Mumbai Chhatrapati Shivaji BOM Airport Terminal Map Overview

Main Terminal / Concourses at Mumbai Chhatrapati Shivaji BOM Airport

Mumbai Chhatrapati Shivaji International Airport (CSIA): Terminal  Layout; Terminal-to-Terminal Transfers; Where to Find Services; Terminal Details, including Airport & Airline Lounges:

The passenger terminal complex at Mumbai Airport presently consists of a Domestic Terminal 1 (T1)  and the new International Terminal 2 (T2) - sharing common airside facilities, but separared at their landside, which is served by shuttle buses.  A new 10-level Garage serves both terminals.
NOTE:  Upon completion and integration by 2015 - Terminal 2 is expected to be the only terminal in operation
.   Already, T2 has been awarded the 'Golden Peacock Award for Sustainability'.

Terminal-to-Terminal Transfers:  NOTE: Once you exited the arrivals hall, you cannot return (for security reasons).
You cannot enter the transfer bus if you did not follow these proceedings:
    (a) Domestic passengers must collect their baggage first & present their confirmation ticket.
    (b) international passengers must first clear customs and be in possession of a confirmation ticket for onward domestic flights. 

Where to find Services:
  - Airline Ticket Counters at Departures:   T1A: AirIndia & Go Airways;   T1B: Sprice jet, Indigo, Jet Airways, Akbar Travel;  T2:  Akbar Travels.
  - Baggage Wrapping: At T2, Departures check-in counters C, F, J & M.
  - Baby & Child Care Rooms: T1A: opposite of Gate A8; T1B pre-security check area II; at T2: level 4 check-in area & post-immigration near Core Duty Free; at lvel 2 at Southwest Pier. 
  - Information:  the 24/7 helpline service number is 6685 1010.  Information counters are located at: 
     T1A  level 2, Departures, pre-security check;  Arrivals, ground level before exit gates; near domestic to international courtesy coach boarding point.
     T1B - at Arrivals at ground level, to the left; at Arrival Plaza opposite of arrival exit.
     T2 - Departures, level 4 - behind check-in islands D & L, and at retail area;  at Arrivals, at level 2 near domestic transfer security check); and at level 1, Meeters/Greeters.
  - Internet access: Free highspeed WiFi service: login ID is your mobile phone number. 
  - Left Baggage & Cloakroom is available in all terminals with option to collect them at departing terminal. For more info e-mail At: T1A, Arrivals Hall, tel. +91-9833857114;  T1B Arrivals Hall, exit ramp, tel. +91-9833868722;  at T2, near integrated exit of T1A/T1C -  tel. +91-9920954654.
  - Medical services:  At Domestic Terminals tel. +91 9833301317; +91 22 26156799 /26264525 /26264460; at T2: Departures & Arrivals Level tel. +91 9833301322; + 91 22 66850260; at Mezzanine &  Boarding Gate Area tel. 91 9930144140.
  - Postal Services:  T1A, Arrivals Hall; T1B, Departurs, pre-security;  T2 at Arrivals exit.
  - Prayer/Meditation: T2 before immigration, gate 8; at post-immigratioin at gtes 64/65.


The Domestic Terminal - divided into T1A, T1B & T1C (no airline listing for TB & T1C):
    Terminal 1A is currently served by Go Air, Indigo, Jet Airways, Spice Jet & Vistara.  (All of Air India's flights are now in Terminal 2.)
      The Arrivals Level of T1A currently offers an information desk at Arrivals & Departures; an ATM cash machine outside of arrivals & departure; 'Airtel -net' internet access at post security; Lost & Found /Left Baggage at Arrivals; a reserved lounge at Departures & Arrivals,  Fids-international and domestic flights; and  inter-terminal coach service at arrivals for international transfer.
      The Departures Level of T1A currently offers an information desk at Arrivals & Departures; an ATM cash machine outside of arrivals & departures; a self-check-in kiosk, post office, bill box, & currency exchange at Departure Hall; reserved lounge at departure & arrivals.
      At SHA:  Airtel-net internet unit at post-security;  smoking area at T1A/C, post SHA;  a child care room at T1A/C & a doctor on call 24/7 at T1A/C.
   Terminal 1B is currently served by Jet Airways, Spice Jet
      The Arrivals Level of T1B currently offers Information counters at Arrivals & Departures, Airtel net internet access at arrival & SHA, currency exchange, inter-terminal coach servicee for international transfer, rental car & fleet counters, Fids-international & domestic flights, e-ticket printing, Lost & Found & Left Baggage, and taxi driven by women for women.
      The Departures Level of T1B currently offers at (a) Departures: Citibank ATM, self-check-in kiosk; mail box, news stand, Airport Information desk, reserved lunge, smoking zone MI room 24/7, 4-lane facility at departure gate, & an out-of gauge door at departure.  (b) At Arrivals: NovanetFone, news stand, Information counter.  ( At SHA: Novanet Fone; news stand, Airtel-net, child-care room, smoking zone (post-SA 2 & pharmacy (pre-SHA 1)
    Terminal 1C is currently served by Fids - international & Domestic flights.
      The Arrivals Level of T1C currently offers ATM cash machines outside of arrivals & departures; Airtel-net internet at post-security;  reserved lounge at departure & Arrivals;  at Arrivals: Lost & Found & Left Baggage; car/fleet rental counters.
      The Departures Level of T1C currently offers at (a) Arrivals: ATM cash machines outside of arrivals & departures;  Reserved lounge; Information desk;  (b) Departures:  ATM cash machines, and in Deprture Hall selcheckk-in kiosk, post office, bill box, currency exchange, reserved lounge, Information desk.  (c) SHA area has a smoking zone at T1A/C, post SA;  a doctor on call 24/7 at T1A/C, and Airtel-net internet at post-security.

