Main Phone 1-800 742 3333
Additional Phones 800 663 3046
Online check-in & baggage payment Internet check-in online can be done from 48 to 2 hours prior to scheduled departure. Print your boarding pass for quicker check-in at Airport. If you have no check-in bags, head straight for Immigration.. If your Singapore Airlines operated flight is connecting to airlines with a through check-in agreement, you can perform through check-in. KrisFlyer members are allowed to check in via short message service.
Carry-on Baggage Rules & Fees Carry-on baggage is referred to as 'Cabin Baggage' and is limited to 1 piece for Economy class, and 2 pieces for Suites, First & Business class passengers (subjecto local requirements, cabin space & stowage availability). Dimensions, including handles & wheels (length, width & height), must not exceed 115cm/45in and 7 kg/piece, and must fit either under the seat in front of you or in the overhead bin. One piece of cabin baggage is deemed to be either a trolley bag 55x40x20cm or 22x16x8in; a garment bag 115cmx20cm or 45x8in; or a briefcase 50x40x25cm or 20x16x10in. Additionally, you may bring along free a handbag, overcoat, umbrella or walking stick, laptop, camera, reading material, assistive devices, and infant basket and onboard food. For oversized musical instruments an extra seat ticket is required.
Checked Baggage Rules & Fees Your free baggage allowance is printed on your ticket. Exceeding checked baggage allowance will incur excess baggage charges. 1. Note that the weight system is applicable to/from all destinations other than the USA & Canada. Infants up to 2 years are allowed up to 10kg, plus a collapsible stroller, seat, & on-board food. Free weight allowances apply to the following classes: Economy: 20kg, Business 30kg, Suites/First 40kg; Economy PPS Club Members: 40kg; KrisFlyer Elite Gold & Star Alliance Gold members: 20kg extra (except toUSA & Canada). 2. The piece system is applicable to flights to/from USA & Canada. Infants up to 2 years are allowed one bag, plus a collapsible stroller, seat, & on-board food. Free piece allowances apply to the following classes: Economy: 2 pieces up to a total of 273cm/107in and each bag not to exceed 158cm/62in and 23kg/50lb. Business: 2 piece, each not to exceed 158cm/62in and 23kg/5lb. Suites/First: 2 pieces, each not to exceed 158cm/62in or 23kg/50lb. PPS Club members: 4 pieces in any class. KrisFlyer Elite Gold & Star Alliance Gold members: 3 pieces in any class. If connecting to other flights with other airline(s) or codeshare partners, check with that airline as to their requirements. All baggage exceeding 32kg on flights to/from Australia, Brunei, New Zealand, South Africa, Sri Lanka, United Arab Emirates and United Kingdom: passengers need to repack their baggage or ship it as cargo.
Baggage Rules & Fees by Destination
| Destination | From USA to: Singapore, Brunei, Indonesia, Malaysia, Thailand, Vietnam, Philippines, Japan, Korea, Taiwa, Hong Kong, India, Bangladesh, Maldives, Sri Lanka, Australia, New Zealand, South Africa, Middle East, Europe, Africa (except South Afrida) Asia, South-West Pacific and other destinations. |
| Linear dimensions/weight | 158cm/62in and 23kg/50lb |
| Regular size & weight fees | Economy: First 2 bags free |
| Overweight fees | Different fees apply via trans-Pacific routes from either San Francisco & Los Angeles or from New York/Newark, and via trans-Attic routes from Houston & New York/JFK. They fluctuate between $84 to $149 (for Japan) to $150 to $160 (for Pilippines). Charges apply to all overweight bags, including the free bag allotment. |
| Business | 2 piece, each not to exceed 158cm/62in and 23kg/5lb. |
| Suites/First | 2 pieces, each not to exceed 158cm/62in or 23kg/50lb. |
| PPS Club members | 4 pieces in any class. |
| KrisFlyer Elite Gold & Star Alliance Gold members | 3 pieces in any class. |
| Destination | Band 1:* To/From Brunei, Indonesia, Malaysia, Philippines Singapore, Thailand, and Vietnam. |
| Regular size & weight fees | Economy: Up to 20 kg free |
| Overweight fees | Band 1 $8/kg; Band 2 $12/kg; Band 3 $22/kg; Band 4 $50/kg |
| Business | up to 30 kg free |
| Suites & First | up to 40kg |
| Economy PPS Club | up to 40 kg |
| KrisFlyer Elite | up to 50 kg (except to USA & Canada) |
| Star Alliance Gold | up to 50 kg (except to USA & Canada) |
| Destination | Band 2:* To/from Bangladesh, China, Hong Kong, India, Maldives, Sri Lanka and Taiwan. |
