San Antonio (SAT) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Airport Information booths and ambassadors are available to assist travelers. For informaion on Visitor Services, please call (210) 207-3546.

San Antonio International Airport
9800 Airport Boulevard
San Antonio, Texas 78216
Main Phone: 210-207-3450


Terminal 1
Bureau of Customs and Border Protection
Mailing Address: 9800 Airport Blvd. San Antonio, TX 78216
Airport Location: Terminal 1, Room 1103
Telephone: (210) 821-6965 Airport Office (210) 821-6968 Fax
Services: International passenger and cargo arrivals processing


LOST AND FOUND AT SAT AIRPORT:

1. If you lost or left your item at the passenger screening checkpoint, contact the TSA local administrative office, (210) 832-5334.

2. If you lost or left your item on the airplane, contact the airline baggage claim office.
American Airlines Baggage Claim Office: (210) 821-7847
Continental Airlines Baggage Claim Office: (800) 335-2247, (800) 335-BAGS
Southwest Airlines Baggage Claim Office: (210) 248-3735
Delta Airlines Baggage Claim Office: (210) 821-3917
Northwest Airlines Baggage Claim Office: (210) 829-7288

3. If you lost or left your item in the terminal or parking facility, CALL the airport at (210) 207-3451 and leave a message. An Airport Police representative will return your call during regular business hours.
U.S. Postal Service -Air Mail Facility
Mailing Address:
P.O. Box 9998
San Antonio, TX 78246-9998
Airport Location:
10250 John Saunders Rd.
San Antonio, TX 78246-9998
Telephone: (210) 828-0267
Services: Express Mail, full-service window - Monday-Saturday 6AM to midnight, Sunday 8 A.M. to 8 P.M.


Animals are not permitted in the terminal at the San Antonio International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly