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Lost And Found

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Lost and Found at BOS Airport

Traveling can be stressful, and it's not uncommon to misplace personal items during your journey. At Boston Logan Airport, various services are available to help you recover your lost items. The procedures for locating lost items may differ depending on whether the item was lost at a security checkpoint, on an aircraft, or elsewhere in the airport. This article will guide you through the process and provide tips for successfully retrieving your belongings.

Items Lost at Security Checkpoint

If you suspect that you've left an item at a security checkpoint, you should contact the Transportation Security Administration (TSA). The TSA operates a Lost and Found department that handles items left behind at security checkpoints. To report a lost item, visit the TSA Lost & Found Website.

Items Lost on Aircraft/Lost Luggage

For items lost on an aircraft or missing luggage at baggage claim, you must contact the airline you traveled with. Each airline has its own procedures for handling lost items. For a list of airlines served by Boston Logan Airport and their contact information, visit the Airlines Served page. Here are some of the most popular airlines at BOS:

Items Lost in Other Areas

If you lost an item in a public area of the airport, such as a restroom or the Rental Car Center, Boston Logan’s Lost and Found Program can help. Operated by Massport’s Aviation Customer Service Department, this free online service allows you to report lost items.

To report a lost item, fill out the form on the Lost and Found Claim page. Be as descriptive as possible when filing your claim and fill out all fields to the best of your ability.

The Lost and Found Office is located on the Arrivals level between Terminals C and E, next to the Security Badge Office. The office hours are as follows:

  • Sunday: 5:30 AM–9:00 PM
  • Monday: 5:30 AM–1:30 PM
  • Tuesday: 5:30 AM–1:30 PM
  • Wednesday: 1:00 PM–9:00 PM
  • Thursday: 1:00 PM–9:00 PM
  • Friday: 5:30 AM–9:00 PM
  • Saturday: 5:30 AM–9:00 PM

Tips for Success

Here are some tips to increase your chances of recovering your lost item:

  • Report the lost item as soon as possible.
  • Provide a detailed description of the item, including brand, color, and distinctive features.
  • Keep a record of your claim number and check the status of your claim regularly.
  • Be patient. It may take some time for your item to be found and returned to you.

Tips for Preventing Loss

Here are some tips to help prevent losing items during your travels:

  • Use tracking tags on your luggage and personal items.
  • Take photos of all valuable items and luggage. These can be used to help describe lost items.
  • Keep your belongings with you at all times and double-check your surroundings before leaving an area.
  • Securely fasten your personal items in your luggage or carry-on bag.

Updated on: December 29, 2023

Frequently Asked Questions (FAQ)

You can report a lost item by filling out the form on the Lost and Found Claim page. Be as descriptive as possible when filing your claim and fill out all fields to the best of your ability.
The online form for reporting lost items can be found at the following URL: Lost and Found Claim page.
If you believe you've left an item at a TSA checkpoint, you should contact the Transportation Security Administration (TSA). You can report a lost item by visiting the TSA Lost & Found Website.
The Lost and Found Office is located on the Arrivals level between Terminals C and E, next to the Security Badge Office. It operates from 5:30 AM–9:00 PM on Sunday, 5:30 AM–1:30 PM on Monday and Tuesday, 1:00 PM–9:00 PM on Wednesday and Thursday, and 5:30 AM–9:00 PM on Friday and Saturday.
For items lost on an aircraft or missing from baggage claim, you must contact the airline you traveled with. Each airline has its own procedures for handling lost items. For a list of airlines served by the airport and their contact information, visit the Airlines Served page.
If you lost an item in a public area of the airport, such as a restroom or the Rental Car Center, you can report your lost item using the Lost and Found Claim page operated by Massport’s Aviation Customer Service Department.
Yes, report the lost item as soon as possible, provide a detailed description of the item, keep a record of your claim number and check the status of your claim regularly. Be patient as it may take some time for your item to be found and returned to you.