Mumbai Chhatrapati Shivaji International Airport BOM - or simply 'CSIA' (while still referred to by many as 'Sahar Airport' - the town it borders) - is India's primary, and one of South Asia's busiest airports, and the counry's largest and most important aviation hub. It serves the densely-populated City of Mumbay (formerly Bombay) - located in the State of Maharashtra - India's third-largest State. Both City and State border the the Indian Ocean at West.
Since 2006 CSIA has been transformed into a world-class facility: in May 2014 it received the 'Golden Peacock Innovative Product /Service Award'. In April 2015, ACI has inducted CSIA (among only 3 world-wide airports) into the 'Director General's Roll of Excellence; while in Novemer 2015 CSIA received CAPA's 'Asia Pacific Airiport of the Year' award. In Dec. 2015 the GVK Lounge was voted 'World's Best First-Class Lounge'. In Feb. 2016 ACI awarded it the Service Quality award for 2015, while in March 2016 it received Skytrax' World Airport Award for 'Best Airport in India & Central Asia'. (Awards are given according to 25-40 million yearly passenger count categories.) and in Dec. 2016 Conde Nast named it as runner-up among best of World Airports.
As of Feb. 2016 CSIA became the first brown field airport receiving the 'GreenCo Gold Rating' for environmental performance.
CSIA is located 25-35 km from Mumbai's city center -bordering the towns of Sahar & Bramhan Wadi - and is across from the Mumbai suburbs of Santacruz & Andheri. It is accessible via the Western Express Highway, leading directly to the Domestic Terminals, and, farther north, leading to the Sahar Road Exit, taking you directly to the International Terminal & the new Terminal 2.
With two long runways and an estimated 40 million passengers yearly, Chhatrapati Shivaji International is hub to Air India, and a number of other airlines, and is served by numerous domestic and international airlines offering direct and connecting flights to all points of the globe.
On-Airport hotels at Chhatrapati Shivaji Airport:
- Near the Domestic Terminals is the Bahara Star, and
- at the International Terminal complex are the Grand Maratha, Hyatt, InterContinental, Leela and Mirage hotels.
- Inside of Terminal 2: the luxurious Niranta Airport Transit Hotel & Lounge is on Level 1 at landside, and at level 2 at airside (international departures.).
- CSIA currently has two major passenger terminals - new International Terminal T2 & and Domestic Terminal T1. (T1A, T1B, T1C numbering has been discontinued)
An extension to the new Mumbai Metro LRT system will reach the airport by 2016.
In the future, the Mumbai Metro Line 3 will feature 3 stations - at International T1, Domestic T2 - and the Sahar Road Station.
- 'Pranaam' personalilzed services -available at both Domestic & International terminals - received from Business Initiative Directions the 'Century International Quality Era' award. Pranaam GVT Guest Services with warmth & care are on par with the best of global services, and include Pranaam Platinum & Gold, Transit & Lounge (at T2). Pranaam International Service covers curbside to boarding assistance, porter services and access to the Pranaam Lounge.
- Jet Airways passengers at Terminal 2 note: "For easy access, Jet Airways' guests can drive to the departure gates at Level 4 through the Sahar elevated access road and enter the Departure terminal from Gate No. 7. Guests can either check-in online or at the self-service kiosk located near the entrance. They can use one of the 41 dedicated check-in counters manned by Jet Airways staff located between gates 6 and 7 for departure formalities. Check-in counters for First and Premier Guests for both domestic and international flights will be located at island 'P'. Guests travelling in Economy on domestic flights can proceed to island 'K', while those travelling Economy on international flights can proceed to island 'L' for check-in. In addition, island 'M' will have exclusive check-in counters for guests holding JetPrivilege Platinum, Gold and Silver cards." "For Jet Airways guests arriving into Mumbai, prepaid taxi will be available at Level 1. Access for private cars and hotel provided transport is available for guests at Level 2. For three-wheelers and city bus services, guests will need to proceed to P6 at the multi-level car park on Level 2."
Current & Future Airport Developments: While CSIA’s domestic & international terminals are presently situated in different locations, the aim is to integrate them and to transform the Airport into one of the world’s most modern airports, with a full range of services and technology.
[A new Navi Mumbai Airport - to be situated near Navi Mumbai (the name of the new city development bordering the 'old' city of Mumbai) - is intended to absorb some 10 million passengers from CSIA. After many delays, the US$2.4B project has completed its land acquisition, and the company undertaking pre-development work has been selected. Airport completion is tentatively set for December 2019. Both Airports will then be served by connecting Metro Rail.]