| Regular size & weight fees | Up to 20 kg free |
| Overweight fees | Band 1 $23/kg; Band 2 $15/kg; Band 3 $30/kg; Band 4 $55/kg |
| Business | up to 30 kg free |
| Suites & First | up to 40kg |
| Economy PPS Club | up to 40 kg |
| KrisFlyer Elite | up to 50 kg (except to USA & Canada) |
| Star Alliance Gold | up to 50 kg (except to USA & Canada) |
| Destination | Band 3:* To/from Australia, Egypt, Japan, Korea, New Zealand, Saudi Arabia and United Arab Emirates |
| Regular size & weight fees | Up to 20 kg free |
| Overweight fees | Band 1 $22/kg; Band 2 $30/kg; Band 3 $40/kg/ Band 4 $60/kg. |
| Business | up to 30 kg free |
| Suites & First | up to 40kg |
| Economy PPS Club | up to 40 kg |
| KrisFlyer Elite | up to 50 kg (except to USA & Canada) |
| Star Alliance Gold | up to 50 kg (except to USA & Canada) |
| Destination | Band 4:* To/from Denmark, France, Germany, Greece, Italy, Netherlands, Russia, South Africa, Spain, Switzerland, Turkey and United Kingdom. |
| Regular size & weight fees | Up to 20 kg free |
| Overweight fees | Band 1 $50/kg; Band 2 $55/kg; Band 3 $60/kg; Band 4 $60/kg. |
| Business | up to 30 kg free |
| Suites & First | up to 40kg |
| Economy PPS Club | up to 40 kg |
| KrisFlyer Elite | up to 50 kg (except to USA & Canada) |
| Star Alliance Gold | up to 50 kg (except to USA & Canada) |
Reference
While USA Departures still use the piece system, other countries use the weight system. * Excess baggage charges are levied by zonal pricing for countries itemized above and belonging to Bands 1 through 4. This applies to all travel, other than to/from USA & Canada, incl. interline travel, with Singapore Airlines as the first flight segment. Exception: between Dubai & Moscow and Dubai & Instanbul where excess baggge charges of US$22/kg apply.
Please note: this list only includes Singapore Airlines and not any code-share or partner flights. Singapore Airlines flights serve these cities directly. Flights are available on Singapore Airlines from each airport to all airports listed. These are not direct flights; multiple connections may be required.
- Abu Dhabi International AUH Airport Flights
- Accra Kokota ACC Airport Flights
- Adelaide ADL Airport Flights
- Amritsar Sri Guru Ram ATQ Airport Flights
- Amsterdam Schiphol AMS Airport Flights
- Auckland AKL Airport Flights
- Bali Ngurah Rai DPS Airport Flights
- Bangkok Suvarnabhumi BKK Airport Flights
- Beijing Capital PEK Airport Flights
- Bengaluru BLR Airport Flights
- Brisbane BNE Airport Flights
- Budapest Liszt BUD Airport Flights
- Cairo International CAI Airport Flights
- Cape Town CPT Airport Flights
- Centrair NGO Airport Flights
- Chennai Madras MAA Airport Flights
- Christchurch International CHC Airport Flights
- Copenhagen CPH Airport Flights
- Dubai International DXB Airport Flights
- Frankfurt FRA Airport Flights
- Geneva GVA Airport Flights
- Hamburg HAM Airport Flights
- Hanoi Noi Bai HAN Airport Flights
- Helsinki-Vantaa HEL Airport Flights
- Ho Chi Minh Tan Son Nhat SGN Airport Flights
- Hong Kong HKG Airport Flights
- Houston Hobby HOU Airport Flights
- Houston Intercontinental IAH Airport Flights
- Incheon ICN Airport Flights
- Istanbul Ataturk IST Airport Flights
- Jakarta Soekarno-Hatta CGK Airport Flights
- Jeddah King Abdulaziz JED Airport Flights
- Kolkata Chandra Bose CCU Airport Flights
- Kuala Lumpur KUL Airport Flights
- London Heathrow LHR Airport Flights
- Los Angeles LAX Airport Flights
- Manchester MAN Airport Flights
- Manilla Ninoy Aquino MNL Airport Flights
- Melbourne MEL Airport Flights
- Milan Malpensa MXP Airport Flights
- Moscow Domodedovo DME Airport Flights
- Mumbai Chhatrapati Shivaji BOM Airport Flights
- Munich MUC Airport Flights
- New Delhi IndiraGandhi DEL Airport Flights
- New York Kennedy JFK Airport Flights
- Newark Liberty EWR Airport Flights
- Osaka Kansai KIX Airport Flights
- Paris de Gaulle CDG Airport Flights
- Perth PER Airport Flights
- Phuket HKT Airport Flights
- Prague Vaclar Havel PRG Airport Flights
- Riyadh King Khaled RUH Airport Flights
- Rome Leonardo da Vinci FCO Airport Flights
- San Francisco SFO Airport Flights
- Sao Paulo Guarulhos GRU Airport Flights
- Sapporo New Chitose CTS Airport Flights
- Shanghai Pudong PVG Airport Flights
- Singapore Changi SIN Airport Flights
- Sydney Kingsford Smith SYD Airport Flights
- Taiwan Taoyuan TPE Airport Flights
- Tokyo Haneda HND Airport Flights
- Tokyo Narita NRT Airport Flights
- Toronto Pearson YYZ Airport Flights
- Zurich ZRH Airport Flights


