BOM Airport Overview Chhatrapati Shivaji International Ariport BOM - also referred to as "CSIA Airport" is India's largest and most important aviation hub and serves the City of Mumbay and its surrounding areas. The Airport was renamed in 1998 from its former name "Sahar", and given the name of a popular 17th Century Maratha emperor. CSIA's four terminals are situated in different locations: The two domestic terminals are at Sahar--east of the suburb of Andheri, and the two international terminals are in Santa Cruz East.
As part of an on-going transformation of Chhatrapati Shivaji International Airport into one of the world’s most modern airports and capable of operating both CUSS (Common Use Self Service) kiosks and CUTE (Common Use Terminal Equipment) check-in systems, it entered in early 2008 into a five-year agreement to introduce the full SITA range of self-service capability, thereby turning Mumbai into an IT technology showcase for the region. The features will will benefit both airlines and passengers and include the first-ever remote deployment of self-service kiosks for an airport in India and allow complete integration of the airport management system with the check-in platform being used by the airlines.
SITA will deploy its AirportConnect Open technology across 150 check-in counters at the airport and 50 CUSS check-in kiosk--20 located in prominent Mumbai hotels. The self-service kiosks will reduce check-in time by more than half and will also be able to print baggage tags.
This five-year agreement to introduce the full SITA range of self-service capability will transform Mumbai into an IT technology showcase for the region.
The most recent developments at CSIA include the opening of a new taxiway N9 and the establishment of duty-free retailing. CSIA Airport received the Aeronautical Excellence Award in 2008 by Frost & Sullivan.
CSIA Airport is accessible via the Western Express Highway, leading directly to the Domestic Terminals, and, farther north, leading to the Sahara Road Exit, taking you directly to the International Terminals. The closest hotel at the Domestic Terminals is the Bahara Star, and at the International Terminals the Grand Maratha, Hyatt, InterContinental, Leela and Mirage hotels. CSIA is the first Indian airport equipped with the latest technology for self-service kiosks.