KRK Airport is located in the village of Balice, 11 km or 6.8 miles west of Krakow, and is accessible via motorway A4, exit 77. You can catch the express train to city center, a 18-minute trip, at the train station 200 meters from Terminal 1.
In March 2017 Krakow Airport received from ACI its ASQ Award 2016, based on passenger survey results.
With two runways and 5 million passengers in 2016, Krakow Airport is hub to LOT Polish Airlines, and is served by domestic and international airlines offering direct flights to a host of European cities, with connections around the globe. Seasonal charters are available to popular vacation destinations.
The on-airport Hilton Garden Inn hotel offers meetin rooms, free WiFi and a restaurant & bar.
Passenger pick-up /drop-off can be made at the "Kiss & Drive" parking area.
The new integrated passenger terminal at Krakow Airport - with a total floor space of 55,000 sq.meters, 3 boarding bridge gates and 3 passener boading bridge/ platforms (with option for 2 more bridges) - officially opened year-end 2016 (merging both 'new' and 'old' terminals into one) The new terminal facade reselbles an inverted glass prism.
The Departures Area on Level 1 now houses 45 check-in facilities (including one for VIP passengers and one for oversize baggage check-in), 9 passport checkpoints in the Departures Hall (with one designated for ADA passengers, crew members, priority passengers and one 'reverse point' for transfer passenges from non-Schengen to Schengen area. Baggage check lines with scanning equipment conform to top security standards. After security check, there is an assortment of food & drink and retail options available, including duty-frees), and access to the boarding area:
Of the current 18 gates, 14 are for Schengen and 4 for non-Schengen traffic (some Schengen gates are flexible and may be used as non-Schengen gates if needed),
4 playgrounds and 5 parents rooms.
Business Lounges at the new Terminal: Newly extended lounges include two in the Schengen- and one in the Non-Schengen departures areas (with bathroom, shower, rest & work areea, computer stations access, unlimed free WiFi, & self-service bar). Optional catering services for breakfast & lunch is available.
The Arrivals Area on Street level 0 houses 12 passport checkpoints, Customs, 4 baggage carousels, 2 Information points (one of which also serves as Visitor's Center), rental car countes,
Parents with small children: While another parent room was added in the public area, all parent rooms have microwave ovens for baby food heating. Also baby product vending machines are available and both men's and women's restrooms include changing tables. Strollers are available, and a play area has been added.
Level 1 is currently the departure level, housing security & passport check, food & drink and retail concessions, a VIP lounge & a business lounge, and access to the airline gates. The upper level also leads to parking and transportation.
Four yellow telephone sets have been installed in the terminal for free passenger calls to landline and mobil phones within Poland.
A refurbished chapel, as well as 2 non-denominational rooms are also available.
Important telephone numbers:
Security: tel. +48 12 639 3308 / 3328
Customs: tel. _48 12 639 3232 / e-mail: firstname.lastname@example.org
Catering: +48 695 878 836 or e-mail email@example.com
Veterinary Inspection: tel. +48 12 293 1000
Future Airport developments: A new 2,800 meter runway for transatlantic flights is to be completed by 2021.