Hong Kong HKG Airport Terminal Map

Main Terminal / Concourses at Hong Kong HKG Airport

Airport layout, Arrivals & Transfer Procedures, Visa /Tourist Information, Pickup location; Terminals & gates; and Services/ Amenities:

The passenger terminal complex at Hong Kong International Airport consists of two passenger Terminals - T1 & T2 - and the separate North Satellite Concourse.  Free WiFi acces is available throughout terminals, North Satellite Concourse & SkyPier. A fleet of Automated People Mover cars (APMs) connect the new SkyPier with T1 & T2 on a 3.8 km track. 
The SkyPier is a ferry terminal connecting to seven ports in the Pearl River Delta);
The Airport Express
line takes you to Central downtown Hong Kong within 25 minutes; to AsiaWorld Expo in just one minure.

Jetstar in-town check-ins are available at the Hong Kong & Kowloon MTR Airport Express train stations.

Arrivals procedures:
 
Hong Kong citizens with identity card  can proceed to the baggage claim to retrieve bags and exit the terminal.  All other traelers need to do the following:  have your passport and completed arrival card ready before proceeding to Immigration Hall for immigration check; thereafter, proceed to the baggage reclaim Hall and pick up bags (if lost & damaged contact your airline); with your  bag proceed to Customs & Excise control - use red channel for items to declare, otherwise use green channel.
Transfer Procedures: 
(a) if you have an onward boarding pass: follow sign to departures level for gates; go through security check; check screens for gate number & time and arrive at your gate no later than 30 mins prior to departure.
(b) if you do not have an onward boarding pass: find your connecting airline's check-in counter (at either area E1, E2 or W1); then follow signs to the departures level, go through security check and arrive no later than 30 mins at your gate prior to your departure.
Visa & Tourist Information is available from the HKTB Visitor Information Center, located in the Buffer Halls A&B of Terminal 1's Arrivals level. You can also visit DiscoverHongKong.com, or call +852 2508 1234. 
If being picked up at the Airport, proceed to Terminal 1's Arrivals Hall A or B (at opposite sides), which offer food & shops.

Terminal 1 of Hong Kong International - one of the world's largest terminals (570,000 sq.meters) and shaped like a Y - has its 321 check-in counters for most regular airlines on Level 7 (Departures) with counters A through K - Exception: most low-cost and some full-service airlines use check-in facilities at T2, where passengers thereafter need to take the APM car connecting to T1.

Level 8 of T1has a restaurant and the 'Peak Lookout'.
Level 7 of T1 is the check-in/ Departures level with check-in counter areas A - K, theCustomer Service Center. This level also houses the Airport Express station.
Level 6 of T1 houses the Y-shaped departure concourse with gates 1 - 71. Departure West Halls are near gates 40 & 60; Departuress Central is between gates 27/28; Departure East Hall is between gates 1 & 15.  Between gates 20-15 is an escalator to gates 501-530 of the North Satellite Concourse.
Level 5 of T1 is the Arrivals level with Halls A & B, gates 1-71, baggage reclaim area, shops, and the HSBC Premier Center (tel. 2748 3322). Level 5 connects directly to level 3.
Level 4 of T1 is another Departures level and has houses the Skypier with Duty-free shop & Travelex
Level 3 of T1  has the AWTC building attached to it, and offers a wide variety of shops and banking facilities.
There is no level 2.
Level 1 of T1 houses the automated people mover (APM) cars, taking passengers to gates gates 1-32 & 33-80, to Teminal 2 & the SkyPier.

The separate North Satellite Concourse (NSC) of Terminal 1
has gates 501-513 (for smaller aircraft) and a waiting area with food & retail outlets, as well as Travelex. Passengers, whose flight will depart from this Satellite will check in, complete immigration & security check at either T1 or T2, before proceeding to a designated area at T1 to board a shuttle bus to the Satellite, running every 4 minutes.  The gate area connects via escalator to Terminal 1's level 6, gates 20-15.

Terminal 2 of Hong Kong International serves only as check-in and processing facility for departing passengers of a majority of low-cost, and some full-service airlines. The terminal is without gates or arrivals facilities. Passengers are being transported by underground APM cars to T1. The SkyPlaza inside T2 is a shopping mall offering shops & restaurants, and entertainment facilities. T2 has 56 airline check-in facilities with Customs & Immigration, and is connected to the Airport Express Line on a new platform. T2 also houses the bus station for buses to/from mainland China. 
Level 3 of T2 has a number of shops, including duty-free, a wellness center, the Bank of China, and the AWTC annex, with access to Terminal 1, level 5 . 
Level 4 of T2 is the Skypier with duty-free area, Starbucks & Travelex, gates 3-6 and connects directly to Terminal 1, levels 7(check-in level) & 8.
Level 5 of T2 is the Departures level, with a Customer Service Center, adjacent HKIA Tower, and check-in counters divided by areas N, P & Q. This level has outside access to the Airport Express and inside a number of amenities & services.
Level 6 has restaurants & shops, an HSBC (tel. 2233 3000) and on either side of it The Aviation Discovery Center, UA IMAX Threater, Dream Come True Educational Park and i-Sports.

NOTE:  By year-end 2015 it is expected that the 5-level Midfield Concourse, presently under construction and to be connected by automated people mover to Terminal 1, will be completed.

Services & amenities inside the passenger terminals include over 200 retail and 60 food & drink outlets.  Airport Ambassadors in their red jackets are located throughout the terminals, offering great customer service with a smile. 
Other amenities and services include customer service centers, health & medical services, internet and business facilities, banking and currency exchange services, lost & found, small gardens & rest lounges; nursing rooms, photo kiosks, post office,  prayer rooms, shower & pay-in lounge, smoking lounges, baby stroller rentals, battery recharge service, document conveyance, copy services, wheelchair, Meet & Assist, and unaccompanied minors services.



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