NewTerminal 2 (T2) is a state-of-the-art 439,000 sq.meter integrated terminal - served by all international airlines, and by domestic flights of Air India  & Vistara*.  T2 has four levels, 25 airbridges & 52 boarding bridges and 63 retail outlets - is able to handle 40M passengers annuallyInternational Airlines serving T2: Air China, Air France, Air India, Air Mauritius, Air Seychelles, All Nippon,  Bangkok, British, Cathay,  Delta, Egypt Air, El Al, Emirates, Ethiopian, Etihad, FlyDubai, Go Air, Gulf Air, Iraqui, Iran, Indigo, Jet, Kenya, Korean, Kuwait, Lufthansa, Malaysia, Malindo, Oman, Pakistan, Qatar, Saudi Arabian, Singapore, SriLankan, Swiss, Spice Jet, Thai, Turkish, United, & Yemen Airways.
   The spectacular Terminal is home to India's largest public art presentation - a 3 km, multi-level Art Wall with skylights illuminating over 5,000 pieces of artwork & artefacts from India. The terminal offers premium stores, ample food & drink choices and is designed to have all international, domestic, cargo, ground handling, security, & concessions, under one roof. From the access road, the lanes split at the entrance - with room for wide drop-off curbs protected from rain & sun by the terminal's overhead roof.
* Vistara passengers headed to New Delhi, Bangalore, Ahmedabad or Goa may use the mobil boarding pass facility at T2 's domestic departure level.
Checking in by mobil phone:  Starting with domestic passengers out of T2 & headed to New Delhi, Bangalore, Ahmedabad or Goa:  In July 2015 the new mobile phone boarding pass facility opened - a real time saver (download e-boarding pass onto your mobile device and head towards security check-in - authorized ID proof is mandatory).
    Level 4 of T2 is the check-in level for all T2 flights - domestic & international. It has common check-in facilities, houses the international departure gates and international security & immigration, international departures retail concessions, duty-free stores & F&B.  A 15-meter high glass wall opens up to the airy and huge check-in hall with over 200 check-in counters and 30 mega-columns supporting the long-span roof.  After check-in there are 60 emigration counters, 124 security checkpoints, 41 travellators, and multiple excalators & elevators leading to the boarding area, & 52 boarding bridges.
International departing passengers will pass the Retail Hub, while domestic passengers will proceed to level 3 (along palm & waterfall gardes) to the domestic Retail Hub.  Both Retail Hubs are at the junction of the concourses and terminal core, and are close to the respective departure gates A, B & C  (totalling 52).
    Level 3 of T2 is the domestic retail & departure level - reached from level 4 after check-in - housing the domestic Retail Hub and leading to domestic gates - houses security check for domestic passengers, domestic retail concessions, F& B, & domestic departure gates. 
    Level 2 is the Arrivals level which  includes the arrivals corridor, duty-free, Customs, & Immigration with 72 counters, 10 fully-automatic baggage carousels, 72 immigration counters, and Arrivals forecourt. 
    Level 1  is the ground transportation level housing the baggage handling system, a ground transportation lobby, ground services & the Arrivals bus gate lounges.
Airline & Airport Lounges in Terminal 2:
   Two Mumbai Airport CIP Lounges : (a) at level 4 for International First-Class passengers; (b) at level 3 for International Business Class.
   The Loyalty Lounge at level 3 West, of international departures.
   Pranaam GVK Lounge (tel.  +91 8879992399 or
   'GVK Lounge'  is a new pay-per-use for all Airlines - segregated by First, Premium & Business-Class passengers: First & Premium-class on level 4; Business class on level 3. With a total capacity of 440 passengers, they are equipped with the latest technologies. Facilities include concierge services, smoking area, F&B, bar, luxury spa, shower area, relaxation area & a business center.   NOTE:  The Lounge received 'Asia's Leading Airport Lounge' title at World Travel Awards 2015,  and is nominated by for the upcoming 'World's Best Lounge' title.

NOTE:  Terminal 2, opened in 2014, is completing its last phase of construction - scheduled for 2015/16.  Already, Air India has moved its domestic operations to T2. Soon, the remaining airlines at Terminal 1 will move into new T2 - when it becomes a fully-integrated terminal with no need for passengers to transfer to another terminal for their domestic flight connection. 

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