Terminal Gate Connection
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Houston Hobby Airport ( HOU ) Terminal Map # Fast food, restaurants, stores, cafes, bars
The four lanes between the Garage and the Terminal are divided into traffic zones: Zone 1 in front of the Arrivals level of the terminal is for Metro Lift, for rental car shuttles & taxis; Zone 2 is for passenger pickup, Zone 3 is for passenger pickup, hotel/motel shuttles,, Metro buses and off-airport parking shuttes; Zone 4 is for limos, motor coaches /city vehicles, and shared ride shutles, TNC /Uber - and access to Red Garage. The Red Garage can be accessed by escalators to levels 2 - 4.
Level 1 is the Arrivals level with baggage claim carousels, passenger pickup area and access to Red Garage level 1 & to Ecopark. with ground transportation & visitor information booth, an ATM machine, a chapel, and two exit doors on either side of the elevator, where arriving passengers can be picked up. Elevators, escalators & a stairway lead to Level Two.
Zone 5 houses rental car counters for Advantage, Avis, Budget, Dollar & Enterprise;
Zone 6 houses rental car coutnters for Alamo, Hertz, National & Thrifty.
Zone 7 is the SuperShuttle Counter.
Pete's Coffee & Tea, Culturemap and Hobby News & Gifts are the only food & shop establishments of Level 1.
Level 2 is the Ticketing /Check-in Level leading to all gates, and is connected to the Red Parking Garage, levels 2-4. It houses the passenger dropoff area, Valet parking, and the ticketing area (divided between check-in facilities for American, Delta & JetBlue, with separate check-in facility for Southwest on opposite side). After check-in all passengers proceed through the security checkpoint, and from there to their respective boarding areas & gates: Southwest international passengers will proceed to the new International Concourse running southwest of it, with gates 1-5, while domestic passengers will proceed to the Central Concorse straight ahead.
The Central Concourse is currently served by American, , Delta, JetBlue, & Southwest. It divides past the information counter into gates 40 to 51at right and 20-32 at left. Food & drink & retail concessions are available in the Concourse area and between domestic gates 11 & 16, 44-47, 41 & 21, & gates 23 & 27.
The new International Concourse opened Oct. 2015 with 5 arrival/departure gates (4 of which are for Southwest), with new and expanded Southwest ticket counters, and 14 security lanes. It houses Federal Inspection Services, 16 Primary/Passport Inspection stations, 3 baggage claim devices, Global Entry & APC kiosks. This concourse has been completely paid for by Southwest Airlines, which currently uses it for its Mexico, Central American and Caribbean flights..
Level 3 houses the pedestrian bridge to the Blue Garage.
Current Services and amenities inside the passenger terminal: Note that the 4 free KEO phone charge machines also serve as secure locker for electronic devices. Other amenities include Wi-Fi wireless Internet access, a currency exchange booth, ATM machines, shoe shine, dining and shopping options, rental car options, an interfaith chapel, and an USO center.
Also, bilingual special service representatives (SSRs) are scattered at high-traffic locations to answer passenger's inquiries as to airport and tourism. The staff can also book the airport meeting room or suggest alternatives at some of the major hotels nearby.
The black airport telephones inside the main lobby, and the white phones in the Central Concourse area, are for paging assistance.
Visually or hearing challenged persons can call 713/640-3000 or the TDD number 713-641-7781. A pet relief area is located on the east side of the baggage claim area.