served by the following Airlines:  AirChina, China Southern, China Eastern, China United, Hebei, Juneyao,  Shandong, Shanghai, Shenzhen, Sichuan, Tianjin, Tibet, & Xiamen.  To easily navigate T2, rent a battery-operated mini-car from the Service Counter at M2.  
Domestic counter openings vary from 120-150 minutes to 24 hours, but all close 45 minutes prior to takeoff; while gates open for domestic flights 30 minutes, and close 10 minutes prior to flight takeoff:
   1. Check-in counters located at: A14-A21 for China Air; A01-A13 for Hainan, Juneyaeo, Shandong, Shichuan, Tianjin & Xiamen airlines; B01-B18 for Shanghai and Shenzhen airlines and C01--C18 & D01-D10 for China Eastern airlines; and D11-D15 for China Southern airlines. China Eastern & China Southern share a total of 48 check-in counters and 28 check-in machines. Passengers of either one of these airlines can use any one of the 48 check-in desks. Note that Spring Airlines adjusted check-in counters to it gates 5 - 7.
    2. Ticketing desks are in the Check-in & Ticketing Hall of 3F for the following airlines: Air China, China Eastern, China Southern, Hainan, Juneyao, Shanghai, Shandong, Shenzhen, Spring & Xiamen. 
    3. Shops and food & drink establishments are in the departure level M2 and ticketing & check-in level 3F. The large commercial retail & food service expansion started inlae 2011 and will continue for another two years, offering, among others, many luxury brand-name establisments.
    4. A first-aid station is between gates 47 & 48, M2, next to the transfer area, 2F and next to the baggage locker, Arrivlas Hall 1F.
    5. Baggage-related service: Left luggage & lost & found are at the Arrivals Hall & E-Island, East Traffic Center, 1F.
The boarding gate area of T2 has in the center gates 46-50, at left gates 21-40 and at right gates 56-90.

T2 recently added over 8,000 square meters of retail & food concessions.
T2 has excellent signage helping passengers to get around. However, getting from arrivals gate to baggage carousel and to bus stop requires a long walk with limited travelators (food & drink is available on the way & you can rent a golf buggy for about $1.70).   
While there is an abundance of eateries and retail outlets, prices are high. 
Continuous announcements are made in both Chinese & English. 
Excellent signage helps passengers to get around.

Lounges in Terminals 1 & 2: 

Special lounges to accommodate passengers who need a little help are located in T1 at A5, B12 Waiting Hall, departures level.
The Shanghai Airline lounge is in T2 on level 3, Zone A, V2; 
the First-Class Cabin Lounge is in T1at the 2F Waiting Hall.
VIP Lounges in T2 are located on Levels 1F, 2F, M2 and 3F, Roo V1-3 next to gate 24, M2 and Rooms 4-6 next to the Informaton Desk.

Important Telephone numbers:
Airport Information - 96990;  (all other telephone numbers below precede +86 (021) for long-distance calls):
Baggage - at T1: 22344553; at T2: 22381085
Business Center - at T2: 22381085
Lost & Found - at T1: 22344553; at T2: 22381085
Police Center - at T1: 22344553; at T2: 22381085 (also handles Lost & Found).